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The Healthy Alberta Communities (HAC) is a community-based chronic disease prevention project that draws on a wide spectrum of community-initiated interventions undertaken as a cluster in four Alberta communities since 2005. HAC-funded collaborative projects are undertaken with local stakeholders. Community stakeholders who buy in contributed their own resources in kind in the collaborative process. These in kind resources are considered HAC's indirect cost from a societal perspective since stakeholders forgo the benefit of using these resources for themselves, a forgone best alternative. This study proposes a methodology to identify, catalogue and count these in kind resources, called indirect cost, which will be used in HAC economic evaluation. Methodological challenges of identifying, cataloguing and counting both direct anad indirect costs for a cluster of diverse interventions, and the manner with which these challenges were addressed, are explained. Both direct and indirect cost data that span up to the first 24 months in two HAC communities were analyzed. Some results included are: (1)in kind resources are counted in number of in kind person-hours; (2) a combined total of 11,483 in kind person-hours from community stakeholders were catalogued and counted over an eight-month period; (3) in a monetary context, a suggested typical operating expenditure to generate one in kind person-hour using a HAC model (one head office, two community offices) was $15.58. This is the first study to directly measure resources donated in kind in public health. / Epidemiology

隨著母乳哺育觀念的普及化，部份哺乳媽媽有多餘的奶水，希望有機會分享給他人，臺灣第一座母乳庫於2004年12月開幕以來至今已將近4 年，為使其早產兒能有源源不斷之捐贈母乳可享用，因此需靠這些捐乳媽媽能持續不斷的捐乳，故如何提升這些捐乳媽媽持續捐乳，這個議題值得深究。 本研究旨在了解捐乳媽媽捐乳動機、家庭支持及捐乳服務滿意情形，以質性研究之「半結構式深度訪談」方式，訪談12人。 本研究發現：一、助人行善，可積福報：捐乳媽媽的捐乳動機與是否為做善事行為有似乎有較大影響力。二、行有餘力，捐贈餘奶：家庭經濟好捐乳媽媽可專心哺餵母乳其泌乳量源源不絕，對於知識認知及教導的吸收度似乎會影響其執行率，更間接影響其再捐乳動機。親朋好友及網路訊息得到母乳庫可以捐乳可以引發捐乳媽媽捐乳動機。三、足夠訊息，引發動機：門診產檢及住院期間即作宣導可以增加捐乳量。四、親朋欽羨，激勵捐乳：家人對捐乳有正向看法並且捐乳活動全家能夠一起動起來，支持系統增強。五、宗教信仰支持助捐乳：宗教信念之支持，捐乳媽媽大都因有此概念更願意捐乳，分享愛給需要的寶寶。六、寶寶健康，泌乳量增：捐乳者的寶寶越健康似乎讓媽媽信心大增泌乳量持續增加會更願意捐乳。七、哺乳經驗，有助捐乳：第二胎、媽媽、姐妹有哺乳經驗者可支持捐乳媽媽捐乳。八、溫馨服務，以客為尊：捐乳媽媽對於捐乳服務很滿意，持續捐乳。九、捐乳時間，力求彈性：彈性開放時間讓上班族便利性增加，捐乳媽媽滿意覺得方便性是重要影響因素。十、捐乳滿意，推廣他人：服務滿意，更可讓捐乳媽媽有意願推廣他人來捐乳。 本研究根據提供以下建議：ㄧ、捐乳動機：增強宣導內容，以利捐乳：訊息宣導內容以幫助早產兒渡難關為主打主題再以助人行善幫自己寶寶積福報為理念，捐乳為舉手之勞更能夠有成就感；慎選對象，捐乳率高：宣導捐乳的對象首選社經地位高，經濟優渥學歷高之媽媽；訊息傳遞，產前開始：由門診產檢時或是在住院期間即作宣導。二、支持來源-家庭支持：家庭支持，組成團隊：母乳庫組成支持團體給予適時關心掌握捐乳家庭使之持續捐乳。三、捐乳服務滿意：親切服務，持續捐乳；增加車位，彈性時間：解決停車位的問題及開放彈性捐乳時間。 / With the popularization of the concept of breast-feeding, some nursing mothers with extra milk, and hope to have the opportunity to share to others, Taiwan's first breast milk bank opened in December 2004 has been nearly 4 years for it to have premature children steady flow of donated breast milk can enjoy, so be donated by the mother can breast milk continued to donate, how to improve these mothers continue to donate breast milk donation, the subject worth studying. This study was to donate breast milk donation mother, motivation, family support and service satisfaction donated milk cases to qualitative research "semi-structured interviews" approach, interviews 12. The study found that: first, to help others do good, be positive reward: milk donation mother's motives and whether the milk donated to charity behavior seems to have more influence. Second, any energy left, donated more than milk: milk donation families well breastfeeding mothers can concentrate on their milk yield inexhaustible knowledge of cognition and instruction for the degree of absorption seems to affect the rate of implementation, even indirectly affect donate another milk motivation. Friends and network information can be donated breast milk bank to donate breast milk can cause milk donation mother motivation. Third, sufficient information, cited Engine: hospital out-patient check-and that is to donate milk yield can increase public awareness. Fourth, gained the admiration of friends, encouraging milk donation: the family's donation has a positive view of milk and milk donation activities the whole family can work together to move, support system enhancement. Fifth, religious support to help to donate milk: religious beliefs, support, donor milk mother mostly due to the concept are more willing to donate milk to share love to the needs of the baby. 6, baby health, lactation increase in volume: donor milk more healthy baby who seems to have greatly increased the confidence of lactating mothers continued to increase the amount will be more willing to donate milk. 7, breastfeeding experience, help to donate milk: a second child, mother, sisters, can support other nursing mothers to donate milk to donate milk. 8, warm service, customer-oriented: to donate breast milk donation mother to a very satisfactory service, continuing to donate milk. 9, donated milk time, seek flexibility: flexible opening hours for the convenience of office workers increased milk donation mother satisfied that convenience is an important factor. 10, donated milk satisfaction, promote others: service satisfaction, but also the willingness to donate milk mothers to donate milk to promote others. This study offers the following suggestions: Your donations, milk motivation: increased content of propaganda, in order to facilitate donor milk: the message content of propaganda to help tide over the crisis in premature children to play the theme-based charity to help people help themselves and then the baby product reward for the idea of donation milk for the little things better to have a sense of achievement; carefully choose targets, high milk donation: the object of propaganda to donate milk the first choice of high social status, economic generous educated the mother; message delivery, prenatal start: from the clinic for check-ups or when during hospitalization or for advocacy. Second, sources of support - family support: family support, the composition of the team: the composition of breast milk library support group to donate milk to give timely concern to control the family continued to donate milk to make it. Third, donor milk service satisfaction: friendly service, continued to donate milk; increase in parking spaces, flexible time: to solve the problem of parking spaces and open flexible hours to donate milk.

This diploma deals with the changes and challenges that transportation companies will face at the beginning of 2010 due to the liberalization of the public transportation market. It is structured into a first part describing the theory and a second part that applies the theory into praxis. The theory focuses on the development of public transportation, the nomenclature, and specific terms related to the public transportation market, legal changes, financials and other influencing effects. The complete diploma is written with focus on bus transportation. The second part analyzes the current situation on the Czech public bus transportation market and further expected changes starting with 2010. General recommendations are made and possible strategies described how to establish in the market. Finally there is made an explicit recommendation for a specific bus company

Este trabalho tem como meta confrontar estudos teóricos sobre a problemática das ações sociais de empresas com os resultados de um estudo de caso sobre o Programa Moto Perpétuo da Fiat Automóveis S.A. que, durante cinco anos (1997 a 2001), voltou-se à doação de kits de materiais paradidáticos para milhares de escolas de diferentes regiões do Brasil. Apesar do amplo alcance do Programa, base na qual seus promotores se apoiaram para afirmar tratar-se da maior parceria da iniciativa privada com o governo federal dentro do Acorda Brasil! Está na hora da Escola - programa do Ministério da Educação dedicado a estimular a participação da iniciativa privada através de ações em prol da educação -, não havia, até o momento, nenhum estudo que demonstrasse os efeitos práticos dessa ação, seja na melhoria da educação (propósito declarado como motivação principal para sua existência), seja nas implicações de um redimensionamento das esferas pública e privada, assunto que acalora muitos debates na atualidade. Diante dessas constatações, optou-se pela realização de levantamento e leitura de diferentes fontes que tratam, de maneira direta ou não, da chamada responsabilidade social de empresas. Além de passo fundamental para uma adequada abordagem do objeto estudado, em última instância, esta etapa possibilitou subsidiar inferências mais amplas sobre este tema que condensa interesses conflitantes, na maioria das vezes expressos por discursos de promoção e de crítica mais afeitos às ideologias que espelhados no significado concreto de muitas dessas ações sociais. Numa outra parte, mediante informações obtidas com a realização de entrevistas e pelo levantamento e exame de diversos documentos, se analisou o Programa Moto Perpétuo. Como um exemplo da atuação privada junto ao setor público, pôde-se verificar que as correntes expectativas da eficiência de gestão e transferência de recursos em quantidade e qualidade suficientes não se concretizaram. Não obstante, os números sobre o Programa que foram divulgados (alunos e escolas beneficiadas e montante de recursos investidos), comparativamente altos diante de outras iniciativas deste tipo, foram componentes do êxito na construção de uma imagem positiva por parte dos promotores dessa ação junto a setores da opinião pública. Na somatória dessas constatações e de outros aspectos analisados, foi possível demonstrar que prevaleceram interesses de ordem comercial em detrimento das motivações declaradas da iniciativa de ajuda à educação. Apesar de não se poder afirmar que a iniciativa tenha resultado num avanço privado redefinidor do caráter público dos sistemas estadual e municipal de ensino atingidos pelo Programa, há indícios de que a implementação do Moto Perpétuo esteve condicionada pelas relações público (governo federal) - privado (empresa do setor automobilístico), representando um inédito capítulo centrado na educação, frente a um panorama no qual sobressaem historicamente acordos de ajuda mútua de caráter político-econômico. / The aim of this research is to confront theoretical studies about the problematic of social actions promoted by private companies with the results of a case study focusing the Moto Perpétuo Program sponsored by Fiat automobiles S.A. which, for five years (1997 a 2001), donated kits of educational materials to thousands of schools from different regions of Brazil. Despite the ample reach of the Program, in which its promoters based themselves to assert that it was the biggest partnership of a private institution with the Brazilian Federal Government Program of Education Acorda Brasil! Está na hora da escola (Wake up Brazil! It´s time of school) destined to encourage private institutions to act for the education there wasn t, up to now, any study that could demonstrate the practical effects of this action, whether it was for the educational improvement (declared purpose as the main motivation for its existence), or in the implications to reassess the extent of the public and private spheres, a question that heats many debates nowadays. In the face of these observations, it was opted to do a reading and research from different sources that deal, directly or not, with the business social responsibility. More than a fundamental step for an appropriated approach of the studied object, this stage permitted to subsidise broader inferences about this subject, which condenses conflicting interests, frequently expressed by speeches of promotion and criticism more accustomed to ideologies than mirrored in the concrete meaning of many of these social actions. In another part, the Moto Perpétuo Program was analysed by the information obtained from interviews and researches. As an example of the private acting in the public sector, it was verified that the current expectations of management efficiency and transfer of resources, in quantity and quality, didn t come true. Nevertheless, the data published about the Program (resources invested, students and schools benefited) comparatively high in the face of other initiatives like that, were components of success in the construction of a positive image made by the promoters of this action for the public opinion. In the sum of these observations and other aspects analysed, it was possible to demonstrate that commercial interests prevailed over the declared motivations to assist the education. Although it was not possible to assert that the initiative has resulted in a private advancement redefining the public nature of the State and Municipal system of teaching reached by the Program, there are evidences that the implementation of the Moto Perpétuo was conditioned by the relationship between the public (Federal Government) and the private (automobiles company), representing an unheard-of chapter centred on the education, facing a survey that stands out agreements of mutual help of political-economical nature.

Este trabalho tem como meta confrontar estudos teóricos sobre a problemática das ações sociais de empresas com os resultados de um estudo de caso sobre o Programa Moto Perpétuo da Fiat Automóveis S.A. que, durante cinco anos (1997 a 2001), voltou-se à doação de kits de materiais paradidáticos para milhares de escolas de diferentes regiões do Brasil. Apesar do amplo alcance do Programa, base na qual seus promotores se apoiaram para afirmar tratar-se da maior parceria da iniciativa privada com o governo federal dentro do Acorda Brasil! Está na hora da Escola - programa do Ministério da Educação dedicado a estimular a participação da iniciativa privada através de ações em prol da educação -, não havia, até o momento, nenhum estudo que demonstrasse os efeitos práticos dessa ação, seja na melhoria da educação (propósito declarado como motivação principal para sua existência), seja nas implicações de um redimensionamento das esferas pública e privada, assunto que acalora muitos debates na atualidade. Diante dessas constatações, optou-se pela realização de levantamento e leitura de diferentes fontes que tratam, de maneira direta ou não, da chamada responsabilidade social de empresas. Além de passo fundamental para uma adequada abordagem do objeto estudado, em última instância, esta etapa possibilitou subsidiar inferências mais amplas sobre este tema que condensa interesses conflitantes, na maioria das vezes expressos por discursos de promoção e de crítica mais afeitos às ideologias que espelhados no significado concreto de muitas dessas ações sociais. Numa outra parte, mediante informações obtidas com a realização de entrevistas e pelo levantamento e exame de diversos documentos, se analisou o Programa Moto Perpétuo. Como um exemplo da atuação privada junto ao setor público, pôde-se verificar que as correntes expectativas da eficiência de gestão e transferência de recursos em quantidade e qualidade suficientes não se concretizaram. Não obstante, os números sobre o Programa que foram divulgados (alunos e escolas beneficiadas e montante de recursos investidos), comparativamente altos diante de outras iniciativas deste tipo, foram componentes do êxito na construção de uma imagem positiva por parte dos promotores dessa ação junto a setores da opinião pública. Na somatória dessas constatações e de outros aspectos analisados, foi possível demonstrar que prevaleceram interesses de ordem comercial em detrimento das motivações declaradas da iniciativa de ajuda à educação. Apesar de não se poder afirmar que a iniciativa tenha resultado num avanço privado redefinidor do caráter público dos sistemas estadual e municipal de ensino atingidos pelo Programa, há indícios de que a implementação do Moto Perpétuo esteve condicionada pelas relações público (governo federal) - privado (empresa do setor automobilístico), representando um inédito capítulo centrado na educação, frente a um panorama no qual sobressaem historicamente acordos de ajuda mútua de caráter político-econômico. / The aim of this research is to confront theoretical studies about the problematic of social actions promoted by private companies with the results of a case study focusing the Moto Perpétuo Program sponsored by Fiat automobiles S.A. which, for five years (1997 a 2001), donated kits of educational materials to thousands of schools from different regions of Brazil. Despite the ample reach of the Program, in which its promoters based themselves to assert that it was the biggest partnership of a private institution with the Brazilian Federal Government Program of Education Acorda Brasil! Está na hora da escola (Wake up Brazil! It´s time of school) destined to encourage private institutions to act for the education there wasn t, up to now, any study that could demonstrate the practical effects of this action, whether it was for the educational improvement (declared purpose as the main motivation for its existence), or in the implications to reassess the extent of the public and private spheres, a question that heats many debates nowadays. In the face of these observations, it was opted to do a reading and research from different sources that deal, directly or not, with the business social responsibility. More than a fundamental step for an appropriated approach of the studied object, this stage permitted to subsidise broader inferences about this subject, which condenses conflicting interests, frequently expressed by speeches of promotion and criticism more accustomed to ideologies than mirrored in the concrete meaning of many of these social actions. In another part, the Moto Perpétuo Program was analysed by the information obtained from interviews and researches. As an example of the private acting in the public sector, it was verified that the current expectations of management efficiency and transfer of resources, in quantity and quality, didn t come true. Nevertheless, the data published about the Program (resources invested, students and schools benefited) comparatively high in the face of other initiatives like that, were components of success in the construction of a positive image made by the promoters of this action for the public opinion. In the sum of these observations and other aspects analysed, it was possible to demonstrate that commercial interests prevailed over the declared motivations to assist the education. Although it was not possible to assert that the initiative has resulted in a private advancement redefining the public nature of the State and Municipal system of teaching reached by the Program, there are evidences that the implementation of the Moto Perpétuo was conditioned by the relationship between the public (Federal Government) and the private (automobiles company), representing an unheard-of chapter centred on the education, facing a survey that stands out agreements of mutual help of political-economical nature.

En raison de la nature des biens et services distribués à caractère social et collectif et des missions sociales rendues, le secteur public est davantage susceptible d’attirer des travailleurs développant une motivation pro sociale que le secteur privé. Notre thèse élabore des tests empiriques afin de révéler la présence de cette forme de motivation chez les agents du secteur public. Notre premier chapitre cherche à évaluer les différences de satisfaction dans l’emploi au regard de diverses caractéristiques le définissant afin de mettre au jour des préférences différentes entre les salariés des secteurs public et privé, nous renseignant ainsi sur leur source de motivation respective. Nous trouvons que les employés du secteur public font montre d’une motivation pro sociale supérieure aux salariés du privé en étant prêts à travailler de plus longues heures tout en acceptant des salaires plus faibles que les salariés du privé. Dans les deux chapitres suivants, nous testons l’existence d’un comportement de don du travail supérieur de la part des agents du secteur public à l’aide de deux mesures de sur-effort dans l’emploi : la probabilité de faire des heures supplémentaires non payées et le phénomène du présentéisme au travail. Les résultats montrent que la présence d’une motivation pro sociale des agents du secteur public ne les conduit pas à fournir un don d’effort supérieur aux salariés du privé. Toutefois, dès lors que l’on cherche à modifier les méthodes d’incitation et d’organisation du travail ou encore la source de leur motivation spécifique, les agents du secteur public réduisent ce comportement d’effort supplémentaire gratuit. / Because of the nature of the public goods provided and the social services performed, the public sector is more likely to attract workers with a higher prosocial motivation than the private sector. Our thesis develops empirical tests to reveal the presence of this form of motivation among public sector agents. Our first chapter seeks to evaluate the differences in job satisfaction, defined with respect to various characteristics, in order to identify different preferences between employees in the public and private sectors, thus providing information on their respective sources of motivation. We find that public sector employees show greater prosocial motivation than private sector employees, the former being willing to work longer hours and accepting lower wages than the latter. In the two following chapters, we test whether public sector employees put more effort in the workplace, all other things being equal, using two measures of overeffort: the probability of working unpaid overtime and the phenomenon of presenteeism at work. The results of these studies highlight the presence of a pro-social motivation of public sector employees which however does not lead them to provide an effort greater than that provided by private sector employees. We find that the incentive to effort takes different forms according to the specific managerial and organizational characteristics of the work, and is compatible with motivations of different nature. Finally, we show that if such specific motivation did not exist, the provision of effort of public employees would be less frequent.