The failure rate for students enrolled in the online sections of a gateway course, Introduction to Computers, was 15% higher than for students enrolled in the face-to-face sections at a rural community college in the southeastern United States. The computer course is required by all of the college's programs of study to obtain an associate degree. Failure to complete the gateway course increases attrition, time to graduate, and educational expenses. Guided by Bruner's constructivist theory, which maintains that students are active learners who construct their knowledge, the purpose of this qualitative study was to examine the perceptions of students and teachers that might explain the gap in performance in the online sections, and to use the results of this study to identify strategies to improve online student performance. This qualitative study incorporated semistructured interviews with a randomly selected sample of 8 online students who completed the course and with the 2 online instructors. Perceptions of the students and instructors were coded to identify and analyze emerging themes. The findings revealed that online students procrastinated and had difficulty completing assignments. Suggested strategies to meet challenges were better preparation for online learning and study skills including time management. This study included developing a 3-day professional development project to enhance online instructional techniques and learning strategies to promote student time management skills, grades, and course completion. This study and project promote positive social change by providing a deeper understanding of strategies that could improve student performance. The study findings will be beneficial to teachers, students, and course administrators.

Excerpt:The purpose of this study was to determine a student’s computer knowledge upon course entry and if there was a difference in college students’ improvement scores as measured by the difference in pretest and post‐test scores of new or novice users, moderate users, and expert users at the end of a college level introductory computing class.

The purpose of this study was to determine a student’s computer knowledge upon course entry and if there was a difference in college students’ improvement scores as measured by the difference in pretest and post-test scores of new or novice users, moderate users, and expert users at the end of a college level introductory computing class. This study also determined whether there were differences in improvement scores by gender or age group. The results of this study were used to determine whether there was a difference in improvement scores among the three campus locations participating in this study. Four hundred sixty-nine students participated in this study at a community college located in Northeast Tennessee. A survey, pretest, and post-test were administered to students in a college level introductory computing class. The survey consisted of demographic data that included gender, age category, location, Internet access, educational experience and the self-rated user category, while the pretest and post-test explored the student’s knowledge of computer terminology, hardware, the current operating system, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. The data analysis revealed significant differences in pretest scores between educational experience categories. In each instance, the pretest mean for first semester freshmen students was lower than second semester freshmen and sophomores. The study also reported significant differences between the self-rated user categories and pretest scores as well as differences in improvement scores (post-test scores minus pretest scores). However, the improvement scores (post-test scores minus pretest scores) were higher than the other self-rated user categories. Of the three participating campus locations, students at Location 1 earned higher improvement scores than did students at Location 2. The results also indicated that there was a significant difference between the types of course delivery and course improvement scores (post-test scores minus pretest scores). The improvement scores for on ground delivery was 5 points higher than the hybrid course delivery. Finally, study revealed no significant differences according to the gender and age categories.