published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

In Hong Kong, the responsibility for building management falls on property owners. To assist in building management, most property owners would appoint a property management company. Fulfilling relevant statutory requirements is mandatory for property management companies; however, it is debatable if meeting the basic statutory requirements is equivalent to providing quality property management services for property owners. In fact, property owners usually have more requests than minimum statutory requirements and it is therefore a multi-factor evaluation system for quality of residential property management services is proposed in this research project. To develop the assessment system, quality property management services criteria, including dimensions and performance items, are identified through desk research and focus group interviews with owners’ representatives and property management practitioners. Interval score and ranking are then assigned to the identified assessment criteria by distributing questionnaires with pilot test to owners’ representatives, property management practitioners and building management team of Home Affairs Department of HKSAR. Data collected from the questionnaire are analyzed with weight assessment method: Reliability Interval Method (RIM) in which importance weightings of the criteria can be developed and statistical analysis is allowed. “Repair and Maintenance (excluding clubhouse facilities, if applicable)” and “Effectiveness of emergency repair and maintenance services”, which are not statutory requirements for managing residential properties, are respectively weighted as the most important dimension and performance item. As far as application of the developed quality assessment system is concerned, services quality provided by major property management companies are measured and compared with questionnaires to students pursuing Housing Management in University of Hong Kong. The correlation between quality of property management services and numbers of properties managed by the company is not statistically significant; however, this is likely due to a small samples size, as the visual display of data suggests a relationship. One interesting finding in this research is the high factor weight of assessment criteria which are not statutory requirements for managing residential properties. Such a result implies that meeting basic statutory requirements is not equivalent to providing quality property management services in the eyes of property owners. Besides, this research provides a framework for future development of a classification system to indicate how good a property is for meeting specific overall grading. This research is important because quality of property management services in residential properties can be quantified and closely monitored with the developed quality assessment system in a performance-based, simple and standard way from the perspective of property owners. As far as the benefits of property management companies, which sell services in keen market, are concerned, it is expected that the system could keep supervising and thus improving the quality of services; delivery of high quality services is a profitable way to differentiate ones from the competitors. / published_or_final_version / Housing Management / Master / Master of Housing Management

Since the formal announcement of the guiding principles of sustainable development in the 1999 Policy Address, sustainable development has become a hot topic in various industries. Housing management is one of the fields that sustainable development principles could be taken place. It was believed that the diversified job natures of housing management give potential opportunities to enhance sustainable development. The aim of the project is to find absent the potential roles of housing manger in contributing the sustainable development. Before applying the concept of sustainable development into housing management, in order to study the rationale behind this concept, the emerge of this idea and its historical development would be discussed. While the functions of housing manager were differentiated in different countries and different properties, the fundamental job function would be discovered, followed by the evolution of change till the modern century. To investigate the prospective relationships between the living environment and sustainable development, residential property was chosen as the scope of this study. Six residential apartments with different scales and different management structures were selected for case studies. It was found that there are numbers of opportunities for housing manager to enhance the sustainable development in the housing estates, while most of these opportunities were related to the job functions of housing manager. The study found that housing manager could be a good facilitator to integrate the effort of all stakeholders in constructing a sustainable living community. / published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management