This study utilize the goal-driven methodology, from Wu et al (2006), to derive high-level strategies concerning the value activities and potential competitive advantages, and thereby determine the requirement specification of core e-services for a B2C Website development. A real word case of B2C Website application development from H Company firm is use to illustrate its concept, elicitation process and applicability. The results indicate that this approach not only provides e-business managers a framework to help them develop differentiated EC strategies and gain the competitive advantages, but also assists system designers to effectively translate the core e-services into critical system requirements.

The definition of metrics capable of reporting on quality issues is a difficult task in the health care sector. This thesis proposes a goal-driven methodology for the development, collection, and analysis of health care quality metrics that expose in a quantifiable way the progress of measurement goals stated by interested stakeholders. In other words, this methodology produces reports containing metrics that enable the understanding of information out of health care data. The resulting Health Care Goal Question Metric (HC-GQM) methodology is based on the Goal Question Metric (GQM) approach, a methodology originally created for the software development industry and adapted to the context and specificities of the health care sector. HC-GQM benefits from a double loop validation process where the methodology is first implemented, then analysed, and finally improved. The validation process takes place in the context of adverse event management and incident reporting initiatives at a Canadian teaching hospital, where the HC-GQM provides a set of meaningful metrics and reports on the occurrence of adverse events and incidents to the stakeholders involved. The results of a survey suggest that the users of HC-GQM have found it beneficial and would use it again.

The definition of metrics capable of reporting on quality issues is a difficult task in the health care sector. This thesis proposes a goal-driven methodology for the development, collection, and analysis of health care quality metrics that expose in a quantifiable way the progress of measurement goals stated by interested stakeholders. In other words, this methodology produces reports containing metrics that enable the understanding of information out of health care data. The resulting Health Care Goal Question Metric (HC-GQM) methodology is based on the Goal Question Metric (GQM) approach, a methodology originally created for the software development industry and adapted to the context and specificities of the health care sector. HC-GQM benefits from a double loop validation process where the methodology is first implemented, then analysed, and finally improved. The validation process takes place in the context of adverse event management and incident reporting initiatives at a Canadian teaching hospital, where the HC-GQM provides a set of meaningful metrics and reports on the occurrence of adverse events and incidents to the stakeholders involved. The results of a survey suggest that the users of HC-GQM have found it beneficial and would use it again.

The definition of metrics capable of reporting on quality issues is a difficult task in the health care sector. This thesis proposes a goal-driven methodology for the development, collection, and analysis of health care quality metrics that expose in a quantifiable way the progress of measurement goals stated by interested stakeholders. In other words, this methodology produces reports containing metrics that enable the understanding of information out of health care data. The resulting Health Care Goal Question Metric (HC-GQM) methodology is based on the Goal Question Metric (GQM) approach, a methodology originally created for the software development industry and adapted to the context and specificities of the health care sector. HC-GQM benefits from a double loop validation process where the methodology is first implemented, then analysed, and finally improved. The validation process takes place in the context of adverse event management and incident reporting initiatives at a Canadian teaching hospital, where the HC-GQM provides a set of meaningful metrics and reports on the occurrence of adverse events and incidents to the stakeholders involved. The results of a survey suggest that the users of HC-GQM have found it beneficial and would use it again.

The definition of metrics capable of reporting on quality issues is a difficult task in the health care sector. This thesis proposes a goal-driven methodology for the development, collection, and analysis of health care quality metrics that expose in a quantifiable way the progress of measurement goals stated by interested stakeholders. In other words, this methodology produces reports containing metrics that enable the understanding of information out of health care data. The resulting Health Care Goal Question Metric (HC-GQM) methodology is based on the Goal Question Metric (GQM) approach, a methodology originally created for the software development industry and adapted to the context and specificities of the health care sector. HC-GQM benefits from a double loop validation process where the methodology is first implemented, then analysed, and finally improved. The validation process takes place in the context of adverse event management and incident reporting initiatives at a Canadian teaching hospital, where the HC-GQM provides a set of meaningful metrics and reports on the occurrence of adverse events and incidents to the stakeholders involved. The results of a survey suggest that the users of HC-GQM have found it beneficial and would use it again.