Thesis (M.Hous.M.)--University of Hong Kong, 1997. / Includes bibliographical references. Also available in print.

Thesis (M.Hous.M.)--University of Hong Kong, 1998. / "1997"--Cover. Includes bibliographical references (leaves 72-78). Also available in print.

Thesis (M.Hous.M.)--University of Hong Kong, 1998. / Includes bibliographical references (leaves 89-93). Also available in print.

Thesis (M.Hous.M.)--University of Hong Kong, 2002. / Includes bibliographical references. Also available in print.

Thesis (M.Hous.M.)--University of Hong Kong, 2004. / Also available in print.

Thesis (M.Hous.M)--University of Hong Kong, 2004. / Also available in print.

In view of the factors influencing and the steps in the design of a Website, building a successful Website will vary from business to business. This study investigates what is required from a small commercial and industrial property and services business to take their business online and create an effective Website. The environment of the property market reflected the role that government plays in the property industry and also the role of the private sector. Marketing in the real estate context indicated that if real estate agents have access to the right type of information, not only can they add value to their own organizations, but they can also capitalize on the same information to create added value for their clients. The elements of the marketing management process include four steps, namely to gather information, to set marketing goals and plan strategy, to organize and implement marketing strategy and to control the marketing activities. Marketing in the online environment showed that the Marketing Mix includes personalisation, privacy, customer services, community, site, security and sales promotion. The principles of online marketing revealed the important role of the customer and customer relationships. An investigation into the difference between e-commerce and online marketing made it clear that online marketing is one component of e-commerce. This study critically analysed the available literature in order to suggest a proposed framework of what should be included in the Website of a small commercial and industrial property and services business. In order to successfully research online marketing of commercial and industrial properties and services in a small business, a basic but thorough understanding of online marketing principles and Website content are important. In this study a qualitative research approach was followed where secondary sources were critically evaluated to design the required framework. Thereafter three Websites of marketing of commercial and industrial properties and services were content analysed to see whether anything else should be added to the framework. This would assist in taking a small business in commercial and industrial properties and services online. The framework suggests that the Website homepage content should include:  Business overview/information Products/services What’s new Search Employment opportunities Interactive feedback Customer service/ assistance Index/directory  Financial facts Links to other sites Online business services/utilities  Guest book Frequently Asked Questions Messages from CEO A purposeful sample of three Websites was then content analysed so as to provide the information necessary to reach the objectives of the study. The following Websites were included in the content analysis: Broll, which operates as a national agency with international associations. The firm renders services (Estate Agency) and does not own property. Bruce McWilliams Industries Pty Ltd is operative in Port Elizabeth, Uitenhage and surrounds. It is a family business that owns property, which it develops and markets itself. Seeff is a national agency. It renders services (estate agency) and does not own property. Lastly, a narrative of a small commercial and industrial property and services business was created by means of document analysis of a specific business. The researcher was allowed to study the documents and diaries of the business in order to provide a narrative for this business. This narrative can be used as part of the envisaged Website for the business.

D.Phil. / The primary objective of this thesis is to follow a systems approach to improve property management in state departments and state-owned enterprises. The public sector, bureaucracy and state-owned enterprises (SOEs) globally and in South Africa (SA) are examined using a systems approach to provide the context for property management in state departments and SOEs. The effectiveness of property management in SA‟s National Department of Public Works and National Department of Public Enterprises are evaluated. Property management in rail transportation organisations globally and in SA receives focused attention. The SA state-owned company Transnet Limited, primarily a rail transportation enterprise, and Propnet, Transnet‟s property management unit, are examined in depth. Lessons learned, findings and recommendations are presented in a Management Matrix. The Management Matrix is incorporated in a State Property Management Transformation System, the implementation of which will improve property management in state departments and SOEs both globally and in SA.

Many of our most important and debated environmental problems of today have a tight relationship to the built environment. Examples are energy use, diffusion of chemical compounds through building materials and products and negative health impacts caused by emissions to indoor environments. Systematic work with such issues practiced in environmental management systems has become more and more common in companies, also in real estate companies. A series of studies have been exploring whether the application of environmental management systems also effectively ascertain reduced environmental impact. It has turned out that in many cases, this was not even possible to evaluate, since follow-up procedures often are insufficient. The purpose of this project was to study environmental management in real estate companies and to come up with ideas on how this practice could benefit from improved follow-up of environmental impact. In the first part of the project, nine real estate companies of different types were studied through deep interviews and document analysis. The companies were primarily chosen because they were considered to have an ambitious environmental management practice. And even though many of the companies also were very ambitious, the results indicate that it is difficult to draw conclusions concerning improvements in terms of reduced environmental impact. The formulation of targets and objectives with unclear relation to reduced environmental impact is an important reason. A result is that follow-up of improvements is pursued in diverse ways and this is mainly due to the difficulties of relating company activities to environmental impact. In the second part of the project a case study of a real estate unit (a housing unit with 900 apartments) was pursued. Large amounts of quantitative data on environmentally influencing flows were collected in order to explore the possibilities to account for the environmental impact of such a unit. Based on these data, a few environmental indicators with as clear relationship to environmental impact as possible were suggested and calculated, mainly through LCA-methodology. The amount of CO2-equivalents per year caused by the energy use and transports of the unit is one example of an indicator, which is expressing the unit’s contributions to the global problem of climate change. Both the flow’s extent and significance are then expressed in contrast to traditional measurements of energy use, like the amount of kWh/sqm and year. Indicators of this type may be used in order to develop environmental management in real estate companies, for example to formulate objectives and targets with a higher degree of relationship to environmental impact and to follow-up the efficiency of the environmental management system more clearly. For energy use, this is possible today. For other aspects in real estate management, indicators need to be developed further. Concerning availability of data from real estate for calculating environmental impact, structural difficulties to find data is a problem for some activities. However, routines for data collection are possible to develop. Clear, quantitative target formulations and benchmarking are examples of situations that support the introduction of routines for such data collection. / <p>QC 20100601</p>

Värdet av det svenska fastighetsbeståndet utgör två tredjedelar av den svenska nationalförmögenheten och det kommersiella fastighetsbeståndet kan värderas till cirka 3 200 miljarder kronor. En av de viktigaste yrkesrollerna för en fungerande kommersiell fastighetsmarknad är i sin tur fastighetsförvaltaren. Detta medförde att Aff – Forum för förvaltning och service under slutet av 2010 införde en auktorisation för fastighetsförvaltare.   Det huvudsakliga syftet med uppsatsen är att undersöka var auktorisationen befinner sig i dagsläget samt hur framtiden för auktorisationen ser ut och vilka åtgärder som Aff behöver göra. Vidare syftar uppsatsen till att undersöka efterfrågan och behovet av auktorisationen hos olika aktörer. Syftet är även att klargöra hur Affs auktorisation är uppbyggd samt att undersöka om utformningen är den bästa möjliga. För att undersöka detta har författarna intervjuat elva företag inom branschen samt Professor Stellan Lundström och doktorand Sigrid Katzler från KTH. De intervjuade företagen bedriver sin verksamhet inom olika typer av fastighetsslag. För att undersöka den långsiktiga efterfrågan och behovet av auktorisationen har flera generella drivkrafter som oftast finns vid införandet av en auktorisation studerats. Dessa kan till exempel bestå av att skapa en konkurrensfördel, höja kompetensen eller höja inträdesbarriärerna.   Den empiriska studien visade på att de intervjuade aktörernas insikt i auktorisationen var att beteckna som relativt dålig. Trots detta hade tre av de intervjuade företagen auktoriserade förvaltare inom bolaget. Behovet av en auktorisation rådde de delade meningar om. Tre företag ansåg att det inte fanns ett behov, ett flertal företag uttryckte att auktorisationen kunde medföra nytta i olika hänseenden. De senare gick dock inte så långt som att kalla det ett behov. Inget företag ansåg att behovet för en auktorisering var större inom något specifikt fastighetsslag. Däremot såg företagen en skillnad i vilken konkurrensfördel auktorisationen skulle innebära för ägande bolag och konsultbolag. Konkurrensfördelen att kunna marknadsföra auktorisationen mot kund ansågs vara betydligt större för konsultbolagen. De flesta av de intervjuade företagen ansåg att auktorisationen kan fungera som ett verktyg för kompetensutveckling. Auktorisationen sågs även som ett medel för att skapa en enhetlig definition av fastighetsförvaltare. Slutligen tyckte alla företag samt Katzler och Lundström att utformningen var relevant, dock framhävde vissa att den skulle kunna delas upp i fler steg.   Slutsatsen från studien är att kännedomen är så låg att Aff har ett direkt behov av att marknadsföra organisationen samt auktorisationen. Detta skulle också bidra till att Aff uppfattas som mer legitima. Utifrån studien ter det sig som att de ägande bolagens kunder, till skillnad från konsultbolagens, inte kommer efterfråga en auktorisation. Det krävs dock fortsatt forskning för att bekräfta detta. / The Swedish property stock constitutes two-thirds of the Swedish national wealth and the value of the commercial real estate stock can be estimated to 3 200 billion SEK. One of the most important professions to maintain an efficient commercial real estate market is the real estate manager. This caused Aff – “Forum för förvaltning och service” to introduce a professional certification for real estate managers by the end of 2010.   The main purpose of this thesis is to analyse where the certification is on the market and how the future will look for the certification. Furthermore, the purpose is to establish the demand and need among different market actors. The purpose of the thesis is also to clarify the structure of the certification and examine the current format. To analyse this, the authors have conducted interviews with eleven companies operating in the real estate market. Professor Stellan Lundström and doctoral student Sigrid Katzler from KTH have also participated in interviews. Several different drivers have been studied in order to analyse the long-term demand and need for a professional certification for real estate managers. These drivers can for example be to create a competitive advantage, raise the competence level or to raise the entry barriers for the profession.   The empirical study revealed that the interviewed companies had little knowledge of the certification. Although the knowledge in general was modest, there were three of the interviewed companies that had certified real estate managers. There were different opinions concerning the need for a certification. Three of the companies explicitly claimed that they did not see any need, several of the companies expressed that the certification could bring advantages. The companies expressed a difference in the competitive advantage the certification could bring for companies that own real estate and for service firms. The competitive advantage to market the certification towards the customer was believed to be much greater for the service firms. Most of the companies thought that the certification could be used as a mean to increase competencies for the real estate managers. The certification was also thought of as a mean to create a unanimous definition of the real estate manager. Finally, all of the companies as well as Katzler and Lundström considered the disposition to be relevant although some of them expressed that it could be divided into different levels.   The conclusion is that the general knowledge is rather modest and that Aff have an urgent need to market the organisation and the certification. This would also contribute to Aff’s legitimacy. The study indicates that the customers of the companies that own real estate are not going to demand a certification as much as those of the service firms. However, further study is needed to confirm this.