Care manager are using different methods to investigate the needs of the elderly. There is a lot of challenges and opportunities with the work as a care manager during crises. This study has deepened into the process to managing eldery care and illuminates its challenges and opportunities during the covid-19 pandemic. The process to managing elderly care is based on meetings with the individual for investigate the needs of the elderly. The results show that the assessment process of the needs of the elderly has had to go through some challenges. The challenges has been about not being able to carry out physical visits at the meeting with the individual, which has led to difficulties in obtaining information for assessment. Furthermore, there were some challenges for many older people who was choosing to withdraw their help from various actors in order to minimize the risks of becoming infected of the virus. This entailed difficulties for the care manager to be able to motivate elderly to receive help, in order to meet the needs of the elderly. Despite its challenges, the covid-19 crisis has also brought opportunities to care managers. The Covid-19 pandemic has provided the opportunity to work home with digital tools and to conduct meetings with the indivdiual by telephone, which has leads to effectivity in their work with investigating the needs of the elderly.