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El presente trabajo de investigación analiza las actividades económicas realizadas por LAVANDERÍAS ALL CLEAN S.R.L., empresa que se encuentra ubicada en Santiago de Surco y opera desde hace dieciséis años, brindando servicios de lavandería al agua y al seco, y servicios complementarios como costuras menores. Considerando los resultados de entrevistas y encuestas a sus clientes actuales y potenciales, se determinó la necesidad de una mejora en el servicio que permita facilitarlo al acercar la lavandería a los consumidores mediante la posibilidad de recoger y entregar sus prendas para ser lavadas. En ese sentido, se planteó como visión de la empresa., sobre la base del ato nivel de calidad de servicio como su ventaja competitiva, constituirse en la empresa líder en calidad de servicio de lavado de prendas en Santiago de Surco, en un período de cinco años. Como parte de nuestras acciones estratégicas se encuentran un programa de capacitación al personal, la implementación de un aplicativo y el establecimiento de ofertas y promociones para incrementar la cercanía de los servicios de la empresa a sus clientes, lo que se refleja en un cambio de imagen y en la creación de un eslogan, así como en el desarrollo de dos nuevas sucursales de la empresa. Finalmente, en atención a los planes funcionales y al análisis financiero, se concluye que la propuesta de mejora desarrollada cuenta con un nivel de rentabilidad es de 54.88%, superando al 30% de rentabilidad definido como uno de los objetivos estratégicos del proyecto. / This research analyzes the economic activities carried out by LAVANDERÍAS ALL CLEAN S.R.L., a company that is located in Santiago de Surco and has been operating for sixteen years, providing laundry services for water and dry goods, and complementary services such as small seams. Considering the results of interviews and surveys to their current and potential clients, becomes important the need for an improvement in the service that facilitates it when approaching the laundry to the consumers was determined, by the possibility of collecting and delivering their garments to be washed. In that sense, it was proposed as the company's vision, based on the high level of service quality as its competitive advantage, to become the leading garment washing service quality company in Santiago de Surco, during a period of five years. As part of our strategic actions, we find a staff training program, the implementation of an application and the establishment of offers and promotions to increase the proximity of the company's services to its clients, which is reflected in a change of image and in the creation of a slogan, as well as in the development of two new branches of the company. Finally, in view of the functional plans and the financial analysis, it is concluded that the proposal for improvement developed has a level of profitability is 54.88%, surpassing the 30% profitability defined as one of the strategic objectives of the project. / Tesis

by Cheung Yee Man. / Thesis (Master of Commerce)--Chinese University of Hong Kong.

yes / Purpose All internal logistics systems contribute to the overall success of healthcare service delivery; laundry management (as a closed loop logistics system) is a critical system which facilitates patient recovery and rehabilitation. Studies indicate that applying efficiency measures/improvement tools in such systems, can deliver financial savings and strengthening of in-house competencies (Banerjea-Brodeur et al. 1998; Golden et al. 2008). This study focuses on the review and improvement of laundry management systems in a Thailand Hospital and the organizational culture underpinning this. This hospital was awarded the highest level of hospital accreditation (high level of quality and environmental compliance within this site). Despite this, problems existed at a very basic level with the laundry management, which can undermine patient dignity and respect and increase risk infection and health complications. This study contributes to the Thai healthcare agenda, a core mission of which is to “Develop efficient and equitable integrated health service system for both normal situation and emergency with emphasis on basic rights, specialized service and emergency medicine, surveillance system, disease prevention and control and health threats” (MOPH 2003). Research Approach The key research methods employed include literature review, in-depth interview, observation, documentation and content analysis. A mixed methods methodology was considered appropriate for this study for a number of reasons including a lack of previous insight into this system and the number of actors involved. To this end a triangulated view of the laundry management system was realized. Findings and Originality Delays in the provision of linen and patient clothing (1-4 days bottleneck) were adversely affected by unstructured laundry operations, insufficient personnel, poor job design and worn-out equipment. As a result of this analysis several solutions were steadily implemented which led to: (i) linen shortage was reduced by 12.12% - 28.48%, and (ii) the total cleaning time per cycle was reduced by 130 minutes (45.12%). The impact of the improvement practices in place were perceived to be undermined by cultural factors such as very high internal conflict, the new hospital Director with relatively low power, and limited budget allocated to purchasing linen. Research Impacts Very few studies have explored a closed-loop supply chain of hospital laundry management systems, fewer collected data from key users using a mixed methods methodology. Reverse Exchanges (RE), a new theoretical framework, was adopted to examine the laundry processes. This study attempts to this study fill these gaps. Although this research studied one district hospital; the practices can be greatly generalized; and the diagram of laundry operations and this research design can be replicated. Practical Impacts Improvement measures have been identified which directly impact on the effectiveness and efficiency of this operation. Whilst this is once case study site analysis, this can offer a positive contribution to the healthcare agenda within this country.

Relationships between laundry practices, detergent knowledge, perception of water quality, and satisfaction with laundry results were determined in this study. The mail survey method was used to obtain information from Virginia Extension Homemakers in April 1986. Only respondents who did laundry in their own home or apartment were used. Two hundred and seventy-six respondents, from a sample of 370 homemakers, met the criterion. Spearman's rho correlation coefficient was used to determine if relationships existed between the variables. Low correlations were found between the variables; therefore, definite conclusions regarding relationships between the variables could not be made. Some discrepancies between actual and recommended laundry practices were found. Data also revealed a lack of knowledge regarding functions of detergent ingredients and proper use with specific water conditions, and some lack of awareness and misperceptions of water quality were detected. However, satisfaction with laundry results was generally good, and most homemakers seemed relatively pleased. The findings suggested that educational programs should emphasize information about detergent formulations and water characteristics. More information on recommended laundry practices and how they should be modified according to water conditions and detergent use also was needed. / M.S.

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