published_or_final_version / Housing Management / Master / Master of Housing Management

This exploratory study examined the impact of company-provided training on the turnover rate of full-time leasing consultants in the apartment management industry. A national survey was conducted using the Institute of Real Estate Management (IREM) directory of Accredited Management Organization (AMO) companies.The survey was mailed to the 419 AMO companies that employ leasing consultants. with a response rate of 69 surveys. A statistically significant correlation was shown between the True Turnover Rate and the provision of education for leasing consultants. The three significant variables that appeared to reduce turnover included 1) tuition reimbursement at up to 50%, 2) tuition reimbursement at 51%-100%, and 3) number of hours of training per year provided. Other trends were found in this exploratory study. / Department of Family and Consumer Sciences

A research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of Science in Engineering / The purpose of the study was to investigate ways of providing corporate real estate management services in the South African context. The data collection process started with a pilot study using a questionnaire. A qualitative approach was used with semi-structured interviews of six Corporate Real Estate managers from companies of various industries in Johannesburg in March 2014. The larger organizations prefer to have a formalized Corporate Real Estate unit that is situated at headquarters and have no links with core business. These companies refer to their corporate real estate units as facilities management, property management and workplace management, the actual term “corporate real estate” is not used in South Africa. The companies that have the formalized Corporate Real Estate units own their Corporate Real Estate or are triple net leasing their Corporate Real Estate. Respondent companies prefer to manage strategic aspects in-house and outsource the operational activities, because real estate is not their core business. Some of the respondents did not experience challenges with either outsourcing or in-house management. Respondents that experienced challenges with outsourcing had problems with performance issues, lack of knowledge and experience by service providers, the quality of the service and the lack of performance measurement tools. The challenges experienced with managing in-house included performance issues, lack of accountability from internal staff, lack of flexibility, and lack of skill and experience on the part of internal staff. South African practice may appear to match international best practice; however, more studies might be needed to validate the results. Key words: South Africa, corporate real estate management, outsourcing, in-house management

A research report submitted in partial fulfilment of the requirements for the degree of Master of Science in Property Management and Development to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, Johannesburg, 2016 / Purpose – Within the paradigm of consumer behaviour, the purpose of this study was to determine the relative importance of the various property-specific factors that influence office occupation decisions in the decentralized office nodes of Johannesburg. The aim was to provide more definitive information on office space occupation to real estate marketers, managers, investors and owners. Design/Methodology/Approach – A Malaysian study by Adnan et al. (2012) was replicated in the South African context, utilizing their (adjusted) questionnaire survey. After review, Adnan et al.’s (2012) data analysis methods were altered and, in addition, three key-informant interviews were conducted to discuss the results of the survey and to try and gain further insight into the findings. Findings – The three categories that were considered of highest importance were Cost/Financial Considerations, Services and Management. Factors that scored the highest overall were Security & Access Control, Car Parking Provisioning & Accessibility, Electricity Systems & Provisioning and Rental Rate. The categories On-site Amenities, Space Functionality & Atmosphere and Location were considered of least importance. Research Limitations/Implications – The study was confined to property-specific factors and limited to tenants in P-grade, A-grade and B-grade office buildings in the decentralized office nodes of Johannesburg. It also took place during a specific stage of the South African economic cycle. Further research is required to determine the impact of office grade, firm type, firm size and economic climate on office occupation decisions. Originality/Value – No research on this topic exists within the South Africa context and this study contributes to the limited research, internationally, on real estate within the consumer behaviour paradigm. / MT2017

在台灣經濟發展的過程中，政府自民國49年依據獎勵投資條例投入開發基隆六堵工業區以來，隨著不同時空的經濟發展背景及產業生產環境需求變遷，陸續開發設置功能、目的及時代任務相異的工業區，滿足產業或廠商對工業用地的使用需求。長期以來政府採取直接設置工業區管理單位介入工業區管理的政策模式，擔負起維護管理工業區公共設施（備）設施及生產所需公共服務之供給者角色。90年代隨著法令逐步放寬，各類型工業區管理制度代表著政府、市場力量不同程度介入；從財產權觀點，各管理制度對於廠商共有的集體資產在產權配置上亦有所差異，且與需求者在消費過程的滿意程度具有關聯性。然而，從廠商需求者的角度分析，對於工業區管理的滿意度是否因管理制度差異，亦或集體資產在產權配置的不同而有所關聯。 本研究從廠商角度，藉由新竹科學工業園區、新竹工業區、南港軟體工業園區、以及宏碁智慧園區工業區為研究案例之實證調查結果，分析發現工業區廠商對管理費（維護費）收費計價方式、收支運用資訊公開程度、管理事務決策、管理單位瞭解公共服務需求程度等產權配置狀態認知與各項工業區管理滿意度，都存有顯著正向關聯；在制定管理規章的需求程度的配置狀態認知上，則對公共服務、整體管理等兩項滿意度，亦存有顯著正向關聯性；但各研究案例工業區管理制度差異，並未完展現在廠商對管理滿意度的影響，廠商可以感受到的是對管理費（維護費）收費計價方式合理性、收支運用公開程度滿意度。故本研究就前述實證結果，針對各研究案例制度運作及未來工業區管理制度等，提出相關建議意見，作為政府制定管理相關法令制度及後續研究的參考。 / Since 1960, in order to satisfy the industries and entrepreneur’s need, the industrial estates, with different purpose, mission, and function, are continually developed by the government during the processes of the economic development in Taiwan. At this period, the estates are all managed directly by the administrative agencies established by the government. However, during the 90s, the regulations have been loosened, and the several different types of management system have been formed as such result. For the management system, with reference to Property Right, the different allocation of the Collective Property Rights and the degree of satisfaction with the management are closely related. Hence, this study is aimed to investigate, from an entrepreneur’s point of view, whether the degree of satisfaction on the management of industrial estate will be differed, in relation to different type of management system, or, the different allocation of the Collective Property Rights. Thus, this study is focused on the research and investigation of 4 typical industrial estates, Hsinchu Science Park, Hsinchu Industrial Park, Nankang Software Park, and Acer Aspire Park, of which each operates under different type of management system. After detailed analysis, it is discovered and proved that the existence of positive relationship between the different allocation of Collective Property Rights and the degree of satisfaction on the management of industrial estate. On the other hand, there is no obvious effect observed on the degree of satisfaction with different type of management system, however, the positive relationships are also found with calculation and collection of the management fee (maintenance fee) and the openness of utilization of the same. In this study, therefore, according to the above mentioned findings, relevant recommendations for the future industrial estate operation and management system are provided, which will not only serve as a reference to the government to amend the related management regulations, but also for the follow-up study in depth.

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management