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In my thesis, I postulated the target to map the methods and procedures applied by the CR Police, Regional Police Headquarters of the South-Bohemian Region within the primary, secondary as well as tertiary prevention of posttraumatic reactions and disorder. A partial target of the thesis is finding out the rate of the satisfaction with availability of intervention care for policemen and employees of the Regional Police Headquarters of the South-Bohemian Region, finding out the rate of the awareness, usability and satisfaction with the care of the posttraumatic intervention team in the South-Bohemian Region, awareness of the service Help Line in crisis and its usability. Moreover I postulated the goal to map the interest in the possible internet helpline in the scope of IZS with elaboration of SWOD analysis. Everybody, also policemen may suffer from stress reaction. Also they can have the psychical and physical signs of an acute stress reaction. They perform the most of service acts, interventions in a routine way, however, besides this, also situations occur, differing from the normal life experience and policemen get in this way very often into the stress situations, which can arouse deep mental turbulences. The impact of feelings on the mental state in case of extreme experiences is a normal human reaction in a not normal situation. At present, each policeman has the possibility to ask for help a team of specially trained experts, the team of posttraumatic intervention care. In the team, not only psychologists are working, but also experienced policemen, experts of the branch of the Ministry of Interior and the priests prepared to help with their experience, erudition and knowledge acquired by a special training. Since 2001 the impacted person may call the anonymous Crisis Help Line, which is a supporting part of the posttraumatic intervention care for the policemen, firemen, employees of the branch of the Ministry of Interior and their family members. The crisis help line is also at disposal to the public in case of extraordinary events and crisis situations. For this reason, this thesis treats the methods of posttraumatic intervention care, awareness, usability, satisfaction and trust in these branch offices of the CR Police.

The thesis topic ``Requirements for telephone crisis intervention for victims of human trafficking{\crq}q was chosen because of the author{\crq}s personal experience. The thesis aims to map out a comprehensive picture of a specialised helpline for trafficked persons and to compare its requirements with those of the helpline for the general public. Human trafficking is a criminal act which entails an abusive breach of human rights. Recent expansion in Europe is often connected with a specific migration situation, so it is a current topic. Human trafficking is widespread throughout the whole of the Czech Republic, and as the victim is prevented from moving freely and is torn from their familiar surroundings, it is important that they have unlimited access to a contact. For that reason, initial contact with victims of human trafficking is often made through telephone crisis intervention, which must be highly professional. The working theory deals with telephone crisis intervention, human trafficking, workers and clients. It explains TCI in the context of clarification of formats and different types of services. Online counselling is described further, help-line working methods are clarified and the basic service principles are outlined. Another area of focus is help-line workers and their training, cooperation and supervision. The next chapter concerns human trafficking and explores legislative problems, the human trafficking mechanism, forms, routes, causes and consequences. The final aspect is clientele, and explains the use of the term trafficked person and victim of human trafficking, and describes the risks to clients who contact help-lines. The aims of this thesis were to clarify the characteristics of telephone crisis intervention for issues of human trafficking; to compare the conditions of a worker dealing with specialised telephone crisis intervention with general telephone crisis intervention for the whole population; to map out the working procedures within telephone crisis intervention; to map out the working procedures within online counselling. The author believes that aims of the thesis were met. Qualitative research was used to achieve the aims of the thesis. Data was obtained through interviews conducted by the author. The data gathering technique used was to conduct a semi-structured interview with open question. The interviews lasted for approximately one hour and were composed of two parts. The research sample included two groups of participants {--} workers providing telephone crisis intervention services. The first group was made up of 10 workers who work on specialised help-lines directed at human trafficking. The second group was comprised of 10 workers providing telephone crisis interventions for the general populace. The author formed three hypotheses based on the results of this qualitative research. There is the same need to complete the basic course of crisis intervention for consultants working on the ordinary help lines as for the consultants working on specialised help lines. Consultant on specialised help lines is more focused on providing a service of legal information than the consultant working on the ordinary help lines. Younger help-line consultants on the help lines for victims of trafficing don't see exactly the specifics of that line. The author believes that the work could be useful for organisations providing specialised help-lines for victims of human trafficking.

Post-crisis intervention care in situations of danger in the Police of the Czech Republic. The topic of this diploma thesis consists in taking a deeper view into post-crisis intervention care in the Czech Police. The primary goal of the diploma thesis is to verify whether in the Czech Police a functional system of post-crisis intervention care is created that policemen or also their families can use if necessary. Further, we were interested whether there are opinions, attitudes and prejudice among policemen concerning the use of post-crisis intervention care. Therefore, in the theoretical part the diploma thesis deals with basic psychological terms that are closely related to the field of post-traumatic care in the Czech Police and summarizes issues of psychological care in the Czech Police. The entire object of the research is mapping the current situation of providing post-crisis care to policemen, the degree of awareness of this service, attitudes of policemen to using this service and last, but not least, purposefulness and efficiency of this service. An integral part of the goal of the work was an analysis of factors that facilitate or complicate the process of providing post-crisis care and suggestion of possible measures to make its functioning more efficient as well as finding main causes of insufficient utilisation of post-crisis intervention care by policemen. In compliance with the goal of the thesis a quantitative survey was carried out and the most suitable methods were used in such a way that the specified goal could be achieved in the most efficient way. The results of the survey carried out by us have confirmed that in the Czech Police a functioning system of post-crisis intervention care is created that policemen can use if necessary. The survey has also indicated that policemen are sufficiently informed about the system of post-crisis intervention care and that this system corresponds to the needs of police practice. However, the survey has also revealed that negative opinions, attitudes and prejudice concerning the psychological service of the Czech Police persist in policemen's minds. Reducing these negative tendencies would certainly contribute to more efficient utilisation of this service.

BORECKÁ, Jana. Managing the leadership change and related activities during work with long-term clients on a helpline for elderly people in crisis. Prague, 2010. Thesis. Charles University of Prague. Faculty of humanities. Department of management and supervision in social and health organisations. The supervisor: Prim. MUDr. Iva Holmerová, PhD. Key words: helpline, intervention into crisis, elderly people, changes in old age, mothodics of work with seniors on the help line, managing the change, permanent clients, ethics, teamwork, supervision, case study. The thesis concentrates on managing the leadership change dutiny work with long-term clients on a helpline for elderly people in crisis. The first part represents important theoretical base for understanding the second, practical part. The first part is engaged in specification of professional help on a help line - main principals of intervention into crisis that social worker must follow. It also considers problems of old age and the changes that come during this stage of lifetime. First part also introduces permanent clients as a specific group that needs the helpline for an assistance and brings special ethical questions not only for workers who have direkt contact with clients, but also for their superiors. The second part brings reader to...