<p>Designing touch screen devices includes many variables off how to address design issues in the best possible way. The design includes what type of touch interaction method is to be used, how the interface is to be designed and in which context it will be used. The problematic issue that has to be dealt with is how the designer must put together all these parameters into one final product. This paper presents the case of re-designing a touch screen bedside monitor, a device used in hospitals to observe the vital signs of patients. The design solution presented deals with the issues of how the device was designed to suit the users and environment of a hospital. A contextual inquiry showed the many constraints and standards that had to be met and how they shaped the design solution. Earlier work shows the different methods for touch interaction, interface design and feedback that can be applied for touch screen devices. The resulting design is discussed in relation to the different ways of creating touch screen interfaces, and an example of a work method is presented in the end of the paper on how to design for contextual touch screen devises.</p>

Designing touch screen devices includes many variables off how to address design issues in the best possible way. The design includes what type of touch interaction method is to be used, how the interface is to be designed and in which context it will be used. The problematic issue that has to be dealt with is how the designer must put together all these parameters into one final product. This paper presents the case of re-designing a touch screen bedside monitor, a device used in hospitals to observe the vital signs of patients. The design solution presented deals with the issues of how the device was designed to suit the users and environment of a hospital. A contextual inquiry showed the many constraints and standards that had to be met and how they shaped the design solution. Earlier work shows the different methods for touch interaction, interface design and feedback that can be applied for touch screen devices. The resulting design is discussed in relation to the different ways of creating touch screen interfaces, and an example of a work method is presented in the end of the paper on how to design for contextual touch screen devises.

This paper explores the implications of metaphorical elements in the contextof physical products that coexist with a digital interface, through an empiricand theoretical approach. Further, problematic aspects of the use ofmetaphors in a digital space will be discussed, and two prototypes will becreated to investigate how icons are perceived in different contexts.In cooperation with home-security company Verisure, the prototypes will beproduced and usability tested. Fundamental interaction design principleswill be implemented in order to investigate the impact of metaphor in iconbasedinteraction. These findings will be discussed and processed into a setof key factors to consider when working with icons.

In the U.S., the majority of construction companies are small companies with 10 or fewer employees (BLS, 2004). The fatality rate in the construction industry is high, indicating a need for implementing safety training to a greater extent. This research addresses two main goals: to make recommendations and design a safety training system for small construction companies, and to use Contextual Design to design the training system. Contextual Design was developed by Holtzblatt (Beyer and Holtzblatt, 1998) in an effort to address the challenge of designing new systems. Ethnographic in nature, the Contextual Design methodology requires field data collection, requirements analysis, model building, visioning and story boarding, and prototyping. A sample of 12 participants consisting of 7 tradespersons, 3 forepersons, and 2 owners/ managers, was selected for data collection. The data was analyzed based on the Contextual Design approach and a training system prototype was designed. The results of this study are recommendations for safety in small construction companies, a low fidelity paper prototype of the training system, and recommendations on future use of Contextual Design for developing training systems. / Master of Science

This research paper presents a study exploring if using the Conversational Analysis (CA) method in design research could result in designing more socioculturally contextual conversational agents. The research specifically focused on understanding the 1) effect on the design outcome and 2) the role in the design process. This was studied through practice-based design research, participant evaluation of the design outcome, and expert interviews on the design method. The findings were analysed both qualitatively and quantitatively and showed, that socioculturally contextual design could potentially be a data-rich field of study with connections to design concepts such as inclusive design, affective design, design ethics, increased user experience, and further studies are therefore recommended. Furthermore, the study provided an understanding of the contexts in which the CA method may be useful in design, how it can potentially impact the design, and how to apply it to the design process and showed a positive effect on the design outcome in terms of socioculturally contextual design.

The use of design process models is of great importance for developing better products. Indeed, it is one of the factors that may differentiate the best companies from the rest. However, their adoption in companies is declining. Usefulness and usability issues may be responsible for process models not to meet the needs of its users. The goal of this research is to provide deeper understanding of the users needs of design process models. Three main perspectives are provided: (1) why organizations use process models, (2) who are the users of process models, and (3) how the context of use of process models is. The research methodology adopted was the Design Research Methodology (DRM). Three stages were performed: (i) Research Clarification, (ii) Descriptive Study I, and (iii) Prescriptive Study. In the first stage, an initial literature review was carried out to collect evidences of why researching process models and their users needs is relevant for the design theory. During the second stage (Descriptive Study I), literature was reviewed to identify the purposes of use of design process models and its potential users; a focusgroup section with 24 subject matter experts was carried out to evaluate these purposes and identify process model users; and, lastly, a case study was perfomed to investigate the context of use of design process models in one organization and to portray the profile of the core users. Finally, the third stage (Prescriptive Study) aimed to uncover directions for organizations develop user-centered design process models. Four main results were achieved through this research. The first result is a deep understanding of three types of application of the design process models: (a) develop the design activity, (b) manage the design project, and (c) improve the design process. The purposes for these aplications were investigated and their level of importance were revealed. In addition, it was mapped the core users of process models for the three applications. The second result is the definition of the context of use of the models.Three dimensions of the context were depicted: the product, the design process, and the organizational structure. The third result is the set of users profiles. Empathy Maps were elaborated to represent the profiles of product engineers, project managers, and technical leaders. The last result consists in recommendations regarding the content provided to users and the process models system design. Finally, industrial practitioners will benefit from this research once it was provided evidences that the activity development application type is not properly considered in organization and that important users needs are not getting proper attention in the current models. Therefore, they will be able to make use of the recommendations outlined here. / O uso de modelos de processo de design é de grande importância no desenvolvimento de novos produtos. De fato, isto é um dos fatores que pode diferenciar as melhores empresas das outras. De qualquer modo, a adoção dos modelos nas empresas esta declinando. Problemas em utilidade e usabilidade podem ser responsáveis pelos modelos não satisfazerem as necessidades de seus usuários. Nesta pesquisa, busca-se entender as necessidades dos usuários dos modelos de processo de design. Três perspectivas são dadas: (1) porquê organizações usam modelos de processo, (2) quem são os usuários dos modelos de processo e (3) como é o contexto de uso de modelos de processo. A metodologia de pesquisa adotada foi a Metodologia de Pesquisa em Design (DRM). Três estágios foram realizados: (i) Clarificação de Pesquisa, (ii) Estudo Descritivo I, e (iii) Estudo Prescritivo. No primeiro estágio, uma revisão inicial da literatura foi executada para coletar evidências do porquê estudar modelos de processo e as necessidades de seus usuários é relevante para a teoria de design. No segundo estágio (Estudo Descritivo I), revisão da literatura ajudou a identificar os propósitos de uso de modelos de processo de design e os seus potenciais usuários; uma seção de focus group com 24 especialistas no assunto foi executado para avaliar estes propósitos e identificar usuários dos modelos de processo; e, por fim, um estudo de caso foi realizado para investigar o contesto de uso dos modelos em uma organização e para retratar o perfil dos usuários principais. Finalmente, o terceiro estágio (Estudo Prescritivo) buscou revelar direções para que as organizações desenvolvam modelos de processo de design centrados em seus usuários. Quatro principais resultados foram alcançados por meio desta pesquisa. O primeiro resultado é um entendimento profundo dos três tipos de aplicação dos modelos de processo: (a) desenvolver atividade de design, (b) gerenciar o projeto de design, e (c) melhorar o processo de design. O propósito destas três aplicações foram investigadas e os níveis de importância evidenciados. Além disso, os usuários centrais dos modelos de processo foram mapeados. O segundo resultado é a definição do contexto de uso dos modelos. Três dimensões do contexto foram retratados: o produto, o processo de design, e a estrutura organizacional. O terceiro resultado é o conjunto de perfis dos usuários. Mapas de Empatia foram elaborados para representar os perfis de engenheiros de produto, gerentes de projeto, e líderes técnicos. O último resultado consiste em recomendações feitas a respeito do conteúdo fornecido aos usuários e o sistema a ser desenvolvido. Finalmente, profissionais da indústria podem beneficiar desta pesquisa uma vez que evidências são fornecidas de que a aplicação de desenvolvimento das atividades não é adequadamente considerada em organizações e que necessidades importantes dos usuários não recebem atenção satisfatória nos modelos atuais. Sendo assim, eles serão capazes de fazer uso das recomendações aqui feitas.

The use of design process models is of great importance for developing better products. Indeed, it is one of the factors that may differentiate the best companies from the rest. However, their adoption in companies is declining. Usefulness and usability issues may be responsible for process models not to meet the needs of its users. The goal of this research is to provide deeper understanding of the users needs of design process models. Three main perspectives are provided: (1) why organizations use process models, (2) who are the users of process models, and (3) how the context of use of process models is. The research methodology adopted was the Design Research Methodology (DRM). Three stages were performed: (i) Research Clarification, (ii) Descriptive Study I, and (iii) Prescriptive Study. In the first stage, an initial literature review was carried out to collect evidences of why researching process models and their users needs is relevant for the design theory. During the second stage (Descriptive Study I), literature was reviewed to identify the purposes of use of design process models and its potential users; a focusgroup section with 24 subject matter experts was carried out to evaluate these purposes and identify process model users; and, lastly, a case study was perfomed to investigate the context of use of design process models in one organization and to portray the profile of the core users. Finally, the third stage (Prescriptive Study) aimed to uncover directions for organizations develop user-centered design process models. Four main results were achieved through this research. The first result is a deep understanding of three types of application of the design process models: (a) develop the design activity, (b) manage the design project, and (c) improve the design process. The purposes for these aplications were investigated and their level of importance were revealed. In addition, it was mapped the core users of process models for the three applications. The second result is the definition of the context of use of the models.Three dimensions of the context were depicted: the product, the design process, and the organizational structure. The third result is the set of users profiles. Empathy Maps were elaborated to represent the profiles of product engineers, project managers, and technical leaders. The last result consists in recommendations regarding the content provided to users and the process models system design. Finally, industrial practitioners will benefit from this research once it was provided evidences that the activity development application type is not properly considered in organization and that important users needs are not getting proper attention in the current models. Therefore, they will be able to make use of the recommendations outlined here. / O uso de modelos de processo de design é de grande importância no desenvolvimento de novos produtos. De fato, isto é um dos fatores que pode diferenciar as melhores empresas das outras. De qualquer modo, a adoção dos modelos nas empresas esta declinando. Problemas em utilidade e usabilidade podem ser responsáveis pelos modelos não satisfazerem as necessidades de seus usuários. Nesta pesquisa, busca-se entender as necessidades dos usuários dos modelos de processo de design. Três perspectivas são dadas: (1) porquê organizações usam modelos de processo, (2) quem são os usuários dos modelos de processo e (3) como é o contexto de uso de modelos de processo. A metodologia de pesquisa adotada foi a Metodologia de Pesquisa em Design (DRM). Três estágios foram realizados: (i) Clarificação de Pesquisa, (ii) Estudo Descritivo I, e (iii) Estudo Prescritivo. No primeiro estágio, uma revisão inicial da literatura foi executada para coletar evidências do porquê estudar modelos de processo e as necessidades de seus usuários é relevante para a teoria de design. No segundo estágio (Estudo Descritivo I), revisão da literatura ajudou a identificar os propósitos de uso de modelos de processo de design e os seus potenciais usuários; uma seção de focus group com 24 especialistas no assunto foi executado para avaliar estes propósitos e identificar usuários dos modelos de processo; e, por fim, um estudo de caso foi realizado para investigar o contesto de uso dos modelos em uma organização e para retratar o perfil dos usuários principais. Finalmente, o terceiro estágio (Estudo Prescritivo) buscou revelar direções para que as organizações desenvolvam modelos de processo de design centrados em seus usuários. Quatro principais resultados foram alcançados por meio desta pesquisa. O primeiro resultado é um entendimento profundo dos três tipos de aplicação dos modelos de processo: (a) desenvolver atividade de design, (b) gerenciar o projeto de design, e (c) melhorar o processo de design. O propósito destas três aplicações foram investigadas e os níveis de importância evidenciados. Além disso, os usuários centrais dos modelos de processo foram mapeados. O segundo resultado é a definição do contexto de uso dos modelos. Três dimensões do contexto foram retratados: o produto, o processo de design, e a estrutura organizacional. O terceiro resultado é o conjunto de perfis dos usuários. Mapas de Empatia foram elaborados para representar os perfis de engenheiros de produto, gerentes de projeto, e líderes técnicos. O último resultado consiste em recomendações feitas a respeito do conteúdo fornecido aos usuários e o sistema a ser desenvolvido. Finalmente, profissionais da indústria podem beneficiar desta pesquisa uma vez que evidências são fornecidas de que a aplicação de desenvolvimento das atividades não é adequadamente considerada em organizações e que necessidades importantes dos usuários não recebem atenção satisfatória nos modelos atuais. Sendo assim, eles serão capazes de fazer uso das recomendações aqui feitas.

<p>In healthcare settings, administrative routines have been made more efficientthrough digitalization of information and the introduction of stationary computers.This situation is especially true when it comes to radiology, where pictures,referrals and patient information now is completely managed by advanced stationarycomputer systems. However, studies have shown that these rationalizationsdo not support flexible and mobile work routines.PocketRIS is a prototype illustrating a mobile terminal for radiology that hasbeen designed to simplify workflow and reduce the cognitive workload of healthcarepersonnel. PocketRIS includes a visualization of the clinicians work situationincluding a personal referral list that can make the user attentive of importantevents.Contextual Design has been used to elicit the basic system requirements for thesystem; 19 contextual inquires was conducted with physicians, nurses and assistantnurses at two different radiology clinics in Sweden during six days. The purposeof the study was also to identify the groups that have the greatest need for amobile terminal. The study was concerned with design and evaluation of differentsolutions with healthcare personnel.The result shows that physicians and assistant nurses have the greatest need ofa mobile terminal. Especially important for a mobile system is that it supportsevent-based work and provides a good overview over patients and the work situation.PocketRIS is an example of how these requirements this can be met at theradiology unit.</p> / <p>Genom effektiviseringar har en stor del av sjukvårdens administrativa rutiner digitaliseratsoch stationära arbetstationer införts på våra kliniker. Speciellt på röntgenavdelningarhanteras numera bilder, remisser och annan patientinformationmed hjälp av avancerade stationära datorsystem. Studier har dock visat att dessarationaliseringar ofta inte stödjer sjukvårdspersonalens flexibla och rörliga arbetsrutiner.PocketRIS är en prototyp för en mobil arbetsterminal som utvecklats specielltför att effektivisera arbetsflödet på röntgenavdelningar samt minska den kognitivabelastningen på sjukvårdspersonalen. PocketRIS innehåller en visualisering avklinikerns arbetssituation samt en personlig remisslista som kan göra denne uppmärksampå viktiga händelser.Contextual Design användes för att ta fram grundkraven på systemet; 19 styckencontextual inquirys genomfördes med läkare, sjuksköterskor och undersköterskorpå två olika röntgenkliniker i Sverige under totalt sex dagar. Arbetsplatsstudiensyftade även till att identifiera vilka grupper som har störst behov av en mobilarbetsterminal. Den senare delen av studien bestod av design och utvärdering avolika lösningsförslag tillsammans med sjukvårdspersonal.Resultatet av studien visar att det är läkare och undersköterskor som har störst behovav en mobil terminal. Speciellt viktigt för ett mobilt system är att det stödjerhändelsedrivet arbete och ger god överblick över patienterna och arbetssituationen.PocketRIS är ett exempel på hur detta kan uppfyllas för röntgenavdelningar.</p>

Annonseringstjänster på nätet finns idag för alla möjliga ändamål. På grund av detta ökar även bedrägerier och annonser med tvivelaktigt innehåll, för att undvika att sådana annonser publiceras är det viktigt att annonseringsföretagen granskar sina annonser innan dem publiceras. Detta examensarbete har utförts på ett annonseringsföretag som behandlar jobbannonser. Företaget är stationerat någonstans i Europa. Eftersom annonserna granskas av ett externt företag vars tjänster annonseringsföretaget hyr in så är tanken med examensarbetet att skapa en förståelse för hur arbetsprocessen fungerar på granskningsföretaget samt identifiera vad som kan förbättras med det granskningsverktyg som används för att granska annonser idag. Detta har utförts genom kontextuella intervjuer på plats hos granskningsföretaget. Resultatet av dessa har sedan visualiserats i fem olika arbetsmodeller: (flödesmodellen), (sekvensmodellen), (artefaktmodellen), (den kulturella modellen) samt (den fysiska modellen) Beyer och Holtzblatt (1998). Tanken med dessa modeller är att de ska agera som en grund när nya designbeslut fattas och bidra med en förståelse för hur arbetet fungerar hos granskningsföretaget. Rapporten kommer för övrigt presentera en del designförslag som framkommit av de fakta som finns i arbetsmodellerna vilka kan förbättra den nuvarande lösningen. All information i denna rapport är tänkt att fungera som ett stöd för annonseringsföretaget när dem designar nya lösningar som rör granskningen av jobbannonser. / Advertising Services on the Internet today are available for all kinds of purposes. Because of this it also increases fraud and ads with questionable content, to avoid that such advertisements are published, it is important that the advertising companies review their ads before they are published. This thesis has been carried out in an advertising company, dealing with job offers. The company is stationed somewhere in Europe. The ads are scrutinized by an external company whose the services advertising firm hires, the idea of the thesis is to create an understanding of how the work works on the audit firm, and to identify what can be improved with the assessment tools used to examine the ads today. This has been done through contextual interviews on-site at the audit firm. The results of these has then been visualized in five different work models: (flow model), (sequence model), (artifact model), (the cultural model) and (the physical model), Beyer and Holtzblatt (1998). The idea behind these models is that they should act as a basis for new design decisions and contribute to an understanding of how the work of the audit firm is done. The report will also present some design proposals that emerged from the facts found in the work models, which can improve the current solution. All information in this report is intended to act as a support for the advertising company when they are designing new solutions related to the review of job announcements.

In its course of development, urban and regional planning has been greatly influenced by the modernist movement, which left human environments with various problematic ecological and social conditions. In reaction to these conditions, alternative planning approaches branched from the planning profession, one of these being the development approach known as place-making. Place-making is the physical designing of a place based on locational contexts. Place-making is offered as an alternative planning approach to current planning practice to ameliorate and possibly prevent continuation of the problematic ecological and social conditions. However, this implies that there has to come about a shift in the focus and aims of current planning practice. The main implications of place-making are that planning should become more contextually driven, holistic, multidisciplinary, as well as human and quality centred. Also, it is proposed to increase research on place in the South African context. In terms of current research in South Africa, a mixed-method research approach made it possible to include symbolic locational elements, like sense of place, in the planning process. Researching the Vredefort Dome's sense of place aimed to explore sense of place in a rural area and to concretise the area's sense of place for inclusion in spatial planning. Initial qualitative research informed the quantitative phase. This way symbolic experiences and meanings of participants were linked to spatial locations and three-dimensional features, which made it possible to create place-making guidelines based on both symbolic and material contexts of the Vredefort Dome. / Thesis (M.Art. et Scien. (Town and Regional Planning))--North-West University, Potchefstroom Campus, 2009.