The Internet and the proliferation of other digital technologies have facilitated the emergence of electronic or e-government across the world since the early 1990s. The Internet has now evolved into Web 2.0, which provides greater opportunities and platforms for interaction and collaboration than in the past. Governments using Web 2.0 in their e-government strategies are now moving towards Gov 2.0, a model of government based on increased interaction and collaboration with citizens and other policy actors. This has required a corresponding evolution in the conception of citizenship in democratic countries. While the Citizen 2.0 model is still relatively new, emerging a couple of years ago, it promotes new expectations of how citizens will engage in the political process. This raises concerns about the barriers facing citizens today in the adoption of this new model of citizenship. Bringing together the literature about e-government, democratic citizenship and adult literacy, this thesis explores the difficulties in realizing Citizen 2.0 model. Using discourse analysis to identify the various discourses in each literature, this thesis argues that the challenges in the adoption of the Citizen 2.0 model in democratic societies, and particularly in Canada, exist partially because current adult literacy rates and their impact on political knowledge and participation, as well as technological barriers in leveraging Web 2.0 for political purposes. These challenges carry significant implications for the realization of the Citizen 2.0 model, but also for the successful implementation of Gov 2.0. / Graduate

One approach to dealing with complexity in a public policy context is horizontality, the act of working across the various ministries and divisions of a government in order to harness the organization’s capacity and resources and direct them towards the addressing of complex problems. And one prominent mechanism for promoting horizontality is greater organization-wide collaboration, knowledge sharing and active knowledge seeking amongst a network of government knowledge workers commonly referred to as policy analysts. The emergent use of Web 2.0 tools and approaches within organizations has raised the possibility that we have entered a new knowledge era - Enterprise 2.0 - that can address the horizontality problem, facilitate the sharing of knowledge between policy analysts and across organizations, and promote transformative governance. This research investigated how policy formulation processes in the government of the Canadian province of British Columbia are being affected by the adoption of Web 2.0 tools internally within the organization as a way to facilitate knowledge sharing and collaboration amongst government policy analysts. Semi-structured interviews with members of corporate policy units in the Government of British Columbia were conducted (n = 14), and an on-line questionnaire was completed by Government of British Columbia policy analysts (n = 129). These mixed methods form the basis for a triangulation approach to assessing the research questions. Respondents conceptualized policy analysis as rooted in an apolitical synthesis of evidence and best practices from a variety of sources, leading to a recommendation designed to support decision-making. The diversity and reach of the policy analyst’s organizational social network is related to their length of service in the organization and is an important supplement to the analyst’s knowledge base. There was little evidence that technology networks generally, and Web 2.0 tools specifically, play a prominent role in facilitating the knowledge organization; in fact, policy analysts may refrain from sharing knowledge with colleagues using technology networks in order to avoid contributing to their colleagues' information overload. Following the Theory of Planned Behavior (Ajzen, 1991), attitudes, followed by subjective norms, were the strongest and most consistent predictors of the policy analyst’s intention to collaborate and share knowledge with their colleagues. Perceived behavioural control was not a factor, leading to the possibility that while policy analysts may believe and be told that knowledge sharing and collaboration are advantageous, they may not feel they have the authority, latitude or ability to do so. A significant gender result was consistently revealed, that women were found to be less supportive of knowledge sharing and collaboration than men, a result possibly due to a culture dominated by masculine characteristics. The findings have implications for public sector organizations seeking to provide support for knowledge workers to make effective use of the organizational social network, new collaboration technologies and organizational capacity to address complex public policy problems. Interested readers should consult http://jlphdcand.wordpress.com for updated versions of this research, and related work. / Graduate