A research report submitted in partial fulfilment of the requirements for the degree of Masters in Commerce (Information Systems), in the School of Economic and Business Sciences at the University of Witwatersrand, March 2017 / In spite of the challenges arising from poverty, illiteracy, corruption and inefficient government processes, cities around the world are resolute in their quest to deliver key information and services to citizens by adopting and developing online government applications. For these applications to be successful, it is imperative that they offer services that adequately address the needs of citizens. The present study aimed at exploring the extent an e-government application is being effectively used, in a context of an African Smart city. Initially, the study reviewed a handful of relevant literature to support the aims of this study and to underpin the results on evidence-based theoretical foundations. The study moved beyond the commonly studied behavioural concepts of adoption and use, towards value-driven Information Systems diffusion. While adoption and use of Information Systems are two widely recognised concepts throughout academia and extensively supported by literature, the effective use of Information Systems is generally neglected in theory and fails in practice. This gap presented in literature, an opportunity for this study to understand the value derived by citizens in using an e-government application and by governments in implementing it. The study has applied the Self-Determination Theory (SDT) and Unified Theory of Acceptance and Use Theory (UTAUT) frameworks to explain the determinants of use and subsequently, effective use. From the conceptual definition of the use of e-governance, this study has identified the motivating or selfregulating factors of effective use. The study then empirically measured a handful of them in order to infer and argue a case for effective use of such applications. The initial findings suggest that an inferential discipline was applied and that Actual Usage infers Effective Use as intended by this study. The results also suggest that diffusion and effective use of an e-government application still requires some improvements. The user experience, lack or out-dated information and general lack of awareness of the application are among the more pertinent findings on effective use of an e-government application. The findings highlighted that effective use is inferable when use of IS has been established. The empirical findings of this study demonstrate a need for a ‗one-stop shop‘ model and citizen-focused service delivery agenda for e-government applications. More specifically, the results of this study highlighted an inferential relationship between actual usage and effective use. This means that factors that affect Actual Usage, based on UTAUT are positively related to SDT factors of Effective Use. For instance, Performance Expectancy has been found to have a positive effect on Actual Usage, implying that citizens with high Performance Expectancy are more likely to use an e-government. Social Influences were also found to significantly affect the citizens‘ motivation and intentions to engage with an e-government application. A large number of users have indicated that their inclination to use the application was influenced by social connections. The Facilitating Conditions construct has been found to significantly influence the citizens‘ behavioural intention to use an e-government application. Predictably, the study also found Self-efficacy to be a weak predictor and moderator of a relationship between a dependent and an independent variable. The immediate relevance and application of this study lies in the expected return on investment derived from an effective use of an e-government application, which is particularly beneficial for a budding African Smart City. The need to effectively and affordably deliver needed government information and services to citizen across the spectrum is even more pronounced in Africa. This study makes specific contributions to the formulation of a model and suggestions for future research. The theoretical contribution is in bridging the literature gap by providing a model for effective use of e-government application in the context of an African Smart City. The current study is one of the first to demonstrate the influence SDT has on actual usage and effective use. This is useful to studies in the IS Domain, particularly for the new concepts of e-government and Smart City. / XL2018

Tam Ka Wing Matthew. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 84-89). / Abstracts in English and Chinese. / Acknowledgement --- p.i / Abstract --- p.i / Table of Contents --- p.iii / Chapter 1 --- Introduction --- p.1 / Chapter 2 --- eGovernment Requirements --- p.5 / Chapter 2.1 --- Efficient Operation --- p.5 / Chapter 2.2 --- Citizen-centric Government --- p.7 / Chapter 2.3 --- Security --- p.10 / Chapter 2.3.1 --- Confidentiality --- p.10 / Chapter 2.3.2 --- Integrity --- p.12 / Chapter 2.3.3 --- Availability --- p.12 / Chapter 2.4 --- Support of eBusiness --- p.13 / Chapter 3 --- Webservices for e-Government - A Marriage for Interoperability --- p.15 / Chapter 4 --- A Webservices Based eGovernment Framework --- p.17 / Chapter 4.1 --- System Component Model --- p.17 / Chapter 4.2 --- System Access Model --- p.18 / Chapter 4.3 --- Security Model --- p.20 / Chapter 4.3.1 --- Access Right Model --- p.20 / Chapter 4.3.2 --- Authentication Model --- p.22 / Chapter 4.4 --- Transaction Model --- p.23 / Chapter 5 --- eGovernment WebServices Access Control --- p.25 / Chapter 5.1 --- eGovernment WebService --- p.25 / Chapter 5.2 --- Request of Access --- p.27 / Chapter 5.3 --- eGovernment Access Policy --- p.30 / Chapter 5.3.1 --- Administration Based Policy --- p.32 / Chapter 5.3.2 --- Legislation Based Policy --- p.33 / Chapter 6 --- Research in Access Control --- p.38 / Chapter 6.1 --- Traditional Model --- p.38 / Chapter 6.2 --- More Advanced Models --- p.39 / Chapter 6.2.1 --- Role-Based Access Control Model --- p.39 / Chapter 6.2.2 --- Task-Based Authorisation Control Models --- p.41 / Chapter 6.2.3 --- Digital Library Authorisation Model --- p.42 / Chapter 6.3 --- Recent Works --- p.44 / Chapter 6.4 --- Limitations of the Models --- p.45 / Chapter 7 --- Proposed Approach --- p.47 / Chapter 7.1 --- WebService Specific Access Control --- p.48 / Chapter 7.1.1 --- WebService Access Rules --- p.48 / Chapter 7.1.2 --- Authorisation Conflict Resolution --- p.50 / Chapter 7.2 --- Subject Based Access Control --- p.52 / Chapter 7.2.1 --- Subject Category --- p.52 / Chapter 7.2.2 --- Subject Access Rules --- p.53 / Chapter 7.2.3 --- WebService Registration --- p.55 / Chapter 7.2.4 --- Authorisation Conflict Resolution --- p.56 / Chapter 7.3 --- The WebServices --- p.57 / Chapter 7.4 --- Combining Two Level Access Control --- p.57 / Chapter 7.5 --- Application to Chained WebService Request --- p.58 / Chapter 7.6 --- Comparison with the Existing Access Control Models --- p.59 / Chapter 8 --- An Implementation Reference Model --- p.60 / Chapter 8.1 --- Some Practical Issues --- p.60 / Chapter 8.1.1 --- Citizen Privacy --- p.60 / Chapter 8.1.2 --- Trust between eGovernment Systems --- p.61 / Chapter 8.1.3 --- Authentication --- p.62 / Chapter 8.2 --- System Architecture --- p.64 / Chapter 8.2.1 --- eGovernment WebServices Gateway --- p.65 / Chapter 8.2.2 --- Authentication Engine --- p.66 / Chapter 8.2.3 --- Access Control Database --- p.66 / Chapter 8.2.4 --- Access Control Decision Engine --- p.67 / Chapter 8.2.5 --- A Working Scenario --- p.67 / Chapter 8.3 --- Implementation --- p.69 / Chapter 9 --- Evaluation of the Proposed Mechanism --- p.74 / Chapter 9.1 --- Application Scenarios --- p.75 / Chapter 9.1.1 --- Citizen Level Access Right --- p.75 / Chapter 9.1.2 --- Access Means Based Authorisation --- p.76 / Chapter 9.1.3 --- Access Right Based on Combination of User and Consumer Identity --- p.77 / Chapter 9.1.4 --- Legislation Based Access Right --- p.78 / Chapter 9.1.5 --- Joined-up Government --- p.79 / Chapter 10 --- Conclusion and Future Directions --- p.81 / References --- p.84

Our country is under promoting the electronic government's policy, the ones that proposed old government procurement procedure reengineer, is it draw lessons from business process reengineer in successful enterprises as, use the information and technological construction of communication to the electronic procurement system and become and promote one of the schemes mainly, in the hope of building and constructing an efficient government procurement procedure environment. Count in accordance with the Directorate-General of Budget, Accounting and Statistics and Executive Yuan, the annual total of government organizations exceeds the huge budget of 4 trillion NT, carry out by way of government procurement. Good Yu of the procedure system of government procurement, influences country's whole development to the hard iron. Supervising and reporting and counting according to the Public Construction Commission Executive Yuan, the public works is a domestic large-scalest industry, purchase the system and effect of carrying out, have extremely close relations to procure the procedure with the public works. Public Works Bureau of Kaohsiung city government can get and mark several 339 (21.16%) which account for the whole municipal government of Kaohsiung in 2003 most; The public works of amount of money of master budget are the highest. And the public works procurement, with relevant in describing, most apt to form procedure complicated, is it mark to tie, situation marked to enclose take place. So, this text is the view assessed with the performance probes into the assessment of the public works procurement procedure efficiency of Public Works Bureau of government of Kaohsiung. First of all, the measurement index of building the performance of constructing and assessing, regard ¡§ time, cost, manpower¡¨, three indexes, as and assess the focal point, use secondary analysis, understand that Public Works Bureau will purchase the execution efficiency of electronization in 2003, and then use the interview way of the depth, make to the procedure of public works purchase practical operation and purchase personnel and carry out the firsthand materials which purchase the business, build and construct the procedure that the public works is purchased by combining the software of structure of information system (architecture of integrated information system, ARIS) afterwards, assess the question of the public works purchase procedure of job bureau of government of Kaohsiung, propose the improvement of the public works purchase procedure procedure, increase the efficiency that the public works is purchased. Comprehensive secondary analysis, ARIS procedure analysis and interview result of the depth: The execution situation purchased in electronization of Public Works Bureau of government of Kaohsiung, has already reached the stage that electrons have opened bid at present; Effect of electronization its, neck mark person who reach 62.78%, electron submit a tender the reaching rate is 0%, have not reached the set goal; Put forward the following suggestions after putting in order and purchasing personnel's interview suggestion synthetically, whether support reference that follow-up improve, in order to reach and purchase the efficiency carried out in electronization. Will study and propose dividing into(1)the decree respect; (2)management respect; (3)systematic respect; (4)education and training respect. Combine the analysis result, carry out the present situation about the public works purchase procedure, purchase procedure finish electronic procedure in an all-round way yet, execution of dual track system at present is it appear for fear of procedure efficiency to have at present, so, facilitate electronization to purchase the execution of the procedure and help the government and manufacturer to purchase benefit that the trade carry out.

RESEARCH INTO KNOWLEDGE MANAGEMENT AND ELECTRONIC GOVERNMENT Based upon official-document electronic operation of Kaohsiung City THESIS ABSTRACT To keep pace with the booming development of high tech and international tendency of globalization, every government makes continuing efforts to the promotion of e-government to facilitate the transformation of government. The goal of our government is to achieve ¡§service modernization¡¨ and ¡§management knowledge formation¡¨. The full employment of information and communication technology doesn¡¦t only lift the administrative efficiency and innovate the service of government but promote the quality of residents¡¦ convenience service, support the reengineering of government and march toward popular intellectual government. Nowadays, the electronic operation has gone through G2G but G2B and G2C are still under way. This thesis only puts the emphasis of research on G2G. Official-document electronic operation more than manifests the efficiency of administrative authorities for the involvement of ¡§management knowledge formation¡¨ in G2G. Official-document electronic operation introduces the concept of knowledge management, builds digital administrative system of knowledge, by means of the steps of knowledge acquisition, knowledge storage, knowledge sharing, knowledge application for knowledge management activities, strives to increase the working efficiency of organization, promote the productivity, upgrade the performance, add the values of knowledge government employees and public, create the long-term advantages of competition for governmental organizations to pursue higher quality of residents¡¦ convenience service and innovative operation of organization. This thesis focuses on Kaohsiung City to conduct study. Through the close combination with knowledge management activity, the correct knowledge is conveyed to knowledge government employees to help them adopt the correct action for the promotion of organizational performance. The major key to the solution of problem is dynamic spirit of learning, aided by motivation system to set up knowledge sharing, getting rid of private treasure and cultivating the sharing wish, building human-based, team work and lifelong learning ideas in order to construct the integrated system of administrative core value, implement the training system of knowledge government employees, cultivate the dynamic service spirit of knowledge government employees and actively provide the information and service of government to the public. Execute the strategy to fully combine with ¡§technology¡¨ and ¡§humanity¡¨, simplify the process of administrative operation, concurrently pursue the performance and human needs to seek the higher quality of residents¡¦ convenience service and innovative operation of organization. Center on ¡§customer orientation¡¨, base upon ¡§performance evaluation¡¨, ¡§democratic concern¡¨ and ¡§lifelong learning¡¨, develop the loyalty to administrative organization and concern for the public and intensify the centripetal force on the government, motivate the dynamic spirit of service and responsible sense toward official duties and attain the common goal of ¡§residents¡¦ convenience¡¨ and ¡§administrative team of customer-oriented service¡¨.

Thesis (M. P. A.)--Texas State University-San Marcos, 2009. / "Fall 2009." Includes bibliographical references (leaves 72-75).

Zugl.: Linz, Univ., Diss., 2005 / Hergestellt on demand

Zugl.: Kassel, Univ., Diss., 2005

Zugl.: Münster, Universiẗat, Diss., 2008.

Thesis (Ph.D.)--York University, 2006. Graduate Programme in Geography. / Typescript. Includes bibliographical references (leaves 260-290). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:NR29522

Thesis (Ph. D.)--Rutgers University, 2009. / "Graduate Program in Public Administration." Includes bibliographical references (p. 137-143).