With approximately 65 stillbirths occurring each day in the United States, a significant number of parents are left to navigate a difficult grieving process. An event like stillbirth presents many individual and relational challenges. For this study, researchers focused on the hospital experience for couples following notification of stillbirth. Interviews were held with 8 couples that had experienced stillbirth within the past 10 years. Researchers wanted to know what similarities and differences existed in how mothers and fathers described the clinical encounter. The data for this study were collected through interviews. Couples were encouraged to share as much or as little as they’d like about the hospital experience. Couples were also asked to describe how they experienced the clinical encounter as individuals and as a couple. Participants in this study were also given the opportunity to provide feedback on what doctors and other hospital staff could do to assist individuals and couples during this difficult time. Participants discussed how hospital staff helped to shape the experience. This was done both in their interactions with staff and the accommodations that were made. Some parents described hospital staff as “gems” or their “angels” while others reported the pain of hospital staff invalidating their experience. While similarities existed in how parents experienced the clinical encounter, each participant’s experience was unique. Studies should continue to be conducted in an effort to further develop evidence-based practices in hospitals meant to help parents navigate this difficult experience.

Bakgrund: Långvarig smärta är svår att bota. Smärtan är svår att lindra och kan vara mycket påfrestande för kroppen. Sjuksköterskans bemötande kan påverka patientens smärtupplevelse. Ett gott bemötande kan hjälpa patienten att finna tilltro till vården samt lindra smärtan medans ett dåligt bemötande kan förvärra smärtupplevelsen. Syfte: Syftet är att ta reda på hur patienter med långvarig smärta upplever sin smärta samt hur de upplever sjuksköterskans bemötande i omvårdnaden. Metod: En litteraturstudie har genomförts där tio artiklar rörande långvarig smärta har granskats och analyserats och sammanställts i olika teman. Artiklarna har varit både kvalitativa och kvantitativa. Uppsatsen utgår från Joyce Travelbees omvårdnadsteori men baseras även på andra teorier. Resultat: I resultatet framkommer det att sjuksköterskans bemötande har stor betydelse för patientens upplevelse av vården. Patienter har känt sig förolämpade och nedvärderade och upplevt att de inte blivit trodda på. Patienter menar att dialogen mellan dem och sjuksköterskan är av stor vikt då det kan vara ett sätt att bearbeta oro och rädsla över deras sjukdomstillstånd. Diskussion: Det är viktigt att sjuksköterskan är medveten om patienten och dennes upplevelser. Hur sjuksköterskan bemöter patienten kan påverka dennes upplevelser av vården och kan skapa både en trygghet men också en känsla av osäkerhet hos patienten. Som sjuksköterska är det viktigt att frångå egna värderingar för att kunna se den unika personen som man har framför sig. Nyckelord: Långvarig smärta, omvårdnad, patientens upplevelser, bemötande / Background: Persistent pain is difficult to cure. The pain is difficult to reduce and can be very stressful to the body. The approach by the nurse can affect the patient’s perceived pain. A good approach can help the patient to find trust in public care and to reduce the pain, and a bad approach can make the pain experience worse. Aim: The aim of this study was to find out how patients with persistent pain experience their pain and how they experience the nurses clinical encounter in the care. Method: A literature study has been conducted, where ten articles handling persistent pain have been investigated, analyzed and been compiled into different themes. The articles have been both qualitative and quantitative. The study is based on Joyce Trevelbees nursing theory but includes other theories as well. Results: The result shows that the approach by the nurse is very important for the patient’s perception of the public care. Patients have felt offended, disparaged and disbelieved. Patients mean that the dialogue between the patient and the nurse is of high importance, as this is a way to handle concern and fear related to their illness. Discussion: It is important that the nurse is aware of the patient and the patient’s experiences. The approach by the nurse can affect the patient’s perception of the public care. It can create both a sense of security and of uncertainty for the patient. It is important as a nurse to leave your own values aside to be able to see the unique person in front of you. Keywords: Persistent pain, nursing, patients experiences, clinical encounter