published_or_final_version / Environmental Management / Master / Master of Science in Environmental Management

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

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This dissertation addresses how Victorian class hierarchy persisted on the frontier, and manifested in aspects of military life at Fort Laramie, Wyoming. Historians have argued that Victorian culture was omnipresent, but forts were located on the frontier, which was removed from the cultural core. While social status differences were a central aspect of Victorian culture, few studies have investigated how resilient class divisions were in differing landscapes. The U.S. western frontier was a landscape of conflict, and under the continual stress of potential violence, it is possible that Victorian social status differences weakened. While status differences in the military were primarily signaled through rank insignia and uniforms, this research focuses on subtle everyday inequalities, such as diet and pet dogs. Three independent lines of evidence from Fort Laramie, Wyoming (1849–1890) suggest that Victorian social status differences did persist despite the location. The Rustic Hotel (1876–1890), a private hotel at Fort Laramie, served standardized Victorian hotel dishes, which could be found in urban upper-class hotels. Within the military, the upper-class officers dined on the best cuts of beef, hunted prestige game birds, and supplemented their diet with sauger/walleye fish. Enlisted men consumed poorer cuts of beef, hunted smaller game mammals, and caught catfish. Officers also owned well-bred hunting dogs, which were integrated into the family. In contrast, a company of enlisted men frequently adopted a communal mongrel as a pet. This project increases our knowledge of the everyday life on the frontier and social relationships between officers and enlisted men in the U.S. Army. It also contributes to a larger understanding of Victorian culture class differences in frontier regions.

This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to evaluate the effect of the demographic variables on those dimensions. Gender of the customer was found to have a significant effect on the combined dimensions of service quality; other variables were not significant.

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O grande objeto de nosso estudo foi os hotéis construídos na cidade de São Paulo entre os anos de 1940 a 60, nosso objetivo era a compreensão da evolução urbana da Cidade, pensada em relação com a arquitetura hoteleira. Procuramos tecer um foco único: o crescimento da cidade e o crescimento dos hotéis construídos na cidade, sobretudo os projetos de novos hotéis realizados no período da comemoração do IV Centenário da cidade de São Paulo. O período selecionado para a análise dos hotéis é um momento de crucial importância para a cidade, em sua vida econômica e social. Este crescimento repercute em novas regras de edificação e diretrizes de crescimento urbano. Novas leis são formuladas e também novas legislações no que tange especificamente à construção de hotéis, tendo em vista a sua postura no crescimento da cidade. / The main object of our study was the hotels built in the city of São Paulo between the years 1940-60. Our goal was to understand the urban evolution of the on city connected to the evolution of the architecture of hotels. We have tried to focus on the growth of the city and the increase in the number of hotels built in the city, especially the projects of new hotels around the time of the celebration of the city?s Fourth Centennial. The period selected for the analysis of the hotels built in the city is a moment of crucial importance for the city, both economically and socially. This growth resulted in new construction rules and projects of urban planning. New laws are established, and our research has found new laws regarding the construction of hotels and their attitude to the growth of the city.

Thesis (M.Arch.)--Massachusetts Institute of Technology, Dept. of Architecture, 1980. / MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH. / Includes bibliographical references. / by Philip O. Belanger. / M.Arch.

Na área de serviços, e mais especificamente no segmento hoteleiro - que tem enfrentado, como em outros segmentos de negócios, um grande aumento de concorrência, aliado ao aumento do nível de exigência dos consumidores - o diferencial representado pelas pessoas, que fazem parte da organização, é mais do que uma vantagem competitiva: é uma questão de essência. Afinal, o negócio hoteleiro está associado ao conceito de hospitalidade, e a hospitalidade, em sua essência, é um atributo de pessoas, e não de lugares ou de instalações. Considerando que a cultura organizacional (CO) de uma empresa pode ou não possibilitar a superação deste tipo de desafio de caráter humano, realizou-se um estudo de caso em um hotel que buscou um reposicionamento mercado lógico, com o objetivo de observar como esta mudança se refletiu na cultura da organização. Optou-se pela metodologia qualitativa, utilizando-se como instrumentos pesquisa documental, entrevistas e observação participante. Os resultados desejados pelos gestores, em termos de produtividade, foram alcançados. Observaram-se mudanças organizacionais importantes, impostas no estilo \'top-down\' e que ocorreram no nível mais superficial da cultura. Não houve alteração no sistema de valores ou nas políticas institucionais. Os resultados positivos em termos de produtividade fundamentaram-se nos valores das equipes orientadas para a satisfação do cliente e para a hospitalidade. Valores e normas, já estavam internalizados desde o processo de socialização no hotel, sendo que a mudança em procedimentos não chegou a afetar este aspecto. Conclui-se que o grande desafio desse empreendimento é o desenvolvimento de uma CO que conjugue profissionalismo e afetividade. / Considering the services area, specifically the lodging industry which has facing, just like others business segments, a huge concurrence and growing level of consumers\' exigency - the differential represented by human beings, which are part of the organization, is not just a competitive advantage: it is an essence issue. After all, the hotel business is related to the hospitality concept, and hospitality, in its essence, it is an attribute of people, and not an attribute of places or accommodations. Considering the importance of the people in a lodging organization, and that the behavior of these people influences and it\'s influenced by the organizational culture, justify a deeper look to the cultural elements which defines behavior patterns. In this way, it introduces a study case in a hotel that looked for a marketing repositioning, and it involved relevant organizational changes. The information collected on documental research, interviews with managers and employees, and participant observation tried to understand how the organization culture makes the hotel and the people be how they are. The data analyses suggest that changes were made on superficial levels of culture, and the managers\' desired results, in productivity terms, were reached.

This thesis, utilizing data obtained through the author's working experience and on extensive academic investigation, aims to establish and analyze the locational deficiency of some 100 foreign tourist hotels in Beijing and its origin. To do so, an optimal hotel location is first determined by analysis of social, economic, cultural and environmental features of Beijing in relation to the tourism industry.