The responsibility of the homeless has for a long time been a gray area. Voluntary organizations were founded because no one else was helping the homeless. Today the responsibility to take care of the homeless lies with the public sector and the respective municipalities. So why is it that new voluntary organizations keep appearing? The purpose of the study is to find out what role voluntary organizations play in the work against homelessness and whether they have an impact on the social work of today. Analysis of the results was done with theories of street-level bureaucrats and social citizenship.  The results of this study show how much responsibility voluntary organizations take in the work against homelessness. A responsibility that many of the interviewees know should lie with the public sector instead. The voluntary organizations fulfills the participants' basic needs and provides them a sense of security. The results draw attention to the fact that the work that the voluntary organizations do is often taken for granted.