Whilst a high percentage of organisations claim to be using practices associated with quality management, there has been a lack of research that explore shopfloor accounts of their experiences of quality management (Clark et al., 1998; Bacon, 1999). This research examines shopfloor worker experiences of, and responses to, quality management in two manufacturing companies, with a focus upon human resource issues. The study examines how the 'rhetoric' of quality management was experienced in the workplace. It reveals that shopfloor responses were shaped not only by the formal translation of quality management into the workplace, but also by other factors. These included the degree of acceptance from the trade union (or consultative committee). This issue has been raised in the literature (Edwards et al., 1998). However, responses were also affected by lateral relationships that fall outwith the formal management/employee interface. This has not been widely recognised to date. Specifically, informal workplace relationships formed another filter through which quality management was judged. Furthermore, responses were also moulded by perceptions of the needs of key external stakeholders. These included the customer, and non-work based stakeholders including the family and in one case presented here, the local community. This study suggests that in order to produce a deeper understanding of employee experiences of work, both vertical and lateral relationships must be acknowledged and accounted for. This approach helps explain why workers may retain their loyalty to a firm, despite downsizing, insecurity and day-to-day frustrations or why they may appear to have assimilated the quality management rhetoric, at the same time as feeling an intense alienation from work.

Organisational commitment, viewed as a measurable psychological state, is a core variable of interest in Organisational Behaviour research. It has been studied for more than four decades, largely focusing on the identification of its antecedents and consequences. One widely used conceptualisation is Meyer and Allen‘s (1991) three-component model of commitment, which considers commitment as having three forms: affective, continuance and normative (emotional attachment to an organisation, the perceived cost associated with leaving it and the perceived obligation to remain in it). This research contributes in three ways to improving our understanding of public-sector work behaviour, with particular reference to organisational commitment. Firstly, it examines the multi-dimensionality of organisational commitment. Secondly, it explores the relationships between Meyer and Allen‘s three components, modifying the concept of continuance commitment to include two sub-components, high personal sacrifice and low perceived alternatives, thus proposing a four-factor model, Antecedents and Consequences of Organisational Commitment Components (ACOCC). Thirdly, it considers antecedent variables, including Hofstede‘s (1980) four cultural dimensions (individualism/collectivism, uncertainty avoidance, power distance and masculinity/femininity), as well as selected consequences: in role behaviour, organisational citizen behaviour and employee intention to leave. These selected variables are deemed to be suitable for Saudi Arabian culture and have never been tested before in that context. The study investigates how the commitment components are associated with and mediate relationships with the set of possible work behaviours. Using a sample of 700 employees from different organisation levels (drawn from 16 Saudi ministries in two cities, Riyadh and Jeddah) the hypotheses were tested through structural equation modelling, which confirmed the fit of the proposed recursive ACOCC model. The regression paths were significant between the antecedents (opportunities for learning, impersonal bureaucratic arrangements and Hofstede‘s four cultural dimensions) and affective and normative commitment, as well as for continuance commitment for reasons of high personal sacrifice. Intention to leave and organisational citizen behaviour were fully mediated by the commitment components. Thus the findings reveal the level and form of organisational commitment among public-sector employees and of relationships between the antecedents and consequences of that commitment in a non-Western culture, specifically Saudi Arabia. In particular, they highlight the significant mediation role of organisational commitment. The findings also permit exploration of a number of issues pertaining to cultural dimensions impacting on organisational commitment. Noteworthy here, for example, is the high degree of uncertainty avoidance found among Saudi public-sector top-level managers. These different results have important implications for the nature and management of commitment among government employees in Saudi Arabia and the Gulf Cooperation Council countries as a whole.

<p>U radu se proučavaju osnovne karakteristike pristupa<br />menadžmentu ljudskih resursa i njihova povezanost sa<br />aktivnostima procesa menadžmenta ljudskih resursa i<br />elementima konkuretske prednosti sa ciljem kreiranja<br />modela kojim će organizacije biti u mogućnosti da<br />usklađuju pristupe, aktivnosti procesa i elemente<br />konkurentske prednosti.</p> / <p>Reserch paper explores the basic characteristics of the<br />human resources management approach and their<br />connection with the activities of the human resource<br />management process and elements of competitive<br />advantages in order to create a model that organizations<br />will be able to use in harmonizing approaches ,<br />activities, processes and elements of competitive<br />advantage.</p>

In the early 1990s, South Africa’s re-entry into the competitive global marketplace and the first non-racial elections brought significant changes to an industry previously plagued by the racialisation of the labour process. South Africa’s post-apartheid work order led to the restructuring of the gold mining workplace, with a greatly increased emphasis on efficiency, productivity and equity. This period saw a number of gold mines reorganising work through new forms of working practices aimed at creating new kinds of workers who could identify with the goals of the company by expending rather than withdrawing effort at the point of production. There was a shift in the attitude of worker responses to managerial practices, from coercion to consent in the day-to-day running of the production process. This thesis examines worker responses to the reorganisation of work and their impact on worker and workplace productivity in a deep-level gold mine. At the core of this thesis are the perceptions, views, experiences and reactions displayed by underground work teams to management initiatives. The thesis highlights the significance of worker agency in managerially defined work structures – the capacity of underground gold miners to reshape and adapt management strategies in ways that make sense and enable them to maintain control over production and the effort-bargain. The findings presented in this thesis, particularly the gold miners’ informal or coping strategy of making a plan (planisa), reveal that underground work teams are not merely passive or docile reactors to management initiatives. They find opportunity to manipulate (and where necessary, avoid) new forms of management control in a variety of innovative ways that enable them to reassert their power and autonomy over their working day. Underground gold miners are not simply appendages to nor alienated beings in the production process but are able to take control of the production process, independent of management prescriptions, in ways which may embody resistance, consent or a subtle combination of the two. The thesis calls attention to workers’ subjective orientation, agency and resilience to new work structures – not just as recipients but also as shapers of such new work structures within the politics, limits and contradictions of capitalist production systems.

In Strategic International Human Resource Management (SIHRM), the human resource function is actively involved in the strategic activities of the firm. While the idea holds promise as a useful response to global competition, previous research has provided limited supporting empirical evidence. Specifically, few studies have sought to equate certain outcomes with the degree of SIHRM practiced across various types of international firms. By separating firms into categories such as multidomestic, global, and hybrid, and by classifying SIHRM according to the degree of integration with strategic planning, a clearer picture could emerge as to the relationship between firm and SIHRMtype. To that end, top strategic executives, such as CEOs, and top HRM executives from eighty four U.S. based firms were surveyed regarding their firm type, the degree of SIHRM practiced, and certain outcomes such as amount of expatriate training and expatriate failure. Additionally, financial results were obtained to determine performance of various firms. Results indicated that while many companies choose a highly integrated formof SIHRM, there is no significant relationship between firm type and SIHRMtype. Additionally, there was no association detected between SIHRMtype and expatriate training and expatriate failure. Finally, there was no significant difference infinancialperformance between firms with the most integrated type of SIHRMand firms with less integrated versions. Interestingly, the HRMprofessionals were more likely to equate their firms with the most integrated types of SIHRMthan were other managers. This may mean that the relationship between HRM and strategic planning is often one of perception. A model of the relationships between SIHRM, firm type, HRM activities, and outcomes is proposed, along with suggestions for future research and limitations of the study.

The Kingdom of Saudi Arabia (the KSA) has a rapidly growing and diversifying economy that has made significant progress in manufacturing, construction, and agriculture. However, the KSA remains a difficult place for the practice of human resources management (HRM) because of, among other factors, a large non-native workforce and a majority of family-owned firms. These complicating factors mean that, in Saudi firms, HRM practices are adopted in a gradual manner and specifically, training programs are conducted with a view to develop talents and improve worker performance. The study explored the current state of HRM practices in KSA, perception on the training programs conducted and training effectiveness captured as ‘Intent to participate’. The study primarily used qualitative as well as quantitative data collected from family-owned business firms. It helps to gain a deeper understanding of how perceptions on training programs vary across different organisations and demography of the trainees that include age, qualification and experience. A framework predicting intent to participate by the perception on training programs was developed based on the review of extant literature. In order to capture the differences in the perception on training programs across different organisations, age, qualification and experience, Multivariate Analysis of Variance (MANOVA) was used. Results show that perception differed across organisations, age, qualification and experience. In order to predict intent to participate by perception on training programs, multiple regression analysis was used. Results show that perception on identification of training needs, clarity of objectives, training design, behavioural modification and performance improvement predict intent to participate. The researcher also explored perception on training programs in family-owned business firms by conducting an interview with 33 HR managers using a semi-structured interview schedule. The HR managers belong to those companies where the employees hail from. The schedule was developed and standardised using content validity and reliability. The study also gained insights into various areas of training required by the employees in order to achieve their business results. It further provides inputs in terms of HR concerns and suggested HR Interventions to make the management training function better aligned and integrated. The study concludes with a set of recommendations for firms on implementing management training effectively. Ultimately, the study proposes a model of training for family-owned businesses in the KSA.

This thesis aims to empirically examine the impact of investing in human capital development on organisational performance. It examines the relevant literature on human resource accounting and human capital development from different methodological strands and synthesises its findings in the development of a new theoretical framework. The literature review points out the challenges that remain to enterprises in quantifying and measuring the benefits of human capital development. The proposed framework takes into account those conceptual aspects of human resource accounting that how investment in human capital development can be measured to investigate the financial returns for organisations. The said framework also considers various contextual contingent factors that lead to a higher level of human resource sophistication and consequently which could affect the organisational performance. On the basis of relationships predicated between the key constructs of the theoretical model, a list of hypotheses is developed. The research methodology adopted by the researcher is based on the ideology of objectivism. It adopts a functionalist paradigm and a set of philosophical assumptions related to realism, positivism, determinism and nomotheticism. Its approach is deductive in terms of theory testing, employs the survey as its primary research strategy and uses mainly quantitative and partially qualitative methods of data collection. It adopts a cross-sectional time horizon and seeks to be exploratory and explanatory in nature. The main sample is comprised of 320 leading manufacturing organisations in Pakistan. A self-administered questionnaire is designed to collect data from human resource managers or individuals dealing with human resource development within the Pakistani manufacturing enterprises. SPSS-19 and SmartPLS packages are employed to analyse the quantitative data. Partial least squares method of structural equation modelling (PLS-SEM) is adopted for the testing of hypotheses. The study’s quantitative results provide an evidence of association between investment in the development of human capital and the benefits to organisations. Furthermore, organisations that invest in training and development programmes have high employee productivity which ultimately contributes towards high organisational performance. The qualitative results help in identifying the major problems faced by management of the Pakistani manufacturing organisation in evaluating investments in HCD and their impact on organisational performance. This research is a pioneer work in Pakistan and thereby contributes to the existing global literature on management accounting in general and on human resource accounting in particular.

This thesis explores the impact of changes in health policy introduced by Conservative administrations in the period 1987 to 1995 on the definition, management and control of professional work within general medical practice. The research underpinning this work combined secondary analysis, large-scale primary fieldwork and qualitative research with clinicians and managers. The first stage of primary fieldwork was conducted during the period September 1994 to June 1995 and consisted of a postal survey of 750 practices across England and Wales. This was followed up with a second phase of research involving depth interviews with managers and clinicians, delivered in the period July to November 1995. This pluralist methodology sought to connect micro and macro levels of analysis in exploring the relationship between the state, professions and managers in primary care. The research explores the extent to which a number of professional freedoms have been challenged by policy change including political, economic and technical autonomy and the extent to which this had changed the position and rewards of managers in general practice. Employing a multi-dimensional approach to the analysis of power this thesis suggests that prevailing theories of a decline in professional power, based primarily on economic relations at the macro level cannot account for the complexity of relations found in UK general practice. Further, studies focusing at the collective level of bargaining between the state and the medical profession in the UK have over-estimated the impact of policy change due to a neglect of study at the micro level. Rather this study has revealed a complex picture of both continuity and change in which general practitioners have lost, retained and in some cases extended their power as a result of policy initiatives. Whilst professional freedoms have remained relatively intact, the impact of policy change on the occupation of Practice Management has been more significant, with prevailing discourses of `managerialism' creating gendered struggles over the definition and meaning of management in primary care. This work therefore calls for a multi-dimensional account of social life which can explain the complex interaction of differing sites of power, within which a wide range of power resources are deployed. Further this work would endorse a dynamic concept of power in which 'patterns of interaction' (Bradley 1999) are fluid and changeable rather than fixed and self-sustaining systems. It is argued here that constraints on social action are created by the history of past agency, embedded in institutions and social practices that both shape, and are shaped by the agency of individuals.

This research has developed a research relationship model for understanding the relationship between volunteer management practice correlates and volunteer retention using volunteer motivation and volunteer satisfaction as mediators. The model uses social exchange theory, human resource management theory, volunteer functional inventory and volunteer satisfaction index as part of the theoretical underpinning for its validation and contributed to gain knowledge on the application of management theory widely used in the for-profit organisations to the non-profit and volunteer dependent sectors. A comprehensive literature review provided the basis to identify the research gap, formulate the research questions, aim and objectives, leading to the development of the theoretical framework and the research relationship model. The theoretical framework in turn enabled the researcher to develop the research methodology to collect data and test the model. The main research gap was the lack of knowledge about the correlates of volunteer management practice as determinants of volunteer retention and influence of volunteer motivation and volunteer satisfaction as mediators. The concept of mediation was introduced in this research as a novel technique that enabled the researcher to conduct a deeper investigation into the relationship between volunteer management practice correlates and volunteer retention. However prior to the introduction of the mediator concept, the original model developed by Cuskelly et al. (2006) was tested and found to be statistically insignificant. This provided the basis for modifying the model investigated by Cuskelly et al. (2006) leading to the development of the research model for this research. The various relationships developed in the research model were hypothesized. The model was tested using the data collected through the research instrument developed for the purpose. Quantitative research method was used to collect data from a sample set of volunteers using survey questionnaire in a context-free environment. Pilot survey enabled the researcher to confirm the utility of the instrument for using in the main survey. 386 participants provided their response to the online questionnaire that was posted on a web portal. The collected data was subjected to rigourous statistical tests. Descriptive statistics, reliability tests and validity tests were conducted on the data. Exploratory Factor analysis revealed underlying factors of volunteer management practice different from those identified by other researchers namely Cuskelly et al. (2006) whose model was used as the base model in this research. Further, structural equation modelling was used to test the model and verify hypothesis. The results indicated that two volunteer management practice correlates namely volunteer training and support and volunteer performance management and recognition, were found to indirectly influence volunteer retention. Volunteer training and support influenced volunteer retention through volunteer motivation as well as volunteer satisfaction. Volunteer performance management and recognition influenced volunteer retention through volunteer satisfaction. In addition volunteer planning and recruitment was identified as a moderator of volunteer training and support and volunteer performance management and recognition as correlates. These findings contribute significantly to helping both volunteer managers and volunteers in improving the intention of volunteers to stay longer with an organisation. Thus by implementing the findings of this research; volunteer managers can enhance their volunteer management practice leading to retention of volunteers for longer periods than now. The research findings contribute to theory in terms of widening the understanding of the operationalization of social exchange and HRM theories in a combined manner in understanding the relationship between volunteer management practice and volunteer retention.

The current study seeks to contribute specifically to the literature on reward management and managerial performance. In doing so, it aims to address certain gaps in the existing literature; particularly a noticeable lack of research in rewards and individual performance relationships in a developing country, Pakistan. This study has sought to examine the relationship of extrinsic rewards comprising of pay, bonuses, opportunities for promotion and intrinsic rewards such as sense of recognition, job characteristics with individual performance measured as task and contextual performance including citizenship behaviour. Furthermore, the study has sought to examine the mediation role of organisational justice elements such as procedural and distributive justice in reward performance relationships. The study aims at identifying different rewards being offered in textile organisations and their relationships with performance of front line managers in textile sector organisations. The study focuses primarily on key research questions: 1. What is the relationship between extrinsic rewards such as pay and bonus based incentives with the performance of front line managers? 2. How do opportunities for promotion relate with performance of front line managers in textile industry? 3. What is the relationship of intrinsic rewards such as sense of recognition and job characteristics with the performance of front line managers? 4. How does procedural and distributive justice influence the reward performance relationships for front line managers in textile industry? Being deductive in nature, the current study revolves around the premises of positivist philosophy. Being cross section in nature, a survey based design is selected and a quantitative strategy is used in this study for data collection and analysis. The study is facilitated by random stratified sampling for data collection and structural equation modelling technique to draw results of direct and mediation effects of study constructs. The results portray significant relationships of rewards and individual performance with relatively strong emphasis on task performance in comparison to contextual performance. The results further highlight the mediation of procedural and distributive justice particularly in extrinsic rewards and task performance relationships for front line managers. The study seeks to contribute to existing theoretical knowledge and practices in developing economies and is pioneering in its examination of rewards-individual performance relationships in Pakistan. In examining organisational rewards with task and contextual performance for front line managers in private manufacturing sector, the study tends to address the gap in existing literature on reward and performance management. Moreover, the current study further seeks to examine the mediation effects of procedural and distributive justice in reward performance relationships discovering this field of theoretical knowledge as existing literature does not reflect upon this gap. The study intends to offer help and support to concerned stakeholders in better understanding, developing and modifying rewards-performance relationships particularly for textile industry in Pakistan.