Thesis (MBA)--Stellenbosch University, 1999. / ENGLISH ABSTRACT: A mini-study project presented on the use of Microsoft Excel 2000 in the field of simulation. The mini-study project covers the principles of queuing and it’s outputs. The simulation model will test various scenario’s of queuing theory. Inputs can be changed to suit the users requirements. Results may be analysed to determine an optimal queuing environment. / AFRIKAANSE OPSOMMING: Hierdie mini-werkstuk illustreer die gebruik van Excel 2000 in die veld van simulasie. Die beginsels van toustaan modelle word gedek, asook die tipiese resultate. Die simulasiemodel modelleer en toets verskillende toustaan scenarios. Toevoere kan verander word na gelang van die gebruiker se keuse. Die resultate kan ontleed word om die optimale toustaan omgewing te bepaal.