Purpose – The authors want to give an actual overview of the CREM in Sweden and investigate how certain issues, such as business alignment and strategy of CREM are handled in Sweden.Importance – Scant published research in the academic field of corporate real estate management is covering the Swedish market, hence this paper tries to close this gap. Design/methodology/approach – The paper examines current literature on the topic of CREM and analyses market data gained by a survey and interviews to illustrate the status of CREM in Sweden to dayLimitation – The participation rate in the survey prevents the authors from drawing conclusions significant for the whole market, a wider ranged survey including unlisted companies would certainly help enhancing this research and identify more patterns in the marketKeywords – Corporate Real Estate Management, strategy, business alignment, performance, benchmarking, flexibility, outsourcing, Sweden

The change in property management during a crisis - Covid19. Crisis management and commercial property management are two phenomena that are well documented in each field, but there is a lack of research regarding what crisis management looks like in the real estate industry. This essay intends to combine these and describe how the management of commercial properties handles crises and how they need to change their management work. The purpose of this thesis is thus to describe how the property management of commercial properties has changed during a crisis with Covid-19 as a starting point. The study intends to account for the basics of how commercial property management has been affected and what measures the property managers have had to take. Based on the problems underlying the study, a qualitative research method was applied. During the collection of data, a number of interviews were conducted with respondents who worked with management of commercial properties. A total of seven interviews were conducted which were transcribed, coded and interpreted. The essay also contains a method chapter where we describe in detail how the study was conducted and how we took into account the respondents participating in the study. After the method chapter, we have a chapter where we set the conditions that are specific to the Covid-19 pandemic. The results of the survey show that managers who work in commercial management have needed to take measures to ensure the safety of both themselves, employees and their tenants. How prepared they have been for a similar crisis has varied and so have the measures implemented. The results also show how customer contact has changed and how the finances have been affected by the measures they have had to implement. After the results were presented, an analysis was performed where the results are linked to previous literature. Then a conclusion is presented where we summarize the main points of the results and it also describes the study's contribution to the field of research. Finally, opportunities for future research are presented. / Krishantering och kommersiell fastighetsförvaltning är två fenomen som på varsitt håll är väldokumenterade men det finns brist på forskning gällande hur krishanteringen ser ut inom fastighetsbranschen. Denna uppsats avser därmed att kombinera dessa och beskriva hur förvaltningen av kommersiella fastigheter hanterar kriser och hur de behöver ändra sitt förvaltningsarbete. Syftet med detta examensarbete är därmed att beskriva hur fastighetsförvaltningen av kommersiella fastigheter har ändrats under en kris med Covid-19 som utgångspunkt. Studien avser att redogöra grunderna för på vilka sätt kommersiell fastighetsförvaltning påverkats och vilka åtgärder som fastighetsförvaltarna har blivit tvungna att vidta. Utifrån den problematik somligger till grund för studien tillämpades en kvalitativ forskningsmetod. Vid insamlingen av data genomfördes flera intervjuer med respondenter som arbetarinom förvaltningsområdet med kommersiella fastigheter. Totalt genomfördes sju intervjuer som transkriberades, kodades och tolkades.  Uppsatsen innehåller också ett metodkapitel där vi ingående beskriver hur studien har genomförts och hur vi tagit hänsyn till medverkande respondenter i studien. Efter metodkapitlet finns ett kapitel där vi presenterar förutsättningarna som är specifika för Covid-19 pandemin. Undersökningens resultat visar att förvaltare som jobbar inom kommersiell förvaltning har behövt vidta åtgärder för att säkerställa säkerheten för både sig själva, medarbetare och för sina hyresgäster. Hur förberedd de varit inför en liknande kris har varierat och det har även åtgärderna gjort. Resultatet visar även hur kundkontakten ändrats och hur ekonomin i företagen påverkas av åtgärderna de varit tvungna att ta. Efter att resultatet presenterats genomfördes en analys där resultatet sammankopplas med tidigare litteratur. Därefter presenteras en slutsats där vi sammanfattar resultatets huvudpunkter och det redogörs även för studiens bidrag till forskningen. Sist presenteras möjligheter till framtida forskning.

Fastighetsförvaltning var tidigare ett tekniskt område där arbetet utgick från fastigheterna.Detta är något som inte det närmsta passar in på dagens fastighetsförvaltning, som utgår från flera intressenter och parametrar. Förvaltningen utgörs idag av flera tjänster som fungerar som ett helhetserbjudande för hyresgästerna. Hyresgästerna kan därför idag räknas som konsumenter till funktioner och tjänster kopplade till fastigheten. Detta har inneburit att fastighetsförvaltning i allt större utsträckning utgår ifrån kundens behov och förväntningaroch att möta dessa är en förutsättning för att lyckas. Dessa funktioner och tjänster som fastighetsbolagen erbjuder för sina hyresgäster består av aktiviteter som utförs i förhoppning om att kunna öka kundnöjdheten. Det görs genom att ett mervärde skapas då förvaltningen möter hyresgästens behov och överträffar deras förväntningar. Det råder däremot en osäkerhet vilka aktiviteter som utförs i syfte att höja kundnöjdheten, vilket denna studie syftar till att undersöka. Utifrån detta har en kvalitativ metod valts bestående av litteraturstudier och empirisk tmaterial insamlat från årsredovisningar. Resultaten visar att aktiviteter som kundservice, kundkommunikation, kundundersökningar och arbete mot att skapa engagerade medarbetare kopplas direkt till kundnöjdhet och genomförs av alla bolagen. Vidare visar resultaten att kundnöjdhetsarbetet skiljer sig något mellan bostadsbolag och kommersiella bolag, där vissa aktiviteter anses viktigare än andra. Studien bidrar genom detta till att kartlägga vilka aktiviteter som ses som kundnöjdhetsarbete av olika typer av fastighetsbolagen.Avslutningsvis så anser vi att det skulle varit intressant att vidareutveckla studien genom att kolla på ett mer varierat urval av fastighetsbolag för att hitta större skillnader i deras kundnöjdhetsarbete. / Property Management was previously a technical area where the work was based around the properties. This is something that is not very accurate for today´s property management,which consists of interests of several stakeholders. Today the management consists of several services that serve as a comprehensive offer for the tenants. The tenants can therefore be observed as consumers for functions and services linked to the property. This has led to that property management is increasingly based on the customer's needs and expectations and to fulfill those is a prerequisite for success. These services that the real estate companies offer to their tenants consist of activities that are carried out in the hope of being able to increase customer satisfaction. This is done by creating value when the management meets the tenant's needs and exceeds their expectations.On the other hand, there is an uncertainty to which activities are carried out with the aim of increasing customer satisfaction, this is therefore the aim of the study. Based on this a qualitative method has been chosen consisting of literature studies and empirical material collected from annual reports. The results show that activities such as customer service, customer communication, customer surveys and a work towards creating engaged employees are directly linked to customer satisfaction and are carried out by al lcompanies. Furthermore the results show that customer satisfaction work differs somewhat between housing companies and commercial real estate companies, where some activities are considered more important than others by the different companies. The study helps to identify which activities are seen as customer satisfaction work of different real estate companies.Finally, we believe it would have been interesting to further develop the study by looking at amore varied selection of real estate companies to find greater differences in their customer satisfaction work.

The purpose of this study was to determine the factors which influence the off-campus rental housing choices of students attending Virginia Polytechnic Institute and State University. An interview schedule was developed and administered by telephone to a random sample of 204 Virginia Tech students who were renting off-campus housing in Blacksburg, Virginia. The data were examined by analysis of means, frequencies, correlations, and t-tests. The findings revealed significant differences (p<.01) between students who lived in traditional rental apartments and students who lived in student condominiums in preferences for amenities, lease options, and maintenance. No difference in satisfaction levels was found to exist between the groups. All students in the sample showed preferences for a large number of amenities, most of which were provided by the Blacksburg rental market. Cost was identified as the greatest influence on housing choice for the entire sample, while noise and inadequate parking were the major dissatisfactions. / Master of Science / incomplete_metadata

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

Thesis is submitted in partial fulfilment for the degree of Master of Science in Building (Property Development and Management), to the Faculty of Engineering and the Built Environment, School of Architecture and Planning at the University of the Witwatersrand, Johannesburg, 2017 / The purpose of this study is to fill specific gaps in the existing body of knowledge of South African corporate real estate management by investigating the determinants influencing the lease versus buy decision; the methods and financing sources of corporate real estate acquisition; and the criteria used in deciding on the financing technique for corporate real estate acquisition. The research followed a similar methodology to that of Redman and Tanner (1991) in their study “The Financing of Corporate Real Estate: A Survey”. However, it specifically focused on the South African corporate real estate environment. The data collection instrument was an online survey and the survey produced quantitative descriptions of certain aspects of the population. The population for the research was corporate real estate decision makers of leading South African companies. The data captured was presented through the aid of tables, charts and graphs. The data was further analysed through cross tabulations and hypothesis testing using the Chi Squared test of independence to determine significance of results. South African firms use some form of leasing (mainly long term leasing) in acquiring their corporate real estate. However, ownership is also a common form of real estate acquisition through the use of mortgages secured by the acquired property, mortgage backed securities and sale of unsecured bonds. The decision criteria for acquisition includes both financial and non-financial determinants. Financial analysis is also an important factor in analysing the lease versus buy decision. This is mainly done by comparing the undiscounted cash flow of leasing versus buying. Where a discounting approach of evaluation is used, the most favoured discount rates include the weighted average cost of capital and rate of return on new investments. Mostly outscored professional services are used when making the lease versus buy decision. The benefit of this study was to understand the factors influencing the corporate real estate decision making process and to provide a corporate real estate decision makers with a decisional framework when determining the form or real estate tenure. Future studies should attempt to secure better response rate to allow for robustness of results and other methodologies of analysis. / XL2018

O avanço da economia brasileira e o amadurecimento dos mercados induzem a crescente competitividade nos diferentes setores. Com isso, as corporações buscam por maneiras de investir com maior produtividade de modo a direcionar recursos nas suas atividades fins para desenvolvimento e expansão do negocio principal. Os ativos imobiliários são um dos recursos mais onerosos para muitas empresas, que ainda imobilizam recursos nesses ativos de longo prazo de maturação. É incipiente a percepção das empresas brasileiras em relação às perdas de oportunidade de ganho com os investimentos que são internados nas suas bases instaladas. Nesse contexto, a tese trata da configuração de um método para analise da oportunidade de imobilização e desmobilização em imóveis corporativos sob a ótica das corporações usuárias, por meio da identificação de critérios qualitativos e quantitativos (econômico-financeiros) relevantes a analise, considerando (i) os mecanismos diretos e indiretos atualmente empregados no Brasil, (ii) a sustentação legal, (iii) as praticas tributarias e contábeis, e (iv) as praticas prevalentes de mercado. Os critérios de decisão do método são priorizados pelos administradores das corporações com auxilio de uma ferramenta para analise hierárquica de decisão (Analytic Hierarchy Process - AHP), que indica a alternativa mais adequada entre as opções de imobilização ou não no real estate para cada situação. O método desenvolvido nesta tese pode ser uma importante ferramenta de apoio para as diretrizes de governança corporativa no que tange as decisões em relação ao portfolio de real estate das corporações, podendo ser utilizado por empresas com atuação nos diferentes setores da economia, tais como: manufatura, serviços, varejo, entre outros, inclusive no setor publico. / The development of the Brazilian economy and the maturity of the markets have prompted growing competition within different sectors. In this context corporations tend to find ways to invest more productively by focusing on their main activities in an effort to enhance their core business. Real estate assets are generally one of the companies\' greatest expenses; even so, companies still invest in these long-term maturity assets. It is still incipient the perception of Brazilian companies as regards the opportunity costs incurred by them as a result of investing in real estate assets. In view of the foregoing, the thesis sets forth an analysis method to guide the decision whether to invest or not in real estate assets from the perspective of corporate users. The analysis is based on qualitative and quantitative attributes by taking in account (i) both direct and indirect procedures currently used in Brazil, (ii) the legal framework, (iii) the tax and accounting practices, and (iv) the prevalent market practices. The method\'s decision criteria are prioritized by the corporations` officers through the AHP tool (Analytic Hierarchy Process), which indicates the most appropriate decision in each situation. The method herein developed may work as an important corporate governance guideline in the extent real estate portfolio decisions are taken by corporations, and it can be used by companies of different sectors, such as manufacturing, service, retail, among others, including the public sector.

Nesta tese, examina-se como se dá a gestão do acesso ao conhecimento externo em duas administradoras de carteira de investimentos imobiliários: a gerência de investimentos imobiliários de um fundo de pensão (a Fundação CESP) e a divisão de locação e administração de imóveis de um grupo imobiliário (o grupo Lello). A base de conhecimentos externos dessas unidades é dispersa e privada, características típicas do mercado imobiliário que dificultam o acesso ao conhecimento externo e, por conseguinte, a sua gestão. Para apoiar o estudo, foi realizada uma revisão bibliográfica nos campos teóricos da gestão do conhecimento, da gestão de carteira de investimentos imobiliários e das competências organizacionais e individuais. O método de pesquisa utilizado foi o estudo de casos. As unidades estudadas foram escolhidas intencionalmente, levando-se em conta seus formatos de negócio distintos, que permitiram ampliar o conhecimento sobre administradoras de carteira imobiliária. Os dados primários foram coletados através de entrevistas semi-estruturadas, cujos roteiros foram testados previamente em duas outras empresas imobiliárias. Baseado na revisão bibliográfica, foi elaborado um modelo conceitual e gráfico da gestão do conhecimento com foco no acesso ao conhecimento externo. Um dos processos incluídos no modelo foi o armazenamento externo de conhecimentos. Sem menção explícita na literatura pesquisada, tal processo foi observado nos casos estudados. Os \"armazéns\" externos caracterizados nos casos - importantes fontes de conhecimentos atuais ou potenciais - são as redes de contatos devidamente mapeadas, as parcerias estáveis e as comunidades de prática que extrapolam as fronteiras organizacionais. Em ambas as unidades, os conhecimentos críticos do negócio não são identificados explicitamente, fazendo com que parte desses conhecimentos acabem sendo gerenciados mais precariamente. A pesquisa mostrou que os relacionamentos informais - por exemplo, no caso da Gerência Imobiliária da Fundação CESP, com lojistas de shopping centers nos quais a fundação é cotista ou, no caso da divisão de locação e administração da Lello, com gestores imobiliários do mercado - são canais privilegiados de acesso ao conhecimento externo. Foram identificadas, nos casos estudados, boas práticas individuais e organizacionais associadas à manutenção e desenvolvimento desses canais. As principais conclusões da pesquisa são: (i) a gestão do acesso ao conhecimento externo nos casos estudados está associada de modo principal aos canais informais; (ii) há uma oportunidade de aumentar a qualidade e quantidade dos conhecimentos adquiridos através desses canais - \"potencializá-los\" - pela adoção de práticas estruturadas de gestão, em particular o mapeamento dos contatos relevantes da unidade, com a identificação dos conhecimentos críticos e suas fontes; (iii) a idéia de \"armazenamento externo de conhecimentos\" se ajusta aos casos estudados. / In this thesis we examine how management of external knowledge access takes place in two real estate portfolio management units: one pension fund\'s department of real estate investment (CESP Foundation), and the leasing and management division of a real estate group (Lello group). These units\' external knowledge base is private and dispersed, a typical characteristic of the real estate market that makes access to external knowledge, and, therefore, its management, harder. To support our study, we produced a literature review of the fields of knowledge management, real estate portfolio management, and both individual and organizational competences. Our method of choice was the case study. Researched units were intentionally chosen according to their different business formats, thus allowing a broadening of our knowledge about real estate portfolio management units. Primary data were collected through semi-structured interviews, with a script that was previously tested in two real estate firms. Based on our literature review, we developed a graphic and conceptual model of knowledge management, focus on the access to external knowledge. One of the processes included in this model was the external storing of knowledge. While never explicitly mentioned in the reviewed literature, this process was observed in the researched cases. The indentified external \"storehouses\" - important sources of present or potential knowledge - are the carefully mapped contact networks, the stable partnerships and the communities of practice that run across organizational frontiers. In both units, business-critical knowledge is not explicitly identified, leading to a part of this knowledge being managed in a more precarious manner. Our research shows that informal relationships - for instance, in the case of Foundation CESP\'s real estate management department, relationships with shop owners in shopping malls in which the Foundation is a shareholder, or, in the case of the leasing and management division of Lello, with real estate managers in the market - are crucial channels for external knowledge. In both cases, good individual and organizational practices related to the retaining and development of such channels were identified. Our research\'s main conclusions are: (i) management of external knowledge access in the analyzed cases is associated mainly to informal channels; (ii) it should be possible to increase both the quantity and the quality of knowledge obtained through these channels - enhance them - by adopting structured management practices, particularly the mapping of contacts relevant to the unit, the identification of critical knowledge and its sources; (iii) the idea of external storing of knowledge applies to the cases in question.