Currently, logistics is considered as one of the most dynamic sector and therefore it should be given considerable attention. With the current trend of the globalization, we can expect increasing tendency in the near future. Logistics as we know it today has been really an indispensable part of our daily lives. All these activities are covered by logistics processes, without which we cannot imagine the modern life as we know it today.The aim of my thesis is to describe and analyze services and product lines of DHL Express (Czech Republic) Ltd. I chose this topic because I worked in the company and therefore I know the internal conditions and thus can approach the issue comprehensively. The main focus is on description and assessment of existing services DHL Express in the theoretical part. In the practical part, I would like to analyze the new, introducing the services that DHL recently applied or only will implement in the near future. It is for example the Service Point or modern service on petrol station related with expenditure shipments. Outputs of my final project should be beneficial also for the company itself. They are recommendations which services are most used and on the other hand should be turn down or improved. The arguments and opinions in the thesis are supported also by the questionnaire.

Letecká nákladní doprava. Práce zaměřena na její součást - leteckou expresní dopravu zásilek. Teoretické vymezení a specifikace trhu letecké nákladní dopravy. Prakticky je činnost popsána na působení společnosti DHL Express v tomto odvětví.

When a project work was performed at DHL Express in Borås in spring 2007 the time of theprocesses at the terminal was measured. DHL Express in Borås is working with tworecruitment companies and the employees could therefore be divided into two groups; thepermanent employees and the hired employees. There were a slight difference in performancebetween these two groups of employees and it was then questioned if DHL Express in Boråsreally was working in the best way with the recruitment companies.The theories that were used in this thesis work was; complexity theories by Murray Gell-Mann, Game theory by John Forbes Nash and Lean. These three theories were used at thesame time to get the best outcome.The methods that were used was investigating the contracts between DHL Express and therecruitment companies, interviews with the employees at the tactical level that are in contactwith the recruitment companies in their daily work with base from the contracts,conversations and discussions with employees, pictures was also taken to document parts ofthe terminal at DHL Express in Borås.The result of the thesis work was that a “best-way-package” how DHL Express in Boråsshould work with the recruitment companies was set up. This “best-way-package” could beapplied on any terminal at DHL Express if wanted. / Uppsatsnivå: D

Diploma thesis topic deals with air transport of dangerous goods. In the beginning part it describes air cargo transportation itself as well as the main characteristics. Thesis introduces organizations involved in international transport of dangerous goods. Next part of diploma thesis reveals project analysis of air transportation of dangerous goods in respect of IATA Dangerous Goods regulations and procedures. Thesis also covers introduction to air transportation of dangerous goods in specific conditions of DHL Express Company.

This master’s thesis deals with corporate social responsibility of company DHL Express (Czech Republic) s.r.o. and its impact on corporate image. The work is primarily focused on the characterization and analysis of the CSR activities of this logistics company. The first part describes the corporate social responsibility from a theoretical perspective. Subsequently in the second part is analyzed which CSR tools are used by DHL Express and how are they perceived by customers. Attention is paid to the global and local activities of the company and feedback