Consumer protection is an issue affecting a very broad group of citizens of the European Union. EU reflects customer protection in all its policies. I have focused on electronic communication because of my work experience in that field. In my thesis I am trying to compare my experience with valid legislation. In addition, electronic communication services are used by European consumers every day widespread through society. I have tried to follow the development of EU legislation in electronic communication sector focusing on consumer protection. This topic is very closely connected with price regulation and the whole situation on the electronic communication market. My goal is to define main problems of legislation by using case law and my knowledge from practice. In the first chapter of my thesis, I focus on general consumer protection in EU, which is applicable to all contracts concluded by consumers (unfair terms, contracts negotiated away from business premises etc.). I am pointing out issues I encountered in practice. I also compare implementation of EU legislation by EU member states. Second chapter of my work is concerned with EU regulatory framework of electronic communication valid from 2003 to 2009. I aimed at legislation related to consumer protection. I focused on main problems of the...

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En analysant le droit des contrats des administrations françaises, allemandes et européennes ainsi que les évolutions engendrées dans les droits français et allemand par le droit de l’UE, la présente étude met à jour une circulation de modèles entre le droit européen et les droits nationaux. Ces interactions permettent d’étudier comment les paramètres de départ des droits nationaux influencent leur manière d’intégrer les exigences européennes, ce qui permet en retour de tirer des conclusions quant au droit de l’Union lui-même. Dans ce contexte, l’étude des droits français et allemand, antagonistes en matière de contrats de l’administration, leur mise en perspective avec le contrat en droit interne de l’Union et l’analyse des évolutions engendrées par le droit européen, met en lumière que la question de l’articulation entre exorbitance et droit commun est au centre des rapports entre le droit européen et le contrat en tant que moyen d’action des administrations nationales et européennes. / The present study analyzes the law applicable to contracts of French, German and European administrations, as well as evolutions triggered in French and German law by EU law, and brings into focus a circulation of models between EU and national law. These interactions show how the original parameters of national legal orders influence the latters’ way of integrating European requirements, which in return allows drawing conclusions concerning European law itself. In this context, studying French and German law (antagonist models concerning contracts of public administrations), putting them in perspective with contracts in internal EU law and analyzing the evolutions triggered by the impact of EU law, highlights that the issue of the articulation of specific powers and duties of the contracting administration with the contractual obligations of the parties is central in the relationship between European law and contracts as a tool for the action of national and European administrations.

The diploma thesis deals with the protection of a consumer in consumer contracts with the fact that it is based on Czech law as well as on European Union legislation, because there are directions, which had to be implemented into the legal order of the Czech Republic. First of all I deal with basic characteristic of the legal regulation of consumer protection and its sources. The issue of consumer contracts is divided into three parts. The first one is just about contracts and rules, which determine all consumer contracts. The second part describes specific types of consumer contracts and finally I outlined perspective of a next development of this problem. I also try to focus on European aspect of regulation of consumer contracts and I found out, that Czech lawmaker has got a massive lack of knowledge in the implementation.

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