Many companies today have to deal with business processes optimization, ongoing removal of system obstacles and identifying any bottlenecks laying on the way which are preventing us to reach our goals. I would like to show how we have dealt with similar problems in our case applied in the department of web application maintenance. In the first chapter I will introduce the basic information about the history, environment the company operate in and maintenance activities which are part of the process. Following with description all of the system obstacles and bottlenecks identified in the process and possible solutions or improvements for their elimination. In the last chapter I will present the achieved results after my executing of the proposed improvements and if the expectations have been met or not and what positive or negative influence it has brought.

This Master Thesis is focused on the concept of outsourcing and Shared Service Center (SSC) as a tool for reducing operational costs. Outsourcing will be defined along with the various types with advantages and disadvantages of each. Further, the work is focused on process of establishing SSC. The main objective of this thesis is to identify and assess the most important factors for establishing a Shared Services Center. The primary target is divided into the sub- goals. These goals include identifying key factors for locating SSC, assessing the financial benefit of establishing SSC and revelation in which parts of the company savings are highest. Next sub-objective is to evaluate various stages of implementation and progress. The last objective is to evaluate using KPIs as a tool for measuring effectiveness of SSC. For achieving these goals online research, evaluation interviews with executives of Vodafone and internal materials are used. For evaluating of locality are also used methods of managerial decision-making. Theoretical part is followed by a case study. I chose an example of establishing Vodafone SSC in Budapest. On this example my knowledge

This master thesis deals with an analysis of reporting in business and its technological coverage by Microsoft Business Intelligence portfolio. The main objective of this work is to analyze the individual organization's requirements on reporting and coverage options. This work can serve as a tool for implementation of reporting in a company or for increasing the efficiency of reporting. The first part is theoretical. It deals with Business Intelligence as an environment for reporting. It also defines the basic concepts. The next part covers the area of reporting. This section provides an insight into the history, definition of outcomes and detailed classification of reporting from different perspectives. Furthermore, the definition of users reporting and the reporting standards in companies is also covered. At the end of this chapter, there is the definition of the benefits of reporting for companies. The main part of this master thesis is an analysis of the requirements for reporting in companies. The chapter defines five key perspectives which are described in a greater detail. The methods how companies should methodically approach these requirements are also discussed. The chapter further looks at the requirements for a concrete report. An output of this chapter is an effective template for gathering requirements for a specific report. The last chapter focuses on reporting portfolio analysis of Microsoft and defines the concept of Microsoft. It provides detailed information about reporting products that Microsoft offers. An analyses and a mapping of the individual characteristics of the products and the requirements is defined in this thesis.

The main goal of diploma thesis is to propose a model for metrics description and metrics themselves, which will be used for different project areas effectiveness and performance evaluation during core banking systems implementation. The second goal is to describe metrics using MBI (Management of Business Informatics) model and compare results. The thesis has the next structure: - theoretical part, where main terms and research works which addressed to the same topic are described; -analytical part, where models for metrics description and metrics will be introduced; - conclusion, where results will be evaluated and models will be compared.

What is measured can be improved. That's why Red Hat and the PnT DevOps team are calling for a graphical visualization of metrics and key performance identifiers (KPIs) that will be available to customers, engineers, and stakeholders to review the progress of the PnT DevOps team.

This master’s thesis is focused on evaluation of managerial reporting in defined department of a company and by using a case study approach, it designs a reporting that actively engages Business Intelligence tools based on performed process and infrastructure analysis. Prior to the analysis there a literature review explaining concepts of information management and Business Intelligence. The thesis is concluded by a project plan that designs a proposal of the new reporting process utilizing given technology.

The thesis is focused on the description of LTE system in terms of signaling on interfaces of LTE and EPC subsystems, such as UE initial network connection. The next section describes the types of diagnostic methods for mobile networks using OSS, drive testing and flow analysis. The thesis also aims at description of key performance indicators (RSRP, RSSI, etc.) and the proposal for measuring of the LTE network physical layer and the data transmission speed.

This master’s thesis deals with analysis of the performance of the company Kraft Foods CR, s. r. o. The theoretical part explains the term performance and describes methods of the measuement. In the next part is outlined the profile of the company and company is evaluated by the EFQM Model, using which are identified weaknesses in the organization and discovered the hidden potentials of the company.

This work deals with reporting as a tool for the creation of a comprehensive system of data and indicators testifying about the company's activities in an understandable and user-compact format. Further demonstrated by the practical use of examples and forms of reports to highlight the crucial and often repetitive deficiencies and errors in the use of business information. Based on detailed analyzes are evaluated selected reports and recommendations are defined to make the process of reporting more effective. Selected reports are supplemented by a range of new information that will enhance the management process and therefore lead to savings. These savings are discussed in detail in one of the recommendations of the work on the introduction of CRM IS.

The aim of the study was to replicate and validate the UEQ KPI introduced by Hinderks et al. (2019) in a context-only extension study by applying it to a product with high hedonic qualities, namely Netflix. The secondary research aim was to identify areas of improvement for Netflix’ user experience. An online survey was conducted with a positivist research philosophy and a deductive research approach in order to achieve the research aims. The chosen methodology proved to be appropriate and effective. The UEQ KPI was confirmed to be a valid methodology to evaluate products with high hedonic qualities. This study hence contributed to the validity of the UEQ KPI and to its generalisability. Certain areas of improvement and their perceived importance for Netflix’ UX were identified, listed from most to least promising: Efficiency, Stimulation and the Novelty. However, as the UEQ KPI is fairly new, more research on this topic is necessary to further validate it. Certainly, this topical development in UX research was proven to be a promising approach to assess the UX of products with different characteristics in a cheap, fast and accurate way.