The purpose of this research was to examine frame-of-reference (FOR) training retention in an assessment center (AC) rater training context. In this study, we extended Gorman and Rentsch’s (2009) research showing FOR training effects on performance schemas by examining the effects immediately after training and again after a two-week nonuse period. We examined the retention effects of FOR training on performance ratings and on performance schema accuracy. The results indicated that the FOR training condition, compared to a control condition, yielded performance ratings and performance schemas more similar to expert ratings and to an expert schema, respectively. FOR training also had positive effects on ratings and performance schema accuracy assessed two weeks after training. These results support and extend the theory of FOR training, which posits that the instructed theory of performance replaces the preexisting rater schemas (Lievens, 2001), and they contribute to the research on FOR training within AC contexts.

Doctor of Philosophy / Department of Psychology / Patrick A. Knight / A commonly accepted practice in employment selection is to collect biographical information in the form of resumes. Surprisingly, little research is conducted in this area to learn how reviewers evaluate relevant biographical information and considerable less research is devoted to exploring possible methods on how to improve this evaluation process. Current research explored one possible training method that may later show great utility in improving accuracy and consistency in ratings for a number of work-related constructs. Frame-of-reference training, which is primarily utilized in the field of performance appraisal, was hypothesized to be a beneficial training technique in an effort to improve accuracy. Frame-of-reference (FOR) training attempts to create a common frame of reference among raters when assessing rates' behaviors. Through a process of practice and feedback, FOR training tunes raters to common notions of what good or poor would be on a particular dimension. The result is often more accurate ratings with less variation between raters. Personality (conscientiousness, extraversion, and agreeableness only), general cognitive ability, and organizational citizenship behaviors were the constructs of interest. The analysis provided initial support for most of the hypotheses which suggested that frame-of-reference training would create more accurate and reliable estimates of applicant's personality, cognitive ability, and even organizational citizenship behaviors. In addition to influencing participants' estimates of applicant's scores on a number of workplace constructs, it was also found that participants were influenced as a function of type of training on their willingness to interview and overall impressions of the applicants. Limitations and suggestions for future research are also discussed.

In light of all the criticisms of performance appraisal/management, this symposium presents 4 new studies that begin to reveal when performance ratings are most valuable and where research on the effectiveness of performance management needs to go in order to best inform practice.