Through a heuristics approach, the author began an exploration of the meaning, both intellectually and emotionally, of personal experiences in organisations. Change and learning was focused on, and how continual rounds of restructuring impacted on the writer as a participant/observer. The lack of spirituality in organisations, how we hide our hearts and souls and how we seek certainty using static models, theories and plans became underlying themes through the work. The findings of the research include outputs such as the development of an organisational model of complexity, but more so outcomes that were the intuitive insights that were gained during the research process / Master of Science (Hons)