The purpose of this study is to investigate/evaluate how employment officers handle the refugees who have different backgrounds and therefore different conditions for entering the labour market. Semi-structured interview was used and a total of seven employment officers participated and the result shows that all the participants experienced cultural clashes in their work. Everyone has their own way for solving this issue, for example to inform the clients how the employment officer works or helping the clients with their issues and questions. The aspects of ethnicity and gender are important especially for female clients during conversation for establishment since the living conditions between the genders are not always equally. Depending on the clients individually qualifications the employment officers will decide how to help the clients. Furthermore, the employment officers considered that those efforts offered to the clients are sufficient. However, establishment within two years is hard to achieve, especially for clients who are illiterates and women who have been housewives their whole life. The result should be interpreted with caution due to the few participants.