The thesis discusses the importance of loyal customers, and loyalty system as a tool for building loyalty. It defines loyalty and customer satisfaction, it deals with the issue of customer retention. It describes the history and types of loyalty programs, important factors for deciding on their implementation and problems associated with them. The practical part is concerned with the clothing market, Orsay company and its Orsay Club loyalty systeme. The work also includes a survey of the loyalty programs on the market with clothes, with a focus on Orsay and Orsay club.

Questa tesi esplora il problema della contraffazione degli accessori moda di lusso allo scopo di capire le opportunità criminali che derivano dalle vulnerabilità del settore. Viene fornita prima una panoramica della contraffazione nel settore moda al fine di descrivere le caratteristiche principali del mercato illegale. Allo scopo di approfondire la conoscenza del fenomeno e delle opportunità criminali create dal mercato legale, viene quindi analizzata la struttura e il funzionamento del settore applicando la metodologia sviluppata dal centro di ricerca IRCP, la Methodology for and Assessment of the Vulnerability of Markets. Le domande principali a cui questa tesi vuole rispondere sono: - Quanto è vulnerabile il mercato italiano degli accessori moda di lusso alla contraffazione? - A quali fattori è imputabile la vulnerabilità alla contraffazione delle imprese italiane del settore moda? / This thesis is concerned with the problem of counterfeiting of leather luxury fashion goods and it is aimed at understanding the opportunities to crime produced by the vulnerabilities of this sector. First, it provides an overview of fashion counterfeiting trying to describe what the main features of the illegal market are. Then, in order to acquire a deeper knowledge of the phenomenon and of the opportunities arising in the legal market for the carrying out of illegal activities it analyses the structure and functioning of the sector in order to identify its vulnerabilities to this crime by applying the methodology for licit market scanning developed by the IRCP, the Methodology for and Assessment of the Vulnerability of Markets. The main questions this thesis wants to answer are: - To what extent are Italian luxury fashion companies vulnerable to counterfeit products? - To what factors can be ascribed to the vulnerability to counterfeiting of Italian legitimate fashion companies?

Modemarknaden idag är både global och komplex med många uppfattningar om var värdet iprodukten ligger. Produkten och företagets image är kraftfulla medel för att differentiera sigpå marknaden. Då ett företag väljer att expandera till en ny marknad är det generellt ett sätt attskapa nya marknadsmöjligheter och för att öka sin försäljning. Innan etablering på nymarknad är det viktig att identifiera sin målgrupp. På den konkurrenskraftiga internationellamarknaden ligger makten inte längre hos leverantören, utan hos kunden.Distributionskanalvalet spelar en stor roll i avseende att nå företagets tänkta målgrupp. I denrådande konjunkturen besitter detaljister begränsade medel att spendera på oetableradevarumärken. Många detaljister behöver även begränsa antalet varumärken i sina butiker.I uppsatsen har vi valt att behandla den ungerska PR-byrån OurStyles designers och deraschans att ta sig in på Göteborgs modemarknad. Uppsatsen är skapad ur ett hermeneutisktförhållningssätt då det ger oss chansen att fritt tolka det studerade fenomenet. Vi har samlat inempiri genom vår fältstudie i Budapest, där vi gjort ett antal kvalitativa intervjuer medOurStyles designers, samt genom de detaljister vi varit i kontakt med i Göteborg. Iteorikapitlet beskriver vi den textila värdekedjan, globalisering, modebranschen, strategier föratt etablera sig på en ny marknad samt konsumentbeteende. Teorin och empirin är insamladför att kunna svara på problemformuleringen i uppsatsen.Genom att granska OurStyles designers och hur de arbetar har vi tagit fram tänkbaradetaljister på Göteborgs modescen. Uppsatsprocessen har gått ut på att se till vilka möjligheterde har att etablera sig på den göteborgska marknaden. Generellt är slutsatsen vi kommit framtill att det i dagsläget inte finns plats för OurStyles designers på Göteborgs modemarknad.Slutsatserna är grundade på den analys vi utfört genom att sammanställa teori med empiri.The fashion market of today is global and complex and there are many opinions about thevalue of the product and where it actually is to be found. The product itself and the image ofthe company are powerful tools to differentiate oneself on the market. When a companychooses to expand to a new market it is generally a way of creating new marketingopportunities and increasing its sale. Before establishing on a new market it is important toidentify your target group. In the competitive international market the power is no longer withthe supplier, but with the client. The choice of distribution channel is of big importance inrespect of reaching the company’s intended target group. In the current state of the market theretailers have limited means to spend on unestablished brands. Many suppliers also need tolimit the number of brands in their shops.In the essay we have chosen to focus on the Hungarian PR company OurStyle’s designers andtheir chance of getting into the fashion market of Gothenburg. The essay is written from ahermeneutical perspective since it gives us the opportunity to freely interpret the phenomenain question. We have collected empiric data through our field study in Budapest where we dida number of qualitative interviews with OurStyle’s designers, as well as qualitative interviewswith the suppliers that we have been in contact with in Gothenburg. In the theory chapter ofthe essay we describe the value chain of textile, globalisation, the fashion industry, strategiesto establish oneself on a new market and consumer behaviour. To be able to answer theproblem formulation we will use both theory and empiric data.By studying OurStyle’s designers and how they work we have compiled possible suppliers forthem on the fashion market of Gothenburg. The idea of the essay process has been to see whatopportunities OurStyle have to establish themselves on the market/scene of Gothenburg. Theconclusion in our essay is to a large extent that in the present situation there is no room forOurStyle’s designers on the fashion market of Gothenburg. The conclusion is based on theanalysis we have done, putting together theory and empiric data. / Program: Textilekonomutbildningen