published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Public Administration / Master / Master of Public Administration

Total Quality Management (TQM) is both enthusiastically praised and severely criticised in the management literature. The current study discusses various problems related to TQM and suggests a model for TQM to attempt to alleviate these problems. This model integrates quality and environmental management basing the system on a combination of the ISO 9002 and ISO 14001 standards. A number of perspectives, which are consequences of the model, are discussed, including integration, participation and multi-criteria decision making. Different strands of Systems Theory are presented as providing insights that should assist in successfully addressing these perspectives. General Systems Theory is described as providing perspectives regarding integration and Soft Systems Thinking as providing perspectives regarding participation. Multi-Criteria Decision Making (MCDM) methodologies are not normally seen as part of Systems Thinking but the compatibility of these two approaches is argued and the utility for TQM of the link between MCDM and Systems Thinking indicated. Critical Systems Thinking is suggested as providing the theoretical perspectives to define a multimethodology framework linking three methodologies, Soft Systems Methodology (SSM), Strategic Assumptions Surfacing and Testing (SAST) and Analytic Hierarchy Process (AHP). This framework is suggested as providing the diversity of perspectives needed to promote participation in the process and to give a sense of direction in the multifaceted management intervention on the problem of progressing toward a combined ISO 9002114001 system. T!Us framework was implemented at Mondi Kraft, Richards-Bay Mill via three workshops following an Action Research based process. This process is described and the data emanating from the workshops analysed and discussed. The process succeeded in the objective of promoting organisational learning on two levels. First, the introduction of the three new methodologies increased management knowledge by providing extra problem solving methods. Second, the issues and models discussed during the workshops heightened management awareness of quality and environmental matters across a wide front and, through the AHP ratings, management was able to prioritise these issues for later action. A number of recommendations and items for possible further research flowed from this study and are discussed. / Thesis (M.Comm.) - University of Natal, Pietermaritzburg, 1998.

The South African Waste Information System (SAWIS) was developed by the Department of Environmental Affairs and Tourism (DEAT) in 2005. This is a system used by government and industry to capture routine data on the tonnages of waste generated, recycled and disposed of in South Africa on a monthly and annual basis. All waste producers and waste management organisations should contribute to this national waste database and should accurately monitor the types and quantities of waste produced and handled. According to DEAT (2006) the need for Data verification is important. DEAT (2006:59) defined the term Data Verification as: "assessing data accuracy, completeness, consistency, availability and internal control practices that serve to determine the overall reliability of the data collected." The aim of the study is to determine a procedure, as well as the nature and extent of internal and external source documents, which could be used in the reconciliation of medical waste quantities from generation to disposal. The key objectives are to determine whether the selected hospitals keep internal records of the quantities of medical waste generated; to reconcile the waste quantities on the internal records with the external records, such as the collection certificates, invoices and waste incineration certificates; to ascertain whether the quantity of medical waste generated is equal to the quantity of waste incinerated and disposed of to determine the ratio factor between the quantity of medical waste before incineration and the quantity of the residue (ashes) after incineration, and to make recommendations on the reconciliation of waste quantities from the point of generation to the point of disposal. The results of the study indicate that the destruction certificate is the proof that the waste that was on-site collected by the service provider has been disposed /treated. Especially as an internal control measure. The health care risk waste (HCRW) management record keeping of quantities of weight as per Hospital A, Hospital B and Hospital C allows the opportunity to analyse the weight per month and per Hospital and per category and to make comparisons. The weakness or the gap however still exist that the waste is not weighed at the point of origin, but at the point where the waste service provider collects the waste onsite. It is from this point onwards that the service level agreement between the hospital and the waste service provider and the document management system and the tracking receipt and the waste collection documents (WCD) becomes relevant and where the quantities of waste per category are for the first time recorded. The hypothesis as stated in Chapter 1 was proven valid. The study concludes that reconciliation and comparison between the collection certificate and the destruction certificate and the monthly invoice is therefore possible, but the risk of mixing of waste and the understating or overstating of waste quantities is still not overcome. / Environmental Sciences / M. Sc. (Environmental management)

Da Gama Textiles, based in the Eastern Cape has seen its sales of Jacquard products being affected in recent years by cheaper imported products. A study was required to enable its senior management to develop a branding strategy for its Jacquard products. In addition, senior managers required information about how to take advantage of the 2010 World Cup. Data collection was conducted in July to September 2009, using two population groups. The first one was bed and breakfast managers in KwaZulu-Natal, with the second one being top ten Jacquard customers by volume in South Africa. Results showed that awareness levels for Da Gama’s Jacquard products are low, although more than half of respondents would be willing to receive literature from Da Gama in the future relating to Jacquard products. Among the top ten customers, loyalty levels were found to be high, however customers were not satisfied with Da Gama’s price levels and felt that designs and delivery lead times could be improved. A suggested branding strategy was drafted, targeting both population groups. A strategy to build brand awareness and brand loyalty levels was suggested for bed and breakfast managers, while a strategy to improve brand loyalty levels was suggested for the top ten customers. / Business Administration / M. Tech. (Business Administration)

After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research to a case study of the development and implementation of a performance management system in a non-governmental organization (NGO), the Public Service Accountability Monitor (PSAM). Collation of the relevant data is followed by a discussion of the development and implementation of the performance management system at the PSAM over a 5-year period from 1 June 1999 to 31 May 2004. This is considered in terms of the PSAM’s achievement of commitments to Funders and the concurrent development of the performance management system. Next an analysis of major themes that emerged from the research, in terms of important items for consideration in the development and implementation of a performance management system in an NGO, and areas for possible future improvements to the system is presented. After analyzing the relevant information, it became apparent that the performance management system has no direct bearing on the ability of the PSAM to achieve its stated commitment to Funders. However, these short-term focused expectations of the performance management system are outweighed by the positive contributions that have been made by its introduction, specifically in the area of training and development. This important aspect of capacity building and staff empowerment speaks to the long term sustainability of the organization. Although the PSAM’s performance management system undergoes continual improvement, significant inroads have been made into providing a sensible, clear and dynamic solution to the problem of rewarding efficient and effective performance. The PSAM has indeed benefited from the introduction of the performance management system in a number of ways. It is evident that these benefits could be applicable to other NGOs.

This document chronicles the history, development, process, and impact of three of the United States' first and most successful professional choirs. Representing the impact of these three choirs demonstrates a need for current professional or community choirs today. Four conductors of current professional and community choirs were interviewed and discussed elements for establishing, maintaining and succeeding in creating of a professional or community choir in the United States today. This document impresses the importance and considerations for a successful endeavor when establishing a professional or community choir.

This study aimed to evaluate the effectiveness of a modern fleet management system in improving the logistics of transporting staff, goods and materials in Kenya Power & Lighting Company, a utility firm in power distribution. In today’s competitive marketplace which is characterised by rapidly changing business requirements, leveraging leading edge technologies and adopting best practices are essential in order to ensure sound logistical support that guarantees both effectiveness and efficiency in the transportation processes. The sampling procedure of one-stage, cluster sampling and the use of the simple random sampling technique were used in this study to select a sample size which was sufficiently representative of the whole population. Both the descriptive study approach and the survey research strategy were adopted to enable the collection of data in a manner that allowed in-depth examination while gathering information that explained the relationships between constructs, in particular, cause and effect relationships. The main purpose of this dissertation was therefore to establish that the use of information technology is feasible in transport industries, explain possible obstacles and also any major advantages of its implementation. Secondly, as regards the theoretical aspect, a broadened view on the use of online tracking for vehicles using a global positioning system is presented, together with practical examples, to illustrate its successful implementation in a fleet management system. The study concludes by offering suggestions and recommendations from the research results and the researcher’s experiences for future studies. / Transport Economics, Logistics and Tourism / M. Com. (Transport Economics)

"February 20, 2003" / Includes bibliographical references (leaves 586-603) / xvii, 603 leaves : ill. ; 30 cm. / Title page, contents and abstract only. The complete thesis in print form is available from the University Library. / Investigates the level of resident participation in decision-making in aged care hostels in South Australia. / Thesis (Ph.D.)--University of Adelaide, Dept. of Psychology, 2003

The brand architecture of an organisation has become increasingly important to global management and marketing professionals, as it deals with structures and designs of brands which are constantly influenced by a changing environment. The market realities and changes brands face continuously impact the reputation of the brand, which is critical to sustain competitive advantage. The primary purpose of the study was to investigate the impact brand reputation has on brand architecture strategies, and an automotive company was chosen as the focus of the research. This research aims to help managers, marketers and brand owners make informative decisions regarding the brand architecture of a company. A quantitative content analysis methodology was used along with a webpage keyword counting application (WebWords). The application was used based on the principles outlined by Corporate Brand and Reputation Analysis (COBRA), which uses a four step progressive filtering process in filtering traditional and consumer generated media. The results from WebWords were then aligned to the brand architecture strategies from the brand relationship spectrum (BRS) to gain insight as to which of the strategies from the BRS were most vulnerable to reputational damage. The study found that the branded house and sub-brand strategies were most vulnerable to reputational damage based on the number reputational hits received. The connection between the master brand and the sub-brands could cause both brands to be affected should any reputational issues arise.