Abstract Due to the rapid change of information technology, shorter life of computer software and hardware technology, and quicker speed of product replacement/elimination, IT professionals have received tremendous challenge. This study used the qualitative case study method to conduct in-depth interviews with senior and outstanding people in the information service field to discover how they perceive the impact of IT change and how they adapt to this change. The findings are as follows: 1. People engaged in information service sector have experienced huge impact of rapid changing technology; 2. The new technology can easily replace the old one. As a result, one¡¦s technological skill may depreciate quickly; 3. The accumulation of pure technological experience cannot be converted into the accumulation of personal value and even lower personal esteem; 4. High technology brings more challenge and high recognition of work; 5. ¡§Work loyalty¡¨ becomes history; 6. Even being a leader, more skills and technology are required, liking burning a candle on both ends; 7. There is always a sense of ¡§uncertainly¡¨; 8. Middle and higher level of workers tend to avoid active mentoring the low level employees to avoid being replaced by them; 9. Job Wins and yet Life Loses; 10. It is impreative to acquire and integrate necessary work skills; 11. Both professional and common sense knowledge are necessary; 12. It is a career deserving a life-long devotion; 13. It requires a life-long learning and learning in the life time; 14. It provides the chance to look for continuous growth Key Word : InformationTechnology¡AInformation Service

The major purpose of this study was to assess the impact of leadership style on service quality in intercollegiate athletics. Specifically, the study examined the relationship between the athletic directors'€™ transformational leadership and service quality as perceived by the student athletes via the organizational outcomes including organizational citizenship behavior, organizational commitment, and job satisfaction. To accomplish this purpose, two web-based surveys were utilized to collect data from 927 head coaches and 1,064 student athletes from 53 institutions of the major five conferences in the NCAA during the 2005-06 academic year. The final response rate from the head coaches was 19% (175/927), and from the student athletes was 25% (271/1064). The instrument included basic demographic information, a nine-item to measure the athletic directors'€™ transformational leadership (Bass, 1985a), a twelve-item measure to assess head coaches'€™ organizational citizenship behavior (Smith, Organ, & Near, 1983), a six-item measure to capture head coaches' affective commitment (Meyer & Allen, 1997), a three-item measure to assess head coaches'€™ overall job satisfaction (Cammann, Fichman, Jenkins, & Klesh, 1983), and a fourteen-item measure to assess student athletes' perceived service quality (Harris, 2002). The descriptive data revealed that the athletic directors' charismatic leadership, one dimension of transformational leadership, was the prominent factor, as perceived by the head coaches. Further, the student athletes perceived responsiveness and empathy as the prominent dimensions of service quality. Results from the SEM indicated that the overall athletic directors' transformational leadership was correlated to all organizational outcomes. In the relationship between the transformational leadership and service quality via the organizational outcomes, generalized compliance mediated the relationship between the transformational leadership and service quality.

The present Military Service System of Taiwan consists of both Conscription and Recruitment and the period for conscribed serviceman is 1 year and 10 months and earlier discharge may be requested after serving one year. The frequent discharge and new joiners prevent the passing down of skills and experience and it becomes the needs for high quality and specialized manpower can hardly be satisfied. In order to exercise the effectiveness of weapons and equipment, it becomes more a necessity to acquire skillful, specialized manpower for the operations and maintenance of equipment through recruitment. Since 2002 / 2003, Ministry of National Defense started to recruit voluntary servicemen and the outcome is quite poor and recruited only 271 and 128 respectively. In 2005, to meet with the needs of various services, with incentives and preference enlarged, the outcomes are 10228 in 2006 and 15231 in 2007. Number of person recruited has increased significantly. In analyzing the sources of recruited in 2006 and 2007, 50.97% and 60.14% are of social youth and education level are most highly school graduate, 76.21% and 77.89% respectively. In geographical distribution of sources, 40.14% came from southern Taiwan and 9.2% of it from Kaohsiung City, 3.2% from Taipei City. Both the cities are the difficult area. It is reasonable to believe that the source of servicemen when recruitment is implemented overall, young person of high school graduate will be the main source, hence, the key to success of recruitment system will be in promoting their motive to join military services voluntarily. In this study, we target at the young person of Kaohsiung reported camp for military services to study their decision process of volunteer in military services. Through empirical study, we should be able to find out the behavior behind the decision making for young men to opt for voluntary service. The findings should have real effectiveness in the implementation of recruitment system as well as the marketing strategies in recruiting voluntary military service. Marketing in metropolitan areas should bring specialized and quality military servicemen. It is suggested that a proper compensation structure shall be established, working environment shall be improved and fringe benefit shall be in place, and there shall be career planning of assistance in occupational training prior to discharge for building the market incentive for recruitment system. On the other hand, it is necessary to build spiritual value applying market discrimination and attract with skill training to maximize the effectiveness. These approaches will build internal identification and expand to overall recognition, so that the channel of recruitment may be expanded and the message may be passed to help the success of recruitment system.

The purpose of this study is to discuss internet service quality and website traffic what relations exist between the two. Review the previous literature on the internet service quality, the general analysis of the literature is to take the questionnaire form. In addition, although Taiwan's small and medium enterprises are active in setting up the company's Web site, but they are only concerned about the existence of their company's Web site. Therefore, they rarely make use of the characteristics of the Internet to increase the profits of the company. The majority of small business Web site service quality is very simple, so this study is based on small and medium enterprises in Taiwan in 2008, 9-12 months of the average site traffic information as a sample. Then we use econometric methods to estimate the internet service quality to the impact of site traffic. After the analysis of empirical models, this study get the following four conclusions: (1) Taiwan's small-scale service sector industries, and its Web site service quality still needs to strengthen. (2) Service interaction quality and usability for visitors's convenience time have a significant positive impact. (3) Information quality and service interaction quality for visitors's byte volume have a significant positive impact. (4) Government should encourage the industry policy of the network platform. Based on the above conclusions, this study suggests that the government can make use of service interaction quality, supplemented by information quality and usability to set up the service sector of the network platform and to provide related technology or subsidies to small businesses and to promote the site.

<p>Denna rapport baseras på en undersökning som går ut på att ta reda på vad man sombutikschef på Systembolaget kan göra för att förbättra kundservicen inom ramarna för despecifika försäljningsregler som företaget måste följa på grund av det monopol påförsäljning av alkoholhaltiga drycker som föreligger.I rapporten tas teorier om servicekvalitet upp där vi bland annat har utgått ifrån tekniskoch funktionell kvalitet, olika teorier om kundservice och personlig service,påverkansmetoder samt teori om organisationens betydelse för servicekvalitet.Vi har använt oss av en kvalitativ undersökningsmetod där vi intervjuat butikschefer i treav Systembolagets butiker. Vidare har vi även använt oss av observationer ochbenchmarking. Det sammanställda resultatet har tillsammans med teorin utgjort en grundnär vi analyserat resultatet av undersökningen och tittat på likheter och skillnader mellanteori och praktik.Den centrala slutsatsen vi kom fram till är att Systembolaget ligger efter i kundservice, dådetta ämne börjat uppmärksammats fullt ut först på senare år. För att utveckla sinkundservice rekommenderar vi bland annat att företagets butiker i större omfattning skallanvända sig av både extern och intern benchmarking för att på så sätt förbättra den egnaverksamheten. Vi kommer även med rekommendationer på åtgärder som vi anser skullekunna öka kundservicen inom Systembolaget.</p>

Dissertation--Philosophische Fakultät--Albert-Ludwigs-Universität Freiburg, 2003. / Bibliogr. p. 349-367.

Texte remanié de: Väitöskirja--Teologinen tiedekunta--Helsingin yliopisto, 1988. / Résumé en anglais. Bibliogr. pp. 151-165.

Texte remanié de: Dissertation--Fachbereich Geschichte--München--Ludwig-Maximilians-Universität, 2003. Titre de soutenance : Die Reform des Zivildienstes. / Bibliogr. p. 427-457.

Reproduction de : Thèse de doctorat : Sociologie et sciences sociales : Lyon 2 : 2005. / Titre provenant de l'écran-titre. Bibliogr. Annexes.

Reproduction de : Thèse d'exercice : Médecine : Nancy 1 : 2005. / Titre provenant de l'écran-titre.