The term ‘knowledge mobilization intermediary’ (KMI) is used to describe third party organizations whose role between research producers and users is a catalyst for knowledge mobilization (KM) - targeted, systematic efforts to increase connections between research, policy and practice in public services. This study analyzes 44 Canadian KMIs in education exploring types (governmental, not-for-profit, for profit, and membership), organizational features (mission, scope, target audience, size, resources, membership composition) and processes (message, strategies, functions, dissemination mechanisms). This study maps the landscape of research mediation in education and reports on these findings using a multiple-paper format. The introductory chapter sets the stage for the papers by providing the background of the study and introducing the concept of knowledge mobilization. The first conceptual paper provides a typology of KMIs and a framework of knowledge brokering characteristics with seven elements (mission, resources, staff roles, political affiliation, autonomy, message, and linkages). The second paper reports on an approach to measuring and comparing KM efforts of diverse organizations using a common matrix of elements arising from the research utilization literature: KM strategies (products, events and networks) and KM indicators as they relate to strategies (different types, ease of use, accessibility, focus of audience and so on). The third paper outlines what KMIs exist in Canada, their organizational features, and reports on their activities, ultimately providing a typology of brokering strategies utilized in research mediation and a framework of eight major brokering functions used to increase research use and its impact: awareness, accessibility, engagement, capacity building, implementation support, facilitating linkages and partnerships, policy influence and organizational development. The fourth paper presents empirical findings of online practices of KMIs such as blogging and microblogging, social networking, social bookmarking, multimedia, share buttons on websites, and RSS feeds. Overall, use of social media is not pervasive and, when it is used, the content is often not research-based. The concluding chapter synthesizes the findings in relation to each research question, summarizes the implications arising from each paper, and makes recommendations for research producers, users and intermediaries across public service sectors.

The term ‘knowledge mobilization intermediary’ (KMI) is used to describe third party organizations whose role between research producers and users is a catalyst for knowledge mobilization (KM) - targeted, systematic efforts to increase connections between research, policy and practice in public services. This study analyzes 44 Canadian KMIs in education exploring types (governmental, not-for-profit, for profit, and membership), organizational features (mission, scope, target audience, size, resources, membership composition) and processes (message, strategies, functions, dissemination mechanisms). This study maps the landscape of research mediation in education and reports on these findings using a multiple-paper format. The introductory chapter sets the stage for the papers by providing the background of the study and introducing the concept of knowledge mobilization. The first conceptual paper provides a typology of KMIs and a framework of knowledge brokering characteristics with seven elements (mission, resources, staff roles, political affiliation, autonomy, message, and linkages). The second paper reports on an approach to measuring and comparing KM efforts of diverse organizations using a common matrix of elements arising from the research utilization literature: KM strategies (products, events and networks) and KM indicators as they relate to strategies (different types, ease of use, accessibility, focus of audience and so on). The third paper outlines what KMIs exist in Canada, their organizational features, and reports on their activities, ultimately providing a typology of brokering strategies utilized in research mediation and a framework of eight major brokering functions used to increase research use and its impact: awareness, accessibility, engagement, capacity building, implementation support, facilitating linkages and partnerships, policy influence and organizational development. The fourth paper presents empirical findings of online practices of KMIs such as blogging and microblogging, social networking, social bookmarking, multimedia, share buttons on websites, and RSS feeds. Overall, use of social media is not pervasive and, when it is used, the content is often not research-based. The concluding chapter synthesizes the findings in relation to each research question, summarizes the implications arising from each paper, and makes recommendations for research producers, users and intermediaries across public service sectors.

Driven by the insight that knowledge is power and, therefore, it is the core element for a company to be successful I examined which strategies enhance knowledge-sharing practices and processes among the HEI’s co-workers in order to create new competitive niches. This is especially important in times of ongoing change at an international level as HEIs seem to be increasingly in competition among one another for funds and students' intake. I based my study on the theoretical framework of Nonaka & Takeuchi’s SECI model of knowledge creation (1995) where, according to the authors, the knowledge-sharing takes place in four modes: socialization, externalization, combination and internalization. The main focus of my thesis is the socialization dimension, hence, the face-to-face communication between co-workers and their shared experiences and skills: the ‘tacit to tacit’ knowledge-sharing; the interaction between the different co-workers in the socialization process. Since all knowledge derives from tacit knowledge originally, tacit knowledge is, according to Nonaka/Takeuchi (1995), a person's own personal knowledge and his/her experience and skills; whereas explicit knowledge, on the other hand, is the formal and codified knowledge open to everybody via documents in a systematic language. The study of both literature and empirical data has shown that a special attention must be given to the resource-based view on strategy as it emphasizes the importance of the socialization mode by connecting the respective co-workers with one another in order to create something new. It is such a strategy that focuses on the best deployment of the knowledge resources in order for the institution to take advantage of their co-workers’ embedded, natural, context-specific, difficult to express and attached to the knower’s tacit knowledge. As a result, the key properties of a knowledge-enabling environment (in this thesis called ‘ba’) have been analyzed where tacit knowledge receives its attention by creating space and time for the tacit, hidden, embedded knowledge to emerge. Further field studies in different realities would now be helpful to further extract common patterns for the creation of a sense-making framework of strategy where the tacit dimension of each co-worker is seen to be a unique and remarkable asset for HEIs in order to gain a position of competitive advantage in the market place.

This study contributes an original, practice-based analysis of knowledge brokering in inter-organisational communities of practice in the not-for-profit sector. Defining characteristics of the not-for-profit sector include its social values, principles and practices. Existing literature understates or overlooks the significance of values and principles that are manifested in and enlivened through every day social practices and practitioner encounters. The study contributes by presenting knowledge brokering as a knowledge sharing intervention which integrates people, processes, values and principles into practice. Knowledge brokering and other practice interventions in the not-for-profit sector have to align with its social mission, if they are to be compatible and effective. This is especially so in multi-agency partnerships and inter-organisational communities of practice where collaboration and co-existence rather than assimilation are the primary objectives. This study finds that values-compatible knowledge brokering interventions, boundary bridging, co-creation, common artefacts and knowledge sharing, enable inter-organisational communities of practice to evolve without sacrificing individual autonomy. Foundational knowledge brokering literature emphasises the structural position of the knowledge broker, their knowledge superiority and the benefits they accrue by operating on the periphery of a social network. The study contributes by arguing that knowledge brokering processes and roles can be examined through an alternative practice lens with the knowledge broker as an internal co-practitioner located within a network. The study was carried out in a new, time-limited multi-agency partnership project in the not-for-profit sector. The partnership constituted an inter-organisational community of practice comprising advice, information and support agencies that had agreed to work collaboratively to improve local services. The author was employed as the project s Knowledge Management Officer and carried out the study over a two year period using an insider action research approach. As an insider practitioner-researcher, the author contributed to the project s objectives, worked collaboratively with practitioners and gathered rich data. Action and research occurred simultaneously and the iterative processes enabled the cumulative learning to inform, develop and analyse the practice. The combination of using insider action research approach, an examination of knowledge brokering as a practice intervention and a multi-agency, not-for-profit setting, makes this a unique practice-based study untapping knowledge management lessons from the not-for-profit sector.