Abstrakt   En stor del av de cancerpatienter som behandlas i Sverige upplever att de får bristfällig information i samband med sjukdomsbesked och behandling. Tidigare forskning har visat att en majoritet av dessa patienter upplever att de fått för lite information och att de inte förstått informationen de fått.   Syftet med detta projekt är att undersöka om informationsteknik, i form av en applikation, kan bidra till att cancerpatienter kan erhålla personifierad kontextbaserad information av god kvalitet närhelst behov uppstår. Applikationen ska även göra det möjligt för patienten att kunna komma i kontakt med vårdgivaren, via mail, telefon eller röst- och videosamtal.   Att få ett cancerbesked innebär så gott som alltid att den drabbade går in i en traumatisk kris, vars fyra faser i olika grad bland annat innebär begränsningar i förmågan att tillgodogöra sig information. Detta, sammantaget med en ofta mycket krävande behandling, såväl fysiskt som psykiskt, bidrar till att patienten befinner sig i en mycket utsatt situation. Att vara välinformerad om sjukdom och behandling kan bidra till att patienten lättare kan hantera sin situation och till ett bättre psykiskt välbefinnande.   I detta arbete har färdigbehandlade cancerpatienter intervjuats för att utröna vad de anser är viktigt för att cancerpatienter ska känna sig väl informerade och på vilket sätt en applikation skulle kunna bidra till detta. I samtliga intervjuer framkom att deltagarna upplevt att det brast i information i samband med deras sjukdom och behandling. De intervjuade var medvetna om att de fått information under sjukdomstiden men deras upplevelse var att den var inkomplett och framförd vid en tidpunkt då de inte kunde tillgodogöra sig den.   I intervjuerna framkom förslag på innehåll i en tänkt applikation, vilka alla på ett eller annat sätt rörde information. Förslagen sorterades in under sex rubriker vilka sedan blev ingångarna på den tänkta applikationens startsida. En mockup utformades för att visa ett förslag på startsida. / Abstract   Much of cancer patients treated in Sweden feel that they receive inadequate information in connection with disease notification and treatment. Previous research has shown that a majority of these patients feel that they received too little information and they do not understand the information they received.   The purpose of this project is to investigate whether information technology, in the form of an application,  can obtain personalized context-based quality information whenever the need arises. The application should also make it possible for the patient to be able to come in contact with the caregiver, via email, telephone or voice and video calls.   To get a cancer diagnosis usually leads to a traumatic crisis which, in varying degrees, limit the ability to assimilate information. This, together with a very demanding treatment, both physically and mentally, places the patient in a very vulnerable situation. Being well-informed about the disease and treatment may help patients to more easily manage their situation and to improve mental well-being.   In this work, pre-treated cancer patients were interviewed to determine what they feel is important for cancer patients to feel well informed, and the way in which an application could contribute to this. All the interviews showed that participants experienced that there was inadequate information in connection with their disease and treatment. The interviewees were aware that they had received information during their illness but their experience was that it was incomplete and performed at a time when they could not assimilate it.   The interviews revealed proposals on the content of an imaginary application, all in one way or another related to information. The proposals were sorted under six headings which then became the inputs on the intended application's home page. A mockup was designed to demonstrate a proposal on the home page.

Made available in DSpace on 2010-04-20T20:51:12Z (GMT). No. of bitstreams: 3 127144.pdf.jpg: 22926 bytes, checksum: f0072844d69084281a9c7092f970dac1 (MD5) 127144.pdf: 1287076 bytes, checksum: 7e0f27092b752813a38b17f36c8acaeb (MD5) 127144.pdf.txt: 218017 bytes, checksum: a230d57f4715dacbd3f269641e43f092 (MD5) Previous issue date: 2004-09-01T00:00:00Z / Ones of most important strategical decision that are placed for the Brazilian hospitals is how expand its activities for other markets which the same still not been covering. Several strategies are being adopted, and the opening of Satellites Units is one of them and has been adopted by a private hospital in São Paulo. Considering this fact, the objective of this study was to carry through a case study on one of these units, analysing the financial and marketing impacts caused by the implantation of the satellite unit. For this analysis, internal information of the unit had been raised and interviews had been carried through with some managers or people who had relationship with the process of implantation and management of the unit. Futhermore, usuaries had been also interviewed, with the aim to detect theirs perceptions of the unit. The results showed that the users are very satisfied with the Unit. However, there is a clear dissatisfaction in relation to the covering of the supplementary assistance sector. By this fact, it has an important restriction in the access to the unit, that is the main explanation for the negative financial results that the Unit is presenting since its implantation. Due to this results, the unit needs to improve the relationship between the hospital adminsitration and the supplementary health assistance companies in order to revert such situation. / Umas das importantes mais importantes decisões estratégicas que está sendo colocada para os hospitais brasileiros diz respeito à decisão de como expandir sua atuação para outros mercados-alvos no qual o mesmo ainda não tem uma boa cobertura. Diversas estratégias estão sendo adotadas, sendo que a abertura de Unidades Satélites é uma delas e que foi adotada por um hospital privado de grande porte do Estado de São Paulo. Sendo assim, o objetivo do trabalho foi realizar um estudo de caso sobre uma dessas unidades, procurando verificar os impactos financeiros e mercadológicos causados pela implantação da mesma. Para isso, foram levantadas informações internas da unidade e entrevistas foram realizadas com alguns gestores ou pessoas que de algumas forma estiveram relacionadas com o processo de implantação e gerenciamento. Além disso, também foram entrevistados usuários, procurando detectar a percepção dos mesmos sobre a Unidade. Os resultados mostraram que os usuários de modo geral estão muito satisfeitos com a Unidade em termos de atendimento. Entretanto, existe uma clara insatisfação com relação à cobertura do setor de assistência supletiva na Unidade. Em virtude desse fato, há uma restrição importante quanto ao acesso à mesma, o que é uma das mais fortes explicações para os resultados financeiros negativos que a Unidade vêm obtendo desde a sua implantação. Dessa forma, fazem-se necessárias melhorias no relacionamento hospital-operadoras a fim de reverter tal situação.