É um dever dos profissionais que trabalham na área de mensuração discutir os temas que envolvem a manutenção/calibração de instrumentos geodésicos em ambiente laboratorial e o uso de padrões específicos voltados para as áreas de instrumentação e de Sistema de Gestão da Qualidade. Para isso, é importante mencionar as normas ISO 17123:2001, NBR ISO/IEC 17025:2005, ABNT NBR ISO 9001:2000 e os métodos compactos para laboratório voltados para testar estações totais e instrumentos EDM. Neste contexto, o principal objetivo desta pesquisa é discutir os temas relacionados à manutenção/calibração de instrumentos geodésicos em laboratório, mostrando a importância da implantação do Sistema de Gestão da Qualidade (SGQ). Também são discutidas as vantagens decorrentes desta implantação, bem como a organização estrutural e de pessoal para tal sistema, apresentando as normas específicas usadas para a realização de trabalhos em agrimensura. Para compreender melhor a temática da dissertação foram pesquisados alguns laboratórios internacionais que trabalham com a manutenção/calibração de instrumentos geodésicos, que são acreditados pela norma ISO 17025:2005, são certificados pelas normas ISO 9001:2000 e realizam os seus procedimentos de acordo com os requisitos da norma ISO 17123:2001. Dessa forma, as avaliações sobre a estrutura organizacional do laboratório, a estrutura de pessoal e o SGQ implantado, foram realizadas de forma mais segura. Os laboratórios pesquisados realizam suas atividades de acordo com os requisitos das normas ISO 9001:2000, ISO 17025:2005 e ISO 17123, garantindo qualidade aos trabalhos nos laboratórios. A calibração realizada de forma correta e regular contribui para a promoção da qualidade das atividades nos laboratórios. / It is the duty of professionals working in the area of measurement discuss issues involving the maintenance/calibration of geodesic instruments in the laboratory and the use of specific standards directed to the areas of instrumentation and Quality Management System. Therefore, it is important to dimensional standards ISO 17123:2001, ISO/IEC 17025:2005, ISO 9001:2000 and compact laboratory methods aimed at testing EDM instruments and total stations. In this context, the main objective of this research is to discuss issues related to maintenance/calibration of geodetic instruments in the laboratory, showing the importance of implementing the Quality Management System (QMS). Also discussed are advantages of this deployment, as well as the structural organization and personnel for such a system, with specific standards used to perform work in surveying. To better understand the theme of the thesis were searched some international laboratories that work with the maintenance/calibration of geodetic instruments, which are accredited to ISO 17025:2005 are certified by ISO 9001:2000 and realize their procedures in accordance with the requirements of ISO 17123:2001. Thus, the ratings on the organizational structure of the laboratory, the personnel structure and quality management system in place, were held more securely. The laboratories surveyed perform their activities in accordance with the requirements of ISO 9001:2000 and ISO 17025:2005 and ISO 17123, ensuring quality to work in laboratories. The calibration performed correctly and regularly contributes to the promotion of quality activities in the laboratories.

É um dever dos profissionais que trabalham na área de mensuração discutir os temas que envolvem a manutenção/calibração de instrumentos geodésicos em ambiente laboratorial e o uso de padrões específicos voltados para as áreas de instrumentação e de Sistema de Gestão da Qualidade. Para isso, é importante mencionar as normas ISO 17123:2001, NBR ISO/IEC 17025:2005, ABNT NBR ISO 9001:2000 e os métodos compactos para laboratório voltados para testar estações totais e instrumentos EDM. Neste contexto, o principal objetivo desta pesquisa é discutir os temas relacionados à manutenção/calibração de instrumentos geodésicos em laboratório, mostrando a importância da implantação do Sistema de Gestão da Qualidade (SGQ). Também são discutidas as vantagens decorrentes desta implantação, bem como a organização estrutural e de pessoal para tal sistema, apresentando as normas específicas usadas para a realização de trabalhos em agrimensura. Para compreender melhor a temática da dissertação foram pesquisados alguns laboratórios internacionais que trabalham com a manutenção/calibração de instrumentos geodésicos, que são acreditados pela norma ISO 17025:2005, são certificados pelas normas ISO 9001:2000 e realizam os seus procedimentos de acordo com os requisitos da norma ISO 17123:2001. Dessa forma, as avaliações sobre a estrutura organizacional do laboratório, a estrutura de pessoal e o SGQ implantado, foram realizadas de forma mais segura. Os laboratórios pesquisados realizam suas atividades de acordo com os requisitos das normas ISO 9001:2000, ISO 17025:2005 e ISO 17123, garantindo qualidade aos trabalhos nos laboratórios. A calibração realizada de forma correta e regular contribui para a promoção da qualidade das atividades nos laboratórios. / It is the duty of professionals working in the area of measurement discuss issues involving the maintenance/calibration of geodesic instruments in the laboratory and the use of specific standards directed to the areas of instrumentation and Quality Management System. Therefore, it is important to dimensional standards ISO 17123:2001, ISO/IEC 17025:2005, ISO 9001:2000 and compact laboratory methods aimed at testing EDM instruments and total stations. In this context, the main objective of this research is to discuss issues related to maintenance/calibration of geodetic instruments in the laboratory, showing the importance of implementing the Quality Management System (QMS). Also discussed are advantages of this deployment, as well as the structural organization and personnel for such a system, with specific standards used to perform work in surveying. To better understand the theme of the thesis were searched some international laboratories that work with the maintenance/calibration of geodetic instruments, which are accredited to ISO 17025:2005 are certified by ISO 9001:2000 and realize their procedures in accordance with the requirements of ISO 17123:2001. Thus, the ratings on the organizational structure of the laboratory, the personnel structure and quality management system in place, were held more securely. The laboratories surveyed perform their activities in accordance with the requirements of ISO 9001:2000 and ISO 17025:2005 and ISO 17123, ensuring quality to work in laboratories. The calibration performed correctly and regularly contributes to the promotion of quality activities in the laboratories.

Les mesures de contrôle de la contamination croisée sont principalement concentrées dans la salle opératoire dentaire alors que les articles transférés entre la clinique et le laboratoire dentaire et les instruments de laboratoire ont reçu peu d’attention. Cette étude vise à documenter l’application des mesures d’asepsie sur ces articles par les professionnels du domaine dentaire ainsi que leurs perceptions entourant ces mesures. Un questionnaire autoadministré et anonyme a été envoyé à un échantillon aléatoire des dentistes, denturologistes et directeurs de laboratoire dentaire qui étaient inscrits aux listes des ordres professionnels en juin 2008 dans la province de Québec. Des 1100 questionnaires envoyés, 376 ont été retournés remplis. Presque trois quarts (72,1 %) des répondants affirment faire l’asepsie des instruments de laboratoire et 74,9 %, la désinfection des articles transférés mais avec des pourcentages variables selon le groupe d’articles (empreintes, prothèses, etc.). Seulement 9,1 % de professionnels identifient de façon générale les articles désinfectés avant l’envoi. Plus de la moitié des professionnels (51,4 %) trouvent qu’ils n’ont pas assez d’information sur l’asepsie des articles transférés et 62,4 %, qu’elle est difficile à appliquer. Cette étude est la première réalisée auprès des trois groupes de professionnels et la première à étudier leurs perceptions entourant l’asepsie des articles transférés et de l’instrumentation de laboratoire. Nous avons démontré que l’application des mesures d’asepsie à ces articles par les professionnels du domaine dentaire n’est pas toujours conforme aux normes proposées et qu’il existe un besoin de renforcer leur application, surtout en ce qui a trait aux articles transférés. / Infection control practices have been mainly concentrated in the dental operatory whereas the articles transferred between the dental clinic and the dental laboratory as well as laboratory instruments have received less attention. This study attempts to document the practices of dental care professional implicated in the fabrication of dental prosthesis as to the asepsis of these items as well as their perceptions towards it. In June 2008 an auto-administrated and anonymous questionnaire was sent to a random sample of dentists, denturologists and dental laboratory directors licensed to practice in the province of Quebec (Canada). From the 1,100 questionnaires sent, 376 were returned filled-in. Almost two thirds of responders (72.1%) claim to disinfect or sterilize laboratory instruments and 74.9% to disinfect transferred articles, with percentages varying according to the group of articles (impressions, prosthesis, etc.). However, only 9.1% regularly identify disinfected work. More than half of the responders (51.4%) think it is difficult to apply a form of asepsis on transferred articles and 62.4% believe there is a lack of information towards it. This study is the first to have been addressed simultaneously to the three groups of professionals and the first to question them on their perceptions. It demonstrated that the application of asepsis measures to transferred articles and laboratory instruments by dental care professionals is not always complying with existing recommendations. There is a need to reinforce their application, especially of asepsis measures on transferred articles.

Les mesures de contrôle de la contamination croisée sont principalement concentrées dans la salle opératoire dentaire alors que les articles transférés entre la clinique et le laboratoire dentaire et les instruments de laboratoire ont reçu peu d’attention. Cette étude vise à documenter l’application des mesures d’asepsie sur ces articles par les professionnels du domaine dentaire ainsi que leurs perceptions entourant ces mesures. Un questionnaire autoadministré et anonyme a été envoyé à un échantillon aléatoire des dentistes, denturologistes et directeurs de laboratoire dentaire qui étaient inscrits aux listes des ordres professionnels en juin 2008 dans la province de Québec. Des 1100 questionnaires envoyés, 376 ont été retournés remplis. Presque trois quarts (72,1 %) des répondants affirment faire l’asepsie des instruments de laboratoire et 74,9 %, la désinfection des articles transférés mais avec des pourcentages variables selon le groupe d’articles (empreintes, prothèses, etc.). Seulement 9,1 % de professionnels identifient de façon générale les articles désinfectés avant l’envoi. Plus de la moitié des professionnels (51,4 %) trouvent qu’ils n’ont pas assez d’information sur l’asepsie des articles transférés et 62,4 %, qu’elle est difficile à appliquer. Cette étude est la première réalisée auprès des trois groupes de professionnels et la première à étudier leurs perceptions entourant l’asepsie des articles transférés et de l’instrumentation de laboratoire. Nous avons démontré que l’application des mesures d’asepsie à ces articles par les professionnels du domaine dentaire n’est pas toujours conforme aux normes proposées et qu’il existe un besoin de renforcer leur application, surtout en ce qui a trait aux articles transférés. / Infection control practices have been mainly concentrated in the dental operatory whereas the articles transferred between the dental clinic and the dental laboratory as well as laboratory instruments have received less attention. This study attempts to document the practices of dental care professional implicated in the fabrication of dental prosthesis as to the asepsis of these items as well as their perceptions towards it. In June 2008 an auto-administrated and anonymous questionnaire was sent to a random sample of dentists, denturologists and dental laboratory directors licensed to practice in the province of Quebec (Canada). From the 1,100 questionnaires sent, 376 were returned filled-in. Almost two thirds of responders (72.1%) claim to disinfect or sterilize laboratory instruments and 74.9% to disinfect transferred articles, with percentages varying according to the group of articles (impressions, prosthesis, etc.). However, only 9.1% regularly identify disinfected work. More than half of the responders (51.4%) think it is difficult to apply a form of asepsis on transferred articles and 62.4% believe there is a lack of information towards it. This study is the first to have been addressed simultaneously to the three groups of professionals and the first to question them on their perceptions. It demonstrated that the application of asepsis measures to transferred articles and laboratory instruments by dental care professionals is not always complying with existing recommendations. There is a need to reinforce their application, especially of asepsis measures on transferred articles.