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Integriertes Personal-Controlling im Krankenhaus : neue Instrumente für die Prozess- und Ressourcensteuerung /Offermanns, Guido. January 2005 (has links)
Zugl.: Bielefeld, Universiẗat, Diss.
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Vergleichende Analyse von Kriterien und Modellen der Qualitätssicherung und -entwicklung Erarbeitung eines modellunabhängigen Qualitätsrahmens für die Selbstevaluation beruflicher Weiterbildungseinrichtungen /Guellali, Mohamed Chokri. January 1900 (has links) (PDF)
Dresden, Techn. Universiẗat, Diss., 2004.
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Quality of services at community correction facilitiesTofowomo, Funmi Stella 01 January 1996 (has links)
An effort to investigate the quality of services at community correction facilities from the perspective of both inmates and staff led to the proposition of four hypotheses. These hypotheses were formulated to show the relationship between key independent variables, such a facility type, time at facility, age, ethnicity, educational level, and dependent (outcome) variables, which included inmate's and staff's views of privacy, safety, rules and regulations, and crowding at these respective facilities.
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Ein vernetztes Massnahmenmodell zur Einfuhrung von Umfassendem Qualitatsmanagement /Kampschulte, Thomas. January 1900 (has links)
Thesis--Universitat Bochum, 1999.
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Einführung von EFQM in der öffentlichen Verwaltung - Chancen, Herausforderungen, LösungsansätzeSuter, Simone. January 2005 (has links) (PDF)
Bachelor-Arbeit Univ. St. Gallen, 2005.
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Reflexion der Praxis - Praxis wissenschaftlicher Reflexion : Methoden der Selbstevaluation zur Qualitätssicherung nach dem EFQM-Modell: Peer-Review, Schülerzufriedenheit und Lehrerforschung im Fach Gesundheitswissenschaften am Bielefelder Oberstufen-Kolleg /Günther-Boemke, Gerlinde. January 2006 (has links)
Universiẗat, Diss., 2003--Bielefeld.
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Engineering Quality Feelings : Applications in products, service environments and work systemsAyas, Ebru January 2011 (has links)
Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. The quality feelings concept includes dimensions of product quality, especially functionality, ergonomics and aesthetics. The first objective of this thesis is to identify, prioritize and synthesize quality feelings into product attributes in product development applications. The second objective is to explore, test and propose methodological approaches for designing quality feelings into products. Several methods from psychology, ergonomics, statistics and probabilistic methods and heuristics were applied to achieve the objectives. From a methodological viewpoint, Likert scales, free elicitation technique and Just About Right scales were applied for data collection. Multiple Regression, Factor Analysis, Correspondence Analysis, Genetic algorithms, Partial Least Squares (PLS) and Rough Sets (RS) were applied for data analyses. For ergonomic product evaluations, direct observations, 3D workload simulations, time and frequency analyses were conducted. Five product applications are included in this thesis: operator driver cabin design of reach trucks, steering wheel design trigger switch design in right-angled nutrunners, bed-making systemsproducts and waiting room environments. Heuristic methods were found effective when there is a high number of product attributes that interact to provide quality feelings. RS results are consistent with PLS attribute predictions. When the number of product attributes is large in comparison to the number of observations, PLS extracts informative results for quality feelings. The RS method is effective in identifying interactions among design attributes. Quality feelings are associated with both tangible (tactile characteristics) and intangible (quick and easy to use) product characteristics. Words such as safety, functionality, ergonomics, comfort, reliability, supportiveness, usability, feedback, pleasantness, attractiveness, durability and distinctiveness describe quality feelings from tangible products and services. Based on product type, the quality dimensions represented by these words possess different interactions and dependencies. In work environments, products act as prostheses between workers for social interaction, which need to be considered as important quality feelings dimensions. / QC 20111017
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TQM und organisationales Lernen im Krankenhaus : Untersuchung d. Eignung d. EFQM-Modells für Excellence zur Anwendung im (psychiatrischen) Krankenhaus u. zur Förderung d. organisationalen Lernens /Brunner, Corinna Bianca. January 2002 (has links)
Konstanz, Universiẗat, Dipl.-Arb., 2002.
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Summative Evaluation eines Mitarbeiterfragebogens als formativer Ansatz zur Optimierung von MitarbeiterbefragungenTrefz, Anke. January 2005 (has links)
Konstanz, Univ., Diplomarb., 2004.
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Kvalita v sociálních službách a její kontrola / The Quality in social services and its controlŠišperová, Veronika January 2008 (has links)
The new law about social services, that is effective since 1st January 2007, brought series of changes into the Czech social services system. These changes should contribute to modernizing and improving the quality of provided social services. Improving of the quality happens via implementing standards for quality in social services, that are sets of measurable and verifiable criteria. Verification of completing standards runs at the place where social services are provided and it is called quality inspection. Graduation theses analyses three runs of testing inspections, that proceeded in 2002, 2004 -- 2005, 2006 -- 2007 in the Czech Republic. Analysis evaluates the best and the worst completed standards, regional location of providers, where there the inspections were performed, and general fruitfulness of providers of social services at inspection. There are mentioned recommendations, which came out of the inspection analysis.
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