The present study's purpose was to investigate the home care staff's experiences of working as key workers, which factors they consider is relevant to key working and what obstacles and opportunities they experience in their work as a key worker. The study also focused on how the home care staff perceive that key working can enable user influence. A qualitative approach was used and the material for the study was collected through semi-structured interviews. The result shows that there are areas for improvement that may develop key working. The study shows that the staff generally feel that working as a key worker works well and that it can enable user influence in many areas. The study finally illustrates factors such as continuity, working relationship oriented, and taking responsibility, as significant for key working to work as successfully as possible. / Föreliggande studies syfte var att undersöka hemtjänstpersonalens upplevelser av att arbeta med kontaktmannaskap, vilka faktorer de anser är av betydelse för ett fungerade kontaktmannaskap samt vilka hinder och möjligheter de upplever i sitt arbete med kontaktmannaskap. Därtill fokuserade studien på hur hemtjänstpersonalen upplever att ett kontaktmannaskap kan möjliggöra brukarinflytande. En kvalitativ ansats användes och materialet till studien samlades in genom semistrukturerade intervjuer. Resultatet visar att det finns hinder som kan påverka personalen att uppnå det som är syftet med kontaktmannaskapet samt att det finns förbättringsområden som kan utveckla kontaktmannaskapet. Studien visar att personalen överlag upplever att arbetet med kontaktmannaskapet fungerar bra samt att de upplever att ett kontaktmannaskap kan möjliggöra brukarinflytande inom många områden. Studien åskådliggör slutligen faktorer såsom kontinuitet, att arbeta relationsorienterat samt att man tar sitt ansvar som kontaktman som betydande, för att ett kontaktmannaskap ska fungera så framgångsrikt som möjligt.

In my diploma thesis I deal with the issue of individual planning as an important tool for social integration of seniors after their entering into the residential social services - Retirement Home Třebíč. The issue of population aging and the seniors seeking residential social services becomes an important issue today and it is related to the increasing length of human life. This thesis consists of a theoretical and an empirical part. The theoretical part is divided into eleven chapters and includes the basic issues related to the main research question. In the empirical part of the diploma thesis there is the goal stated, which is to chart a setting of the individual planning process in the Retirement Home Třebíč. A qualitative research method was applied for a data collection and a sub-analysis method was chosen to create groups (clumps). The major research question for this thesis was established: "Does the individual planning in the Retirement Home Třebíč serve for social integration of the service users?" To answer the main research question, five specific research questions were defined: 1. Are the physiological needs of the users being fulfilled? 2. Is the clients' need for security being fulfilled? 3. Are the social needs of clients being fulfilled? 4. Is the need of clients' autonomy being fulfilled, 5. Are clients satisfied with the individual planning? The research work itself was conducted in two phases. A preliminary research was performed in the first phase and only then the research itself followed. The resulting data were structured and presented according to the specific research questions. The research showed that the respondents are satisfied with individual planning in the Retirement Home Třebíč. In order for the social integration of service users to be complete, not only social but also physiological needs, the need for security and autonomy of residents' needs should be fulfilled. Only if a full range of needs is fulfilled completely, one can speak of a functioning social integration. The research also revealed that all respondents have a key worker and know her name. They identically also answered the question whether they have an individual plan of care formed for them. It reflects wishes of the user if the provided services of the home allow that. To answer the main research question "Does the individual planning in the Senior Home Třebíč serve for social integration of the service users?" my answer is yes. One of the important areas that affect the individual planning and service users' satisfaction is a mutual communication between the residents and staff of the facility. Their proactive approach is of great importance in all areas assessed. In the interviews, clients also repeatedly praised the friendly atmosphere in the home. This thesis should expand awareness of an individual planning in a retirement home among students, home workers, especially key employees, but also the general public.

The dissertation is focused on the adaptation process in a certain Retirement home in Strakonice. The old age is the last evolution period of one´s life and the society should do its best to enable the people to spend this time in harmony, with sense of peace and joy. Nowadays, a pensioner is forced to think of the options provided by social services/social care in case that the health status doesn´t allow him to take care of himself sufficiently and independently or is not able to assure such care through his family. Then a long stay service in a retirement home seems to be an appropriate possibility. Joining such facility is usually considered as one of the most difficult situations that a retiree can meet with. It brings various risks as environment change with no knowledge of the area or people; it represents the loss or limitation of one´s autonomy, habits and privacy etc. A pensioner should properly consider this situation with his family, get ready for it and voluntarily decide to join an retirement home. The objective of my dissertation is to analyse the factors that influence the adaptation of retired people in the Retirement Home Rybniční, Strakonice. In the empirical part, there has been used the method of qualitative research and technics of demi structured dialogue for data collection. The research file has been chosen by the method of contingent defined selection. The own survey has been performed on a selected sample of retirees who complied with the given contingent conditions. The research showed that the arrival to the home for the elderly people is subject to poor health and inadequate housing situation, which represents a barrier to the environment for seniors.To answer the main research questions: What factors affect the adaptation process in the Retirement Home Rybniční, Strakonice? I can state, that the factors such as the home, the saturation of the needs, social contacts with family, friends and other users and active leisure more or less influence the seniors. The research results also pointed out the importance of self-sufficiency, which is affected by the health condition on one hand. On the other hand seniors are driven not only by the mission of Retirement Home Rybniční, but also by their own initiative to maintain the greatest possible degree of autonomy and self-sufficiency. The health status and the rate of self-sufficiency have a great impact on the process of adaptation and affect the individual factors of adaptation. This work should highlight the importance of the adaptation process of the seniors in the home for the elderly, which is not possible to underestimate. Furthermore, it should highlight the need for cooperation of the staff with the family, the importance of communication, environment, needs saturation and activities that can help to overcome this tough life step. Findings and conclusions of the thesis will be used as a feedback for the institution, where the research was carried out.

This paper deals with one of quality standards in homecare services {--} individual planning during the homecare services. It shows principal and content of individual planning during the assistance with a client on present legislative background. It pays attention to homecare services characteristic and specification of its target group, particularly to skills, knowledge and key competences of employees, who are necessary for discovering clients´ personal goals, activating their resources and settling adequate support. There are also integrated theoretical requirements with practical instructions of methods usage and techniques of individual planning during homecare services with communicative and non-communicative clients. These principals are contact, dialog and relationship between key worker and client. The aim of this material is to give proposal for methodical content of individual planning in homecare services, thus set of rules describing course of this process.

The objective of this work is to reveal the human attitude to overcoming difficulties and map the problems brought about by their inclusion to the senior home.The qualitative research was used in the work.The basic technique applied was a standardised interview with respondents during which closed and semiclosed questions were asked, and the technique of semi-standardised interview with the social workers. The research results have shown that seniors associate their entrance to a social institute with the expectation to receive assistance in managing difficult siotuations in their lives.As their capabilities decrease,they seek safety,company,the provision of care and security in its availability.

This diploma thesis deals with support of quality increasing process at social service provider in Domov pro seniory, Zahradní Město in Prague. The theoretical part intercepts a development of social services in context of social and legislative changes, theoretically deals with spheres which relate with change management process i.e. quality of social services, organizational culture and conflicts. With use of qualitative and quantitative methods was followed process of main aim filling of thesis i.e. quality increasing of provided social service. By focus group method was verified successfulness of planned process in praxis of social service provider. Final part of thesis contains my reflection of process from process participant view and from managerial practice view. I also give out my vision of further organization progress shortly. Considering to results of research evaluative phase it is possible to say that main aim of thesis i.e. quality increasing process of provided social service was fulfilled. It is possible to note that partial aims of diploma thesis were successfully fulfilled too i.e. describe action research process, define process pillars and barriers. KEY WORDS Quality Increasing Process, Change, Key Worker, Quality, Social Service Provider, Action Research, Organizational Culture.

1 ABSTRACT The Master's work deals with the adaptaion proces of elders, taking social work services with accommodation. The theoreticaly introduces the topic of social services, demografy and actual documents. Following investigation shows that the residential services are not prefered by seniors; it's using is connected with negative feelings, at least at the beginning. The key role plays a family an social relationships that can widely help to bear the situation. In particular, we recomend the chase of conception of social services, introduce unified systém of data processing and support of social service.

The diploma thesis deals with the possibilities and limitations of the planning care and support to people with dementia. Diseases that lead to the dementia syndrome causing difficulties in almost all areas of life of the person who suffering from the syndrome. A person with dementia then requires specific approaches by others. The aim of this thesis is to identify the specifics of individual planning of social services with people with dementia and find out how is the individual planning with these persons done in selected homes with the special regime in the Capital City Prague and Central Bohemia.The first part provides an overview of current knowledge in the field of related topics. The second part contains the research which was carried in selected nine special regime homes in the Prague and Central Bohemia. In the research were used methods of semi- structured interviews and analysis of documents. In the research was found that the planning with people with dementia is in some aspects different from the planning with people without cognitive impairment. In this planning are more used methods that allow to establish contact with the client and identify and transmit information among employees. There was also found other specifics that are shown in the results section and at the end of this...