由於台灣網路ICP新聞資料庫已被消費者大量搜尋、閱讀與使用，本研究選擇提供網路新聞內容查詢為主要服務項目的聯合知識庫為對象,進行實證探討。在聯合知識庫的網站的首頁上，針對網路族群為樣本對象，將問卷置放於網路環境以供填答。總共回收2817份有效樣本。 本研究應用G.B.Sproles 與E.L.Kendall(1986)兩位學者之論文發展出消費者決策特性的量表；同時為了測量消費者對服務品質的重視程度，依照了 Parasuraman、Zeithaml、及Berry(1988)三位學者所建構的SERVQUAL量表來做為ICP內容查詢服務特性的20個變項的尺度；然後再選擇廣為採用的四種線上收費模式來進行偏好的實證分析。而整個研究架構的支撐是以消費行為學者Del.I. Hawkins, Roger J. Best & Kenneth A. Coney(1992)所發展的行為研究模式來建立。期望能於研究結果發現網路族群心中最偏好的收費方式。 研究所使用的統計分析方法則有因素分析、T檢定、卡方考驗、變異數分析、迴歸分析等技術，藉以探討網路族群對查詢新聞資料的服務品質重視、消費決策特性、與收費模式偏好之間的相關差異與效果。整體研究結果可作為未來行銷策略的擬定參考。 研究結果發現： 1. 網路族群對ICP內容新聞資料庫收費模式偏好有顯著差異。 2. 網路族群對ICP內容新聞資料庫服務品質所重要的程度不同,對收費模式偏好有顯著差異。 3. 不同網路消費決策特性對收費模式偏好有不同看法。 4. 不同網路消費決策特性所偏好的收費模式,在服務品質重視度上的看法有顯著差異。 5. 年齡與教育程度是影響收費模式偏好之重要因素。 6. 人口統計變數之不同，會影響樣本對小額付費制與預付制之偏好程度。網路族群的人口統計變數對收費模式偏好的顯著相關之中，對小額付費制與預付制有明顯的看法。不同的個人屬性會有不同偏好。其中只有年齡與教育程度有明顯相關，年齡越輕越偏好小額付費,年齡越長(多於年輕者)則偏好預付制；而教育程度高的人有部份會偏好小額制。其它的變項則無明顯差異。 7. 網路族群可接受新聞內容查詢資料庫多元化設計的收費模式。 8. 網路族群較偏好預付制收費模式並期望所享折扣應較多。 9. 因素分析後的三大服務品質因子與四大消費決策特性對收費模式皆呈顯著相關,收費模式對上述二類因子也呈現部份的差異性。 10. 網路族群對ICP內容新聞資料庫服務品質重要性的重視程度經因素分析後，分別為：重視內容品質、使用互動便利性、即時時效性等三大因子。 11. 網路族群在ICP新聞內容查詢服務的消費決策類型可歸納為：理性經濟型、感性衝動型、低價傾向型及基本功能接受型四種類型。 12. 樣本最偏好固定會費者,對服務品質沒有強烈偏好,比較重視內容。最偏好預付制的人最重視內容品質。最偏好小額付費的人最不重視新聞即時性。他們也是最不偏好預付制的人。內容品質及即時性都對小額付費的人不重要。 13. 本研究得出兩個收費模式偏好預測模式，可預測消費者選取固定年費制與預付制之機率。兩個收費模式偏好預測模型，分別如下： logit(p1)=log[p1/(1-p1)]=0.1448*X1+0.1381*X2 p1為選取固定年費之機率 X1為便利性平均重視程度之標準化分數 X2為相關性平均重視程度之標準化分數 logit(p2)=log[p2/(1-p2)]=0.1198*X1+0.1*X2 p2為選取預付制收費之機率 X1為可靠性平均重視程度之標準化分數 X2為充分性平均重視程度之標準化分數 本研究同時發現：現行於ICP新聞內容資料庫查詢服務的收費方式,在實務界是採單一的收費模式，此種方式並非消費者最偏好的選擇。網路族群會因服務品質的重視度不同而有不同偏好。針對於不同族群，網路經營者對收費模式的擬定，未來應以不同的個人屬性而訂定，依循其所重視的服務品質面向，提供多元而彈性的收費策略，以提昇網站的競爭力。 關鍵字：ICP新聞內容查詢、服務品質、消費決策特性、收費模式偏好 / The Analysis on the Internet Consumers' Decision-Making Behavior and their Preferences to the Service Quality and Pricing Models in News-related Online Database & A Case Study on UDNDATA.com Adviser: Dr. Chu Fongkang Tung-Ju Yang ABSCRACT As consumers vastly search, read and use Taiwan's Internet news and database,the research purpose is to exam the online news content search service, udndata. com. The first dimension of the research is based on the models of consumer’s decision-making behaviors which were developed by G.B. Sproles and E.L. Kendall (1986). The other dimension is based on the models from the SERVQUAL scale by Parasuraman、Zeithaml and Berry. The scale was constructed in 1988 and was proved effective. The research use the consumer’s behavior model invented by Del. I Hawkins , Roger J. Best & Kenneth A. Coney in 1992. The research's questionnaireswas posted on udndata.com which randomly allowed average internet consumers to complete. The first dimension of the questionnaire is using ICP content search service's 20 variables to measure the degrees of consumers' regards; the second dimension is about four available online pricing models and let consumers select their own preference model; the third dimension is to look into online consumers' buying behaviors. The methodology of the research is including descriptive statistics, factory analysis, chi-square, ANOVA and regression analysis, to exam online consumers' regards, consuming behaviors and pricing preferences toward search news data service. The findings of the research can be references to future marketing strategies. There are 2,817 effective samples over the udndata.com, and the findings are as below: 1. For online users, there are significant differences to the content search pricing models. 2. For online users, the different degrees of regards to content search quality service will significantly affect their preferences toward pricing models. 3. Different online consuming decision-making behaviors will affect their preferences toward pricing models. 4. For on-line users , different demographics will affect the preferences toward pricing models. The variables of age and education will affect the preferences toward the micro payment and prepaid payment. The youths and high education status prefer the micro payment and the old prefer the prepaid payment. 5. There are significant differences to the pricing models' preference of different online consuming characteristics and the degrees of regards to content service quality. 6. For online users, it is possible for them to choose the multiple pricing models which are close to their personal demographic characteristics. 7. For online users, they prefer to the prepaid pricing model and expect more discounts choices. 8. The 3 groups of the quality services and 4 groups of the consumers’ decision-making behaviors through the factor analysis significantly affect the preferences toward the pricing models. 9. Through factors’ analysis, the online users put the emphasis on 3 characteristics as follows: 1.content quality 2.the convenience of interaction with users 3.the real time effect. 10. After factors’ analysis, the online users of the content search can be categorized as follows: 1. the economic type 2.the impulsive type 3.the low-price oriented type 4.the basic need type. 11. The people prefer the fixed-payment subscription are without strong liking to quality service, however, they pay more attention to the content. The people who prefer the prepaid payment concern the content quality more than others. The people who pay the least on the instant services prefer the micro-payment. The research also finds that the available pricing practice of ICP news content search is single and fixed, it's not consumers’ first choice. Because the online consumers' preferences are varied by their different degrees of regards. In future, the online marketers should emphasize more on different humanity attributes to customize pricing models for different consumer groups, and also take good care of their first service dimension priority to offer more multiple and flexible pricing strategies to enhance their online competitiveness. Key Words: Internet Content Providers’ Service, Pricing Model, News Database, Consumer’ Decision-Making Behavior

最近幾年來，網際網路的出現及應用面的廣泛，改變了企業的資訊架構。從Client/Server擴展到以Web為應用程式的平台，企業面臨了資訊架構的重整，企業網路、電子商務都是現今最新的應用。由於全球資訊網採開放架構，並以HTML、HTTP為標準，使得資訊業者有所依循，開發出許多產品來滿足企業的需求。隨著Web的廣泛使用，應用程式架構、介面與行為特質都將與以往有著大大的不同，元件及交易導向的Web應用程式是勢在必行的路。 對此變革，企業最重要的課題之一是，如何建構完整的企業網路環境以增強競爭力。資料庫系統是企業各種資訊軟體的基礎，在以Web為應用程式的平台的架構下，它仍是其中重要的關鍵元件。選擇資料庫系統必須考慮許多因素，而且現有的資料庫系統的產品很多，各項產品的特性與優點均有不同，每一種產品甚至可再細分成許多元件，可依照需要選用，因此資料庫產品的選擇變成一種複雜的過程。若選擇錯誤則不僅是金錢耗費的損失，更深遠地影響整個企業的順利運作，甚至是企業競爭力的下降，更可能嚴重到影響企業的存續。故資料庫系統的選擇不可不慎。 本文提出一網際網路資料庫體系選擇模式，協助企業在全球資訊網的開放架構及多階層應用系統環境下，評選出符合企業本身狀況及需求的網際網路資料庫系統。此模式內容包含，需求分析與確認、第一至四級網際網路資料庫體系需求屬性之彙整、兩階段的廠商篩選及含加權機制之廠商評比。 最後並將此模式運用於，行政院衛生署藥物食品檢驗局之購置網際網路資料庫設備計劃。 / Internet technology has drastically changed the enterprise computing and platform. Database management and systems represent the core of the change and the key of the new revolution of the information technology and infrastructure. Business information and models have been stored and manipulated through the use of the database technology. Due to the fast growing speed and variety of the database products in the marketplace, managers are having difficult making the right decision in selecting and maintaining the Internet database management and systems. To tackle this issue, we propose a requirements-based software selection model from the user’s viewpoint. In this research, we develop a five-step choice model with an emphasis on the requirement analysis and rank analysis. We collect and compile the functional and non-functional characteristics and features of the Internet database management and systems. We classify and organize them into a four-layer hierarchy and work with the weight mechanism in the rank analysis. This choice model adopts another five-part rank policy in order to produce the final suggestion of software selection. In the end, we apply the new model in a field case study of the Web Database Systems Procurement Project with the National Laboratories of Foods and Drugs, Department of Health, Executive Yuan.