Although theory suggests the importance of the influence of selected human factors as antecedents to the efficiency of upstream supply chains, research findings of the actual influence human factors may have are lacking in evidence. This study examines its influence on the basis of a literature study as well as an empirical study in an attempt to find hard facts to its role in supply chain efficiency. Six different human factors were identified, based on opinions from key opinion leaders in this field of study and investigated its relevance by means of empirical research. Results suggest that the selected human factors that play a definite role in upstream supply chain efficiency are: individual’s principles, individual’s goals and company’s goals for the individual - common goals, personality, ability/trainability, general skills and training, and mutual trust and understanding. Findings presented interesting results that should influence the way management handles its human assets in the organisational environment. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.

Although theory suggests the importance of the influence of selected human factors as antecedents to the efficiency of upstream supply chains, research findings of the actual influence human factors may have are lacking in evidence. This study examines its influence on the basis of a literature study as well as an empirical study in an attempt to find hard facts to its role in supply chain efficiency. Six different human factors were identified, based on opinions from key opinion leaders in this field of study and investigated its relevance by means of empirical research. Results suggest that the selected human factors that play a definite role in upstream supply chain efficiency are: individual’s principles, individual’s goals and company’s goals for the individual - common goals, personality, ability/trainability, general skills and training, and mutual trust and understanding. Findings presented interesting results that should influence the way management handles its human assets in the organisational environment. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.