My research examines how active consumption goals, defined as the benefits sought by the consumer, influence cognitive processes and decision outcomes. I address two common issues pertinent to consumer decisions. Consumers often face choices in which information is not readily available—requiring them to retrieve details from memory. Furthermore, consumer choices are frequently influenced by the type of attributes presented and the decision context itself, sometimes leading to negative outcomes and consequences. In two essays, I study how the activation of consumption goals can influence the manner in which decision-relevant information is encoded into memory, and may also influence the weighting of decision attributes and the outcomes of subsequent choices. The first essay explores the effects of goal activation and attribute valence on memory for information in a consumer decision setting. The second essay explores the factors that affect the helpfulness (or harmfulness) of consumption goal elicitation.

This study examines the eWOM effect, more specifically: how customer reviews effects consumers. The study is based on a modified version of the Regulatory Focus Theory which describes consumer behavior using consumer consumption goals. The purpose of this study was to examine how positive and negative customer review's influence consumers when analyzing products that are equally characterized by two consumption goals: promotion and prevention goals. The authors combined quantitative (questionnaire) and qualitative (focus groups) research methods with the sample selection for both research methods being based on students of Södertörns University. Results indicate that negative customer reviews have a stronger influence on consumers than positive customer reviews when analyzing products that are equally characterized by the promotion goals and prevention goals. The results contradict the authors hypothesis which predicted an equally strong influence from positive and negative customer reviews.