The Research between Organizational Change of the Business Department and Staff¡¦s Cognition in TSC Abstract This research is aimed to discuss the relation between Organizational Change of the Business Department and Staff¡¦s Cognition in TSC, and then get understandings of the response from all the staffs. The targets for this discussion are: A. Staff¡¦s cognition for Organizational Change of Business Department. B. Staff¡¦s response for their rights. C. Staff¡¦s attitude toward the trainings for Second Specialty. D. Staff¡¦s attitude toward multi-development of the company. The results of the research indicate that: A. Difference Analysis The characteristic of each staff toward the Organizational Change of Business Department has significant differences on Degree, Seniority, Department, and Title. B. Hypothesis a. Staff shows support toward the Organizational Change of Business Department. b. Staff shows anxiety toward the execution for this issue. As a result, their suggestions are trying to improve the competitive capacity of the company and increase the profit in order to get rid of staff¡¦s anxiety and help this plan be able to run down successfully.

University of Macau / Faculty of Business Administration / Department of Finance and Business Economics

University of Macau / Faculty of Business Administration / Department of Finance and Business Economics

University of Macau / Faculty of Business Administration / Department of Finance and Business Economics

In order to teach the desirable business courses in the Pilot Point High School, it is necessary to discover what courses would be most practical for the students and also the training that business firms require of their employees. The future can be based upon the present and the past. This study attempts to determine the future needs by probing into the present and the past.

The thesis deals with design of new processes of business department in IT company which provides server hosting, web hosting and domain registration services. These processes come from identification and analysis of current processes and the theory of business department management. Key Performance Indicators (KPIs) were set for selected processes which can be used for managing the company as a whole. Models of processes were created due to EPC notation. New processes were designed to continuously create data in CRM information system providing evidential and information support necessary for business department management, including the possibility of measuring its performance. Processes also automatize often repetitive activities and provide relevant information to other affected business units within the company. Contribution of the thesis lies in results of analysis of current identified processes containing solution proposals of discovered problems and newly created process models. Both can be used as a pattern for optimization of current processes in already existing organization or for designing new process models in new organization in the same or similar field of business.