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For years, Taiwan Water Corporation (TWC) has been providing quality water to customers and improving the ratio of prevalence. However, with Taiwan¡¦s growth in economy and living-standard, it is becoming more and more difficult for TWC to provide satisfied water and to find clean water source. As a government owned business, TWC do not have to compete with any other competitor because of its monopolization. On the other hand, due to its social responsibility, TWC should work on providing quality water and continuously improving its service, the effort must be customer-orientated. In this paper, we survey the customer satisfaction of the TWC 7th branch. Several important findings as following: 1. In terms of physical outlay and the efficiency of service/construction, TWC has done a good job satisfying customers. Nevertheless, on the aspects of Assurance and Empathy, which affect customer satisfaction most seriously, TWC still has much to do. The improvement of outsourcing service, first-line employees, and quality of water are top tasks of TWC. 2. In general, customer satisfaction of Pingtung is better than which of Kaohsiung. When Kaohsiung customers require better quality of water, first-line employees¡¦ attitude, and water price, Pingtung customers ask for steadiness of water providing and the efficiency of construction in stead. 3. We strongly suggest TWC introduce quality activities such as QC Circle and other kinds of trainings. With the implication and emphasis of quality activities and customer satisfaction, could TWC strengthens service quality of its first-line employees, and turns its service process into customer-orientated. 4. Analysis points out outsourcing services are critical to TWC¡¦s customer satisfaction, especially the efficiency/safety of construction, accuracy/politeness of clerks, and the performance of outsourcing water purification station. TWC should make sure its policy and mission are executed perfectly.

Abstract From literature reviews, I summarized five distinct dimensions to measure procedural justice. These are:(1) the extent to which bilateral communication exists between managers of head offices and subsidiaries units involved in strategic decision-making process;(2) the extent to which subsidiary units can legitimately challenge and refute the strategic views of head office managers;(3) the extent to which head office managers involved in strategic decision making are well informed and familiar with local conditions of subsidiary units;(4) the extent to which subsidiary units are provided a full account for the final strategic decisions of the head office;(5) the extent to which head offices do not discriminate but apply consistent decision making procedures across subsidiary units. I resort to the method of the case study to discuss how procedural justice cause influence on subsidiary performance. My thesis focused on the four MNCs¡¦ subsidiaries in Taiwan¡ÐMcDonald¡¦s Taiwan, Philips Taiwan, Taiwan Scott Paper Corporation, EPSON Taiwan Technology & Trading Ltd. After I integrated the interview data and literature, I raised five propositions and made my conclusion. My research conclusions proved that procedural justice can influence subsidiary performance, and the effects would change in correspondence to different situations. Finally, I suggested that MNCs¡¦ head office should pay more attention to procedural justice when they are making decisions. Thus, they can effectively enhance subsidiary performance and lead to the formation of peaceful and interactive atmosphere between head office and subsidiaries.

The determinants of multinational corporation subsidiaries' role and evolution--An empirical study of MNC subsidiary in Taiwan.My paper contains five companies to study the subsidiaries' strategic role and evolution.

Diss.--Philosophie--Davis--Univ. of California, 1994. / Programme de l'orchestre de 1937 à 1954. Bibliogr. p. 733-738.

Thesis--Utrecht. / Authors' names in reverse order on cover. "Stellingen" ([2] p.) inserted at end. Includes bibliographical references (p. 295-310).

Thesis (M.B.A.)--University of Hong Kong, 1986.

Thesis (M. Sc.)--University of Hong Kong, 1999. / Includes bibliographical references.

Thesis (Ph. D.)--University of Missouri-Columbia, 2002. / Typescript. Vita. Includes bibliographical references (leaves 191-211). Also available on the Internet.

Thesis (Ph. D.)--University of Missouri-Columbia, 2002. / Typescript. Vita. Includes bibliographical references (leaves 191-211). Also available on the Internet.