Thesis (Ph. D.)--Florida State University, 2005. / Includes vita. Includes bibliographical references (p. 191-202) Also available online via the Florida State University electronic theses website (http://etd.lib.fsu.edu/).

In this study, particle impact damping is measured for a cantilever beam with a particle-filled enclosure attached to its free end. Many particle materials are tested: lead spheres, steel spheres, glass spheres, tungsten carbide pellets, lead dust, steel dust, and sand. The effects of particle size are also investigated. Particle diameters are varied from about 0.2 mm to 3 mm. The experimental data collected is offered as a resourceful database for future development of an analytical model of particle impact damping.

A two-mass model with a spring and a damper in the vertical direction, accounting for vertical translational motion and a torsional spring and a damper connecting the rotational motion of two masses is used to simulate the dynamics of a tennis ball as it comes into contact with a flat surface. The model is supposed to behave as a rigid body in the horizontal direction. The model is used to predict contact of the ball with the ground and applies from start of contact to end of contact. The springs and dampers for both the vertical and the rotational direction are linear. Differential equations of motion for the two-mass system are formulated in a plane. Two scenarios of contact are considered: Slip and no-slip. In the slip case, Coulomb??s law relates the tangential contact force acting on the outer mass with the normal contact force, whereas in the no-slip case, a kinematic constraint relates the horizontal coordinate of the center of mass of the system with the rotational coordinate of the outer mass. Incorporating these constraints in the differential equations of motion and applying initial conditions, the equations are solved for kinematics and kinetics of these two different scenarios by application of the methods for the solutions of second-order linear differential equations. Experimental data for incidence and rebound kinematics of the tennis ball with incidence zero spin, topspin and backspin is available. The incidence angles in the data range from 17 degrees up to 70 degrees. Simulations using the developed equations are performed and for some specific ratios of inner and outer mass and mass moments of inertia, along with the spring-damper coefficients, theoretical predictions for the kinematics of rebound agree well with the experimental data. In many cases of incidence, the simulations predict transition from sliding to rolling during the contact, which is in accordance with the results obtained from available experimental measurements conducted on tennis balls. Thus the two-mass model provides a satisfactory approximation of the tennis ball dynamics during contact.

<p>The purpose of the study was to investigate levels of occupational stress experienced by police officers and the strategies used to cope with stress. The study findings are based on a sample of 104 police officers from six police stations within the Cape Town area. The results indicated that participants have been in the police service for an average of 7.72 years, and have worked an average of 4.8 years at their present stations. The majority of participants are between 26-30 years old (31%), male (75%), married(51%), coloured (65%), constables (45%), Afrikaans speaking (47%), and have a matric qualification (70%). The Spielberger Police Stress Survey and the Brief COPE Inventory were used as data collection tools. The findings indicated that police officers were experiencing moderate levels of stress as an outcome of inherent and organisational occupational demands. Secondly, police officers were more likely to use problem-focussed coping strategies to manage occupational stress than maladaptive strategies. The limited use of avoidance coping strategies was surprising, given the elevated prevalence of both physical and psychological disorders within the police context. The results indicated no significant association between levels of distress and avoidance coping strategies. The potential adverse outcomes of severe stress within this group affect&nbsp / society in general more than stress from most other occupational groups. Addressing persistent stress within the organisation is imperative in ensuring a well-functioning police service, and ultimately, a secure and healthy society.</p>

ABSTRACT COURSE: Bachelor Thesis in Business Administration 15 ECTS AUTHORS: Ossai Uche, (21st March 1980), Västerås. Prosper Akpabli Hanyabui, (17th March 1980), Västerås. PROBLEM STATEMENT How can Labadi Beach Hotel improve on customer care activities in order to create a positive customer experiences in the hotel? PURPOSE: The purpose of this study is to describe what Labadi Beach Hotel is doing and what they could do to improve customer care. Furthermore we shall also find out the problems or complaints encountered by customers in the course of service delivery and make necessary recommendations. METHODOLOGY: This thesis shall be based on a qualitative method of study with information gotten from Labadi Beach Hotel. This is due to the fact that in order to fulfil the purpose, it would require an in-depth research in the form of a qualitative study. The main sources of data comprises of primary and secondary data. Primary sources of data were gotten through telephone interview with employees of the hotel as well as designed questionnaire from the hotel guest. Secondary data were gotten from articles, journals, books, websites etc. CONCLUSION: We observed that customer care is being implemented at Labadi Beach Hotel in order to create a positive customer experiences. This is done through the recruitment of qualified employees and conduction of training programs. In addition, Labadi Beach Hotel has developed a service oriented internal process through the use of procedures. Moreover new recruits are retained upon successfully passing an appraisal report. This has actually resulted in friendly and courteous attitudes of its employees towards hotel guest. Furthermore, Labadi Beach Hotel has internal complaint system to check service failures. Lastly, customer complaints received were embodied around Availability, Tangibles, Reliability, Responsiveness, and Empathy. It must however be noted that despite the guest complaints received, the aspect of positive customer experience in each of the dimensions above outnumbers the complaints. In spite of what Labadi Beach Hotel is doing to improve customer care, suggested measures were recommended to help them further improve upon customer care.

This study was initiated by the authors in order to evaluate the Twister™ method’s environmental pros and cons in relation to other traditional floor care methods using polish and wax. This has been ascertained through a Life Cycle Assessment which was conducted within the study. The study has been in co-operation with HTC Sweden AB, the developer of the Twister™ method. The results show that the elements of the Twister™ method with the greatest environmental impact are the scrubbing machine that is used and the low energy consumption that the Twister™ method requires. The results also show that the Twister™ method has a significantly lower environmental impact than floor care methods using polish or wax. The parts of the Twister™ pad that have the greatest environmental impact are the industrial diamonds and the material that makes up the pad.

Syftet med föreliggande studie var att försöka reda i litteraturen kring två välkända begrepp inom Affective Forecasting nämligen Impact Bias, som innebär att människor har en tendens att överskatta i vilken utsträckning de kommer att uppleva en viss känsla i en framtida situation än vad som senare visar sig vara fallet, och Empathy Gaps, som innebär att människor har en tendens att underskatta i vilken grad känslotillstånd kommer att påverka deras preferenser i en framtida situation samt pröva dessa begrepp i en och samma enkätundersökning. Etthundra sextiotvå studenter, slumpvist uppdelade i två grupper, Känslogrupp och Preferensgrupp, deltog frivilligt i undersökningen. Enkätundersökningen var en mixad design med grupp (känsla kontra preferens) som mellangruppsfaktor och förtest kontra eftertest som inomgruppsfaktor. I studien visade samtliga gruppers resultat i linje med Impact Bias teorin, dvs. att deltagarna i både Känslogrupp och Preferensgrupp skattade lägre i eftertest (actual) än pretest (forecasting). Resultatet diskuteras bla. utifrån Construal Level Theory, CLT. Förslag på vidare forskning ges.

The dynamic behaviour of a software system changes as a consequence of developer’s static source code modifications. In this thesis, we improve upon a previous approach that combines static and dynamic analyses to categorize behavioural changes by greatly improving its accuracy through polymorphic mapping. We further refine the previous model by introducing a change-centric state transition model that captures the flow of call pairs among different partitions based on static and dynamic call graphs. We also extend the approach by incorporating complete dynamic call stacks into the analysis. Finally, we perform a longitudinal analysis of three software systems to categorize how they have dynamically evolved across 100 program versions. In our evaluation, the polymorphic mapping algorithm decreased mismatches between the static and dynamic analyses by 53%. In particular, we decreased the mismatch by 71% in the most important category of changes from the developer’s point of view. We found that developers introduce new behaviour more often than eliminating old behaviour. Our results show that developers are more likely to remove unexecuted/dead code than code that is executed dynamically. In terms of change types, we found that changes made to fix defects encountered the least inconsistent and unexpected behaviour, while changes made to add new functionality experienced the highest unexecuted behaviour. Finally, we argue that augmenting the dynamic analyses with call stacks provides useful information that helps developers analyze the implications of the call pairs highlighted by our analyses.

Environmental Impact Assessment (EIA) is broadly defined as a systematic process that proactively examines the potential consequences of development actions. As a planning process, the longer-term objective of EIA is to contribute to sustainable development of the environment. EIA cannot meet its sustainability objective without a systematic follow-up program. Notwithstanding the benefits of a follow-up program, there is little guidance for best practices. The problem is that follow-up programs are not widely implemented in EIA and the lessons learned from experience have not been documented. This research explores the principles and characteristics of best-practice follow-up in an attempt to identify the lessons learned and issues raised from experiences in Canadas mining resource sector. A normative framework for doing follow-up is developed from the literature using these principles. Based on document analysis and semi-structured interviews, a case study of the Ekati Diamond Mine, Canadas first diamond mine, is evaluated based on the best practice principles, which advocate actions for success. The Ekati mine is meeting requirements in the best practice principles, as established in the best practice framework, which is outlined in part, in licenses obtained by Ekati. This is exemplified in BHPBs, use of hypothesis in impact prediction. However, there are normative principles and elements that are left out in Broken Hill Proprietary Billiton Ekatis follow-up programs. For example, there is some concern about the level to which local knowledge has been incorporated and the level to which monitoring of socio-economic elements is being carried out. Based on Ekatis experience, a number of new lessons emerge to inform the framework on best practice follow-up namely, that there is need for mandatory, non-ephemeral legislation on follow-up, that baseline data needs to be repeatedly collected after projects have started operations and that there is a need for firmer requirements if proponents are to exercise serious commitment to public involvement.

We conducted a retrospective review of discordant pathology for lymphoma patients treated at the Princess Margaret Hospital between 2000 and 2003. We identified 2818 lymphoma patients of which 1567 (38%) met inclusion criteria with 167 discordant cases (discordance rate 15.7%). Six reviewers blinded to clinical management rated potential for harm on a minimal to severe scoring. The majority (67.6%) received a rating of moderate to severe. Review of actual clinical management revealed unnecessary surgical procedures, incorrect chemotherapy and under or over treatment of patients. For discordant cases, 8.4% were identified as having severe actual harm. This means that 1/6 patients diagnosed with lymphoma may have a change in diagnosis after pathologic review, 1/9 will have discordance with the potential to cause moderate to severe consequences, and 1/75 will experience significant clinical harm. We conclude that pathologic discordance in lymphoma is common and can lead to patient harm.