Thèse d'exercice : Médecine. Médecine générale : Université de Nantes : 2005. / Bibliogr. f. 75-79.

Under apartheid in South Africa a large portion of our society was been denied access to science education. This has led to a generally low public understanding of science and a poor scientific skills level, which has a negative impact on our country's economic growth. In a world that is increasingly hi-tech and relies on technology for day-to-day living, this lack in science knowledge and technology is alarming (The Presidency, 2006:9). A poor knowledge of science hampers people's ability to actively participate in a democratic society and produces a future generation that is scientifically illiterate. A large part of our population needs to be more scientifically literate but this situation cannot be rectified by purely improving school science education. For this reason the Department of Science and Technology has proposed a network of science centres across South Africa. This network consists of flagship science centres in all the major cities, which support smaller science centres in outlying areas. The aim is to increase people's access to science and technology in a non-threatening environment that appeals to all ages. The purpose of this research is to look at the method proposed by the Department of Science and Technology to improve the current situation - a network of science centres. The research investigates the philosophies and aims of science centres and the architectural responses necessary to accommodate these. This study focuses on the architectural response of a science centre for Durban. The aim of the study is to generate architectural recommendations to guide and inform the design of a science centre for Durban. / Thesis (M.Arch)-University of KwaZulu-Natal, Durban, 2008.

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RIA methodology has evolved over the last 30 years and has moved through several stages. At the same time there have been new directions in planning theory which have in turn influenced planning policy. Shifts have taken place in government policy towards retail development with changes in attitudes towards new forms of retailing, particularly in out-of-centre locations. A key issue in retail planning is whether major shopping developments have an unacceptable impact on existing town centres. In the mid 1990s this question has achieved high political profile and has become more significant because of growing public concern about the cycle of decline perceived in many town and city centres. Approaches to assessing retail impact have changed considerably over recent decades because of technical advances in planners' understanding of the retail system and through learning from past experience on the effects of new retail developments. But at the same time there has been a realisation that assessing the impact of a new shopping development is not simple; it is concerned with outcomes which cannot easily be predicted or quantified. Human behaviour and the retail system are too complex for retail impact assessment to be treated as a mechanistic exercise.

Diss.--European Business School, 2009. / In SpringerLink. Titre de l'écran-titre (visionné le 19 avril 2010). Bibliogr. Publié aussi en version papier.

The advent of shopping mall in the Soweto township has an impact on the small township businesses. The objective of this research was to explore the impact of Jabulani shopping mall on the spaza shops and general dealers and assess their responses to competitive pressures from large retailers in the shopping mall. 20 township small businesses (10 spaza shops and 10 general dealers) were interviewed face to face at their business premises. A semi-structured interview guideline was used. Each business provided data on all the questions. The data was then mapped to research questions. Various descriptive statistical techniques were used to collate and analyse the data. A model based, on the findings, was designed for the purpose of summarising the findings. The model (Figure 6) illustrates the key findings relating to the impact experienced by spaza shops and general dealers and their response to competition. The extent of involvement by each business type in competitive strategies is illustrated in the model. Although the model only highlights the key findings, this research identified other findings that improve the understanding of the responses undertaken by small township businesses to differentiate their value proposition from that of large retailers at the shopping malls. / Dissertation (MBA)--University of Pretoria, 2010. / Gordon Institute of Business Science (GIBS) / unrestricted

This paper explores the factors influencing performance of call centre agents in a South African outsourced call centre in the motor industry, specifically in respect of organisational identification, job satisfaction and emotions at work. The ability to compete in the global economy will become increasingly reliant on the ability of organisations to satisfy the needs of customers. As organisations outsource the call centre element of their businesses to dedicated call centre providers, these call centre providers will need to become even more competitive. This ability to compete relies on their ability to increase productivity for financial control, whilst increasing their ability to satisfy the customers of organisations they represent. This cannot be done without correctly identifying the factors that drive work performance in call centre agents. The data were collected via a self-completed questionnaire based survey conducted among agents of a South African outsourced customer service centre, which interacts with the customers of a large motor manufacturer. The findings indicate that work performance is not directly correlated with organisational identification, job satisfaction or emotions at work, but these factors remain essential to the competitiveness of the organisation in respect of retention of the highest performers, and cannot be ignored. Positive emotions of call centre agents require further investigation as a driver of work performance, in respect of inherent positive well-being of workers and external factors that might influence positive well-being. / Dissertation (MBA)--University of Pretoria, 2009. / Gordon Institute of Business Science (GIBS) / unrestricted

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