This study examines the emergence of Business Process Outsourcing (BPO) in white collar occupations. Recent BPO practices are compared to the offshore outsourcing of production in the context of the shift from Fordist to flexible production. The study considers BPO in light of Harry Braverman's theory of work degradation and whether or not BPO extends the traditional division of labor between conception and execution to higher skilled white collar occupations. An exploratory qualitative approach comprised of informant interviews, a focus group, and literature review was used to analyze how BPO occurs, why it happens, and where it takes place. I discuss the role of politics and corporate culture in outsourcing white collar jobs and examine the practice of transitioning workers from client to BPO service providers. The study concludes with a skill-based typology of BPO services and suggestions for policy and future research.

Orientador: Josue Pereira da Silva / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Filosofia e Ciencias Humanas / Made available in DSpace on 2018-07-31T15:00:43Z (GMT). No. of bitstreams: 1 SandovalFilho_Silas_M.pdf: 1198784 bytes, checksum: d45eba009245e811ae76dfc7b23f36c4 (MD5) Previous issue date: 2002 / Resumo: O objetivo desta dissertação é analisar as idéias de Harry Braverman em Trabalho e Capital Monopolista: A Degradação do Trabalho no Século XX. A noção de maquinaria de Braverman foi criticada porque para ele, diferentemente de Marx, divisão do trabalho e maquinaria são sinônimos. Em termos dialéticos, para Marx, a divisão industrial do trabalho produz as condições de sua própria negação. Estas condições são a maquinaria. A tese principal desta dissertação é que Braverman e outros pensadores marxistas, como Coriat e Gorz, não consideram a diferença entre divisão do trabalho e maquinaria. O discernimento desta diferença fundamental entre Braverman e Marx é muito importante para o pensamento marxista / Abstract: The aim of this dissertation is to analyze Harry Braverman¿s ideas in Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century. The notion of Braverman¿s machinery was critized because for him, unlike Marx, division of labor and machinery are synonymous. In dialectical terms, for Marx, the industrial division of labor produces the conditions of its own negation. These conditions are the machinery. The main thesis of the dissertation is that Braverman and other Marxist thinkers, like Coriat and Gorz, do not take into account the difference between division of labor and machinery. The discernment of this fundamental difference between Braverman and Marx is very important for the Marxist thought / Mestrado / Mestre em Sociologia

The utility of computational study lies not only in rationalizing a chemical phenomenon but also in its predictive value. Broadly, the scope of my research work includes understanding of the structure and bonding of molecules as well as reaction mechanisms using computational techniques. Here I will discuss three research problems where computational results successfully rationalize and predict the experimental outcome. Firstly, we will describe the electronic structure and bonding of all the possible cyclic isomers of B2AlHnm (where n =3D 3 =96 6 and m =3D -2 to 1) = which is isoelectronic to the cyclopropenyl cation.1 A comparative study among all the isomers of homocyclic and heterocyclic three- membered boron and aluminum hydrides has also been done to understand the factors that differentiate their hydride chemistry. We will also discuss about two different approaches to stabilize neutral planar B3R3 rings. In a mechanistic study, we have designed a a priori system which can undergo two competing biradical generating processes, namely the Myers-Saito (MS) and Garratt-Braverman (GB) Cyclizations.2,3 We will present a detailed mechanistic study of both the reactions, which indicates the preference of the GB cyclization over MS cyclization. The theoretical prediction is in agreement with the experimental findings. We will also describe a conformational constraint-based strategy to switch the selectivity from GB to MS/Schmittel pathway.4 In another study, we will talk about a DFT study to illustrate the effect of the a) solvent, b) ancillary ligand, (L) c) leaving group, (Hal) and d) metal (M) on the equilibrium between metal boryl (1) and borylene (2) complexes (Scheme 1).5,6