With the rapid advance in information technology (IT), many hospitals seek new IT to cope with the dynamic change in the competitive environment. This study utilizes the net-enabled business innovation cycle theory to analyze the new opportunity, hospital innovation, capability gap, and customer value when hospitals implement a Citrix Information System. A set of critical dynamic capabilities and guidelines for this IT implementation are identified. These results provide great insight for practitioners and scholars for enhancing their understanding of new IT implementation and provide implication guidelines to help practitioners adapt new IT.

Over the past decade, the rapid developments and growth of information and communication technology (ICT) have triggered a new wave of customer service. This study utilizes the net-enable business innovation cycle theory with secondary data analysis to analyze the process and outcomes of the implementation of emerging technology, i.e., web-based application and voice over internet protocol (VoIP) for the case company, i.e., A Company. We investigate the characteristics and feature of the emerging technology including the web-based application and VoIP, identify the potential economic opportunity for the A Company, analyze the needed business innovation for its growth, and assess the potential value for its customer. The findings have the potential to contribute to the understanding of impacts occurring in the innovation associated with the implementation of the emerging technology for the A Company and offer rich insights for the company to exploit the economic opportunities, the needed business innovation, and the potential value for the customer. This approach also provides a systematic template that helps an organization to decide whether an emerging technology is worthy to implement.

Millions of dollars are spent every year to plan and introduce educational innovation initiatives in the developing world with the hope of bringing about economic development, social progress, and educational reform (Kozma, 2008; Kombe, 2016). But the challenges with introducing and maintaining any educational innovation are multifold in developing countries, which are plagued by economic instability and a lack of resources. This situation worsens when the innovation involves any form of technology. The end result in most technology enhanced educational innovations (TEEIs) in such contexts is disillusionment -- either because expected outcomes have not been met or the positive impact is not sustainable. This disillusionment is usually caused by multiple gaps in the planning and implementation of the innovation or the unrealistic expectation that technology is the panacea of all ills. Studies on educational innovation endeavors (Vergara & Grazzi, 2008; Jhurree, 2005; Kozma & Vota, 2014) have identified a significant lack of research in developing countries. Building on these concerns, this dissertation is a qualitative introspective case study exploring different perspectives of the various change agents (Fullan, 2016; Rogers, 2003) involved in facilitating a TEEI project in Pakistan, namely Digital Hall Study (DiSH). Combining the experiences of these change agents, the study attempts to improve understanding of the factors that facilitate and/or hinder the process of designing, planning, implementing, adopting, and sustaining a TEEI project in the low resource educational settings of developing countries like Pakistan. Findings have shown four categories of factors that influence TEEI by offering support and posing challenges to the implementers and users: social context-based, institution-based, teacher-based, and innovation project-based factors. This study has also demonstrated that reevaluating the innovation process in TEEI projects is essential to ensure that needs analyses are conducted before those projects are designed.