Over the past decade, there has been a change in the citizen–government relationship. Citizens have moved from a traditional face–to–face communication with their government, to an electronic interaction through the use of e–government systems. Emerging technology has enabled citizens to communicate with their government remotely. However, trust in e–government systems has been a problem. E–government systems lack personal interaction, and this creates resistance and uncertainty. Citizens also have a concern about turning over information to the government due to the concern that the information could be used to harm them. This predictive study was designed to determine citizens’ trust in e–government systems. In Phase one, a key list of e–government’s information quality (IQ) characteristics was developed through literature research, and via an open–ended questionnaire delivered to a focus group of about 20 citizens. After the first phase, key IQ factors that affect trust in e–government systems were determined using Keeney’s approach. IQ characteristics collected from the open–ended questionnaire in the first phase were grouped based on their similarities and categorized based on the four IQ categories proposed by Y. W. Lee (1997). In Phase two, 363 citizens were surveyed via the Internet to determine their level of trust in e–government systems. Exploratory factor analysis (EFA) via principal component analysis (PCA) was used to determine the key IQ factors that affect citizens’ trust in e–government systems. A theoretical model was proposed, and the ordinal logistic regression (OLR) statistical method was used to formulate model and test predictive power. OLR developed the predictive model using IQ factors as the independent variables and trust as the dependent variables. OLR helped determine the relative weight of each of the IQ factors when predicting user’s trust in e–government systems. Based on the results, the three IQ factors: accuracy/dependability, accessibility/completeness, and representational were confirmed to have positive weights on citizens’ trust in e–government systems. Additionally, results demonstrated that two factors – –accessibility/completeness and representational had a significant contribution to trust. Accuracy/dependability showed a positive weight on the dependent variable, trust, but was not a significant contributor to trust. Results from the Mann–Whitney U Test determined that there were no significant differences between males and females on trust in e–government systems. The study makes two important contributions to the Information Systems body of knowledge. First, it investigated the IQ factors that citizens feel are important in e–government systems. IQ is important for information systems success. IQ in e–government systems is important for persuading citizens to trust e–government systems. Second, it investigated key IQ factors contributing to citizens’ trust in e–government systems. Trust in the IQ of e–government systems is crucial to the success of such Web–based technology due to its involvement with most citizenry as users.

The development of e-government systems in South Africa has raised major concerns when coming to the systems development methodology used. Through the literature review conducted and the data collected, the study has indicated that there is lack of uniformity, isolated cost, models for choosing project teams and the overall control of the whole process of e-government systems development. As a result, this research investigates the use of systems development methodologies in the development of e-government systems. The study followed the qualitative research method; interviews were conducted in four case studies involved in the development of e-government systems. The collected data were then analysed using a software analytical tool called Atlas ti. 6.1. Subsequently a cross-case analysis was performed on the four case studies. The research findings of this study indicated that the appropriate use of systems development methodologies in the development of e-government systems helps improve the quality of e-government systems, reduces development costs, and also makes the development process effective and efficient. Based on the information gathered from the four case studies, developers in government find it difficult to select a suitable systems development methodology to use when developing e-government systems. Therefore the study proposes a conceptual framework that can be used to select the appropriate systems development methodology when developing e-government systems. This framework is made up of characteristics of e-government systems and different types of systems development methodologies. / MSc (Computer Sciences), North-West University, Potchefstroom Campus, 2014

The development of e-government systems in South Africa has raised major concerns when coming to the systems development methodology used. Through the literature review conducted and the data collected, the study has indicated that there is lack of uniformity, isolated cost, models for choosing project teams and the overall control of the whole process of e-government systems development. As a result, this research investigates the use of systems development methodologies in the development of e-government systems. The study followed the qualitative research method; interviews were conducted in four case studies involved in the development of e-government systems. The collected data were then analysed using a software analytical tool called Atlas ti. 6.1. Subsequently a cross-case analysis was performed on the four case studies. The research findings of this study indicated that the appropriate use of systems development methodologies in the development of e-government systems helps improve the quality of e-government systems, reduces development costs, and also makes the development process effective and efficient. Based on the information gathered from the four case studies, developers in government find it difficult to select a suitable systems development methodology to use when developing e-government systems. Therefore the study proposes a conceptual framework that can be used to select the appropriate systems development methodology when developing e-government systems. This framework is made up of characteristics of e-government systems and different types of systems development methodologies. / MSc (Computer Sciences), North-West University, Potchefstroom Campus, 2014

More democratic planning processes are acknowledged to facilitate several positive outcomes including acceptance, support, better solutions and ownership, which are even more critical in developing countries where resource limitation is debilitating. But the paradox lies in needing to institute more democratic planning processes inside less democratic systems. In seeking explanations as to why collaboration in planning is lacking in urban Ethiopia, the research adopts a different analytical perspective that conceptualizes the state not only as a direct participant through its different agencies but also as the main architect of social structure. As the state in less democratic systems is stronger in shaping society, the contextualization of sense-making in the wider environment of the South requires focusing on the influence of government systems to discover associations and patterns that determine the structure of planning processes. Adopting flexible and pragmatic methodological procedures, methods and techniques that balance what is possible with epistemological interest, the research introduces a different lens to planning that links trust, collective action and cooperation with confidence in government by taking into consideration the embeddedness of actors within the framework of existing realities. Through the case of Amdework, the thesis presents implications on planning by the different attributes of the state and state-society relations. It shows how and to what extent partial and undemocratic government systems create power asymmetry, impede the development and the integrity of organized civil society, affect social capital such as trust, cooperative norms and the motivation to participate in collective action. These in turn penetrate planning processes by destroying the basic level of trust, balanced power of participants and democratic culture, and the we-intention for joint action. And through five more cases that focus on conceptions and cooperation at the micro-level (in the autonomous community of Awra Amba, the foreign NGO spearheaded joint action of the BuraNest initiative, and different projects in or related with Addis Ababa), it provides empirical evidence that planning, whether government entities are direct participants or not, also heed to pressures exerted by the overall of intuitional/political environment where the state rules rather than governs. / Doctorat en Art de bâtir et urbanisme (Architecture) / info:eu-repo/semantics/nonPublished

e-Government systems are considered by both governments and international organisations to improve administration and management. In Tanzania, an e-government system for education administration, EMIS, is partly implemented but shows several limitations. Statistical data is collected but the process is resource demanding and much of the collected data are never put into the system, and therefore remain inaccessible from this electronic system. The overall aim of this study is to propose an approach to designing more efficient e-government systems within the education sector. The focus is on public schools. The more specific aim of the present study is to: explore more efficient data transfer (faster, more reliable, and potentially less resource demanding) by using mobile telephone technology, especially SMS, as a means for statistical data collection for Tanzanian education management. The study is guided by an overall research approach that comprises systems theory and a socio-technical view. This research is performed as a case study, inspired by the ethnographic method and comprises field studies in East Africa. A multi-technique approach is used for empirical data gathering, including literature study, interviews, and direct observations. The analytical process is performed by developing and applying three analytical models: XIF - the eXtended Sustainable ICT Framework   Triple A - Access, Attitude, Awareness Seven Aspects – an Approach Towards Success The contributions of this thesis are as follows. A mobile supported SMS-based statistical data collection process employing a blended digital solution is proposed. Likely effects of such a system would be ‘better’ data e.g. less transmission errors, which provides for ‘better’ administration, ‘better’ decision-making, and also provides for transparency. Moreover, it is very likely that the proposed system is significantly less resource demanding than the present system. The three analytical models that are developed specifically for this study have generic characters and can be used during the implementation process of other e-government solutions.  The most important part of the contribution is not the technological solution per se; it is the process that foregoes the actual implementation. The proposal departs specifically from the Tanzanian educational context but has implications for e-government systems solutions and information systems implementation in developing countries in general. Finally, three overall reflections are made based on the major observations of the research findings: the Double ‘e’ Dilemma, on the problem of prioritising electronics before electricity, the Mobiles to Avoid Mobility paradox, highlighting connectivity before mobility, and the opportunity to use the SMS to Combat Corruption weapon.

Text in Afrikaans / Suid-Afrika het as gevolg van apartheid vir etlike dekades oor 'n gedeeltelik legitieme plaaslike regeringstelsel beskik. Die probleem is dat die land se apartheidsregering afsonderlike stelsels vir blankes en swartes in aparte woongebiede in stand gehou het, welke beleid vir meeste Suid-Afrikaners onaanvaarbaar was. Swart plaaslike owerhede wat swart plaaslike regering moes bedryf, was nog polities nog ekonomies lewensvatbaar. Die rede hiervoor is dat hul enersyds deur die gemeenskap verwerp is en andersyds nie voldoende inkomstebronne gehad het om plaaslike owerheidsdienste finansieel onafhanklik te lewer nie. Stedelike swart gemeenskappe was aan 'n, vir hulle, onaanvaarbare apartheidsgestruktureerde swart plaaslike regeringstelsel onderworpe. Swart plaaslike owerhede was voorts as gevolg van hul ekonomiese nie-lewensvatbaarheid, gekniehalter in die lewering van plaaslike owerheidsdienste asook die daarstelling en instandhouding van kapitale ontwikkelingsprojekte. Stedelike swartes was dus blootgestel aan gebrekkige dienslewering in aparte, onderontwikkelde "slaapdorpe" waar hulle noodgedwonge moes woon. 'n Vraag waarna gevolglik gekyk word, fokus op die kenmerke van 'n ideeeltipiese model van plaaslike regering wat die gedeeltelik legitieme stelsel behoort te vervang. As gevolg van die onaanvaarbaarheid van die swart plaaslike regeringstelsel was swart plaaslike owerhede sedert die vroee tagtigerjare die teikens van aksioniste teen hierdie apartheidsproduk. Aksioniste het nie-gewelddadige aksie (NGA), geskoei op die Gandhiaanse filosofie en metodiek van Satyagraha, aangewend ten einde swart plaaslike owerhede te vernietig. NGA (wat dikwels ook tot gewelddadigheid gelei het), het tot gevolg gehad dat die owerheid later noodgedwonge 'n nuwe plaaslike regeringstelsel vir die totale Suid-Afrikaanse samelewing, met alle deelvennote moes beding. Onderhandelings het vervolgens meegebring dat 'n oorgangsproses na legitieme (demokratiese) plaaslike regering vir alle Suid-Afrikaners ingevolge die Oorgangswet op Plaaslike Regering, 1993 (Wet No. 209 van 1993) geaktiveer is. In hierdie proefskrif is gevolglik vasgestel: (1) welke invloed die politieke bedeling (apartheidsbedeling) op die ontwikkeling van stedelike swart gemeenskappe en die bedryf van swart plaaslike regering gehad het; (2) wat die aard en effek van NGA op die ontwikkeling van swart plaaslike regering was; en (3) hoe geldig die onderhandelde plaaslike regeringstelsel is, vergeleke met die ideeel-tipiese model wat geidentifiseer is. / As a result of apartheid South Africa possessed a partially legitimate local government system for several decades. The problem is that the country's apartheid government maintained separate systems for whites and blacks in separate residential areas, a policy that was unacceptable to the majority of South Africans. Black local authorities who had to maintain black local government were neither politically nor economically viable because they were rejected by the community and lacked sufficient sources of revenue to render financially independent local government services. Urban black communities were subject to what, for them, was an unacceptable apartheid-structured black local government system. Black local authorities were also prevented by their economic nonviability from delivering local government services effectively and from instituting and maintaining capital development projects. Urban blacks were therefore subjected to poor service delivery in separate, underdeveloped "dormitory towns" where they were forced to live. An issue to be considered in this regard concerns the characteristics of an ideal-typical model of local government that should replace this partially legitimate system. As a result of the unacceptability of the black local government system local authorities became the targets of activists who waged a campaign against this product of apartheid since the early eighties. Activists used non-violent action (NV A), based on the Gandhian principle of Satyagraha, to destroy black local authorities. As a result of NVA (which often led to violence) the central government was eventually forced to negotiate a new local government system for the whole of South African society with all stakeholders. Negotiations led to a process of transition to legitimate (democratic) local government for all South Africans as promulgated in the Local Government Transition Act, 1993 (Act No. 209 of I 993). Consequently the following has been established in this thesis: (1) the influence of the political dispensation (apartheid dispensation) on the development of urban black communities and the maintenance of black local government; (2) the nature and the effect of NV A on the development of black local government; and (3) how valid the negotiated local government system is, compared to the identified ideal-typical model. / Development Studies / D. Litt. et Phil. (Ontwikkelingsadministrasie)

Text in Afrikaans / Suid-Afrika het as gevolg van apartheid vir etlike dekades oor 'n gedeeltelik legitieme plaaslike regeringstelsel beskik. Die probleem is dat die land se apartheidsregering afsonderlike stelsels vir blankes en swartes in aparte woongebiede in stand gehou het, welke beleid vir meeste Suid-Afrikaners onaanvaarbaar was. Swart plaaslike owerhede wat swart plaaslike regering moes bedryf, was nog polities nog ekonomies lewensvatbaar. Die rede hiervoor is dat hul enersyds deur die gemeenskap verwerp is en andersyds nie voldoende inkomstebronne gehad het om plaaslike owerheidsdienste finansieel onafhanklik te lewer nie. Stedelike swart gemeenskappe was aan 'n, vir hulle, onaanvaarbare apartheidsgestruktureerde swart plaaslike regeringstelsel onderworpe. Swart plaaslike owerhede was voorts as gevolg van hul ekonomiese nie-lewensvatbaarheid, gekniehalter in die lewering van plaaslike owerheidsdienste asook die daarstelling en instandhouding van kapitale ontwikkelingsprojekte. Stedelike swartes was dus blootgestel aan gebrekkige dienslewering in aparte, onderontwikkelde "slaapdorpe" waar hulle noodgedwonge moes woon. 'n Vraag waarna gevolglik gekyk word, fokus op die kenmerke van 'n ideeeltipiese model van plaaslike regering wat die gedeeltelik legitieme stelsel behoort te vervang. As gevolg van die onaanvaarbaarheid van die swart plaaslike regeringstelsel was swart plaaslike owerhede sedert die vroee tagtigerjare die teikens van aksioniste teen hierdie apartheidsproduk. Aksioniste het nie-gewelddadige aksie (NGA), geskoei op die Gandhiaanse filosofie en metodiek van Satyagraha, aangewend ten einde swart plaaslike owerhede te vernietig. NGA (wat dikwels ook tot gewelddadigheid gelei het), het tot gevolg gehad dat die owerheid later noodgedwonge 'n nuwe plaaslike regeringstelsel vir die totale Suid-Afrikaanse samelewing, met alle deelvennote moes beding. Onderhandelings het vervolgens meegebring dat 'n oorgangsproses na legitieme (demokratiese) plaaslike regering vir alle Suid-Afrikaners ingevolge die Oorgangswet op Plaaslike Regering, 1993 (Wet No. 209 van 1993) geaktiveer is. In hierdie proefskrif is gevolglik vasgestel: (1) welke invloed die politieke bedeling (apartheidsbedeling) op die ontwikkeling van stedelike swart gemeenskappe en die bedryf van swart plaaslike regering gehad het; (2) wat die aard en effek van NGA op die ontwikkeling van swart plaaslike regering was; en (3) hoe geldig die onderhandelde plaaslike regeringstelsel is, vergeleke met die ideeel-tipiese model wat geidentifiseer is. / As a result of apartheid South Africa possessed a partially legitimate local government system for several decades. The problem is that the country's apartheid government maintained separate systems for whites and blacks in separate residential areas, a policy that was unacceptable to the majority of South Africans. Black local authorities who had to maintain black local government were neither politically nor economically viable because they were rejected by the community and lacked sufficient sources of revenue to render financially independent local government services. Urban black communities were subject to what, for them, was an unacceptable apartheid-structured black local government system. Black local authorities were also prevented by their economic nonviability from delivering local government services effectively and from instituting and maintaining capital development projects. Urban blacks were therefore subjected to poor service delivery in separate, underdeveloped "dormitory towns" where they were forced to live. An issue to be considered in this regard concerns the characteristics of an ideal-typical model of local government that should replace this partially legitimate system. As a result of the unacceptability of the black local government system local authorities became the targets of activists who waged a campaign against this product of apartheid since the early eighties. Activists used non-violent action (NV A), based on the Gandhian principle of Satyagraha, to destroy black local authorities. As a result of NVA (which often led to violence) the central government was eventually forced to negotiate a new local government system for the whole of South African society with all stakeholders. Negotiations led to a process of transition to legitimate (democratic) local government for all South Africans as promulgated in the Local Government Transition Act, 1993 (Act No. 209 of I 993). Consequently the following has been established in this thesis: (1) the influence of the political dispensation (apartheid dispensation) on the development of urban black communities and the maintenance of black local government; (2) the nature and the effect of NV A on the development of black local government; and (3) how valid the negotiated local government system is, compared to the identified ideal-typical model. / Development Studies / D. Litt. et Phil. (Ontwikkelingsadministrasie)