Made available in DSpace on 2014-12-17T15:51:35Z (GMT). No. of bitstreams: 1 GilmaraBS_DISSERT.pdf: 2773608 bytes, checksum: 72968116cf9dfecc381e26f1ac65ff6f (MD5) Previous issue date: 2014-03-24 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This study is about the primary stakeholder management - the resident community, given its participation and support for the development of tourism in touristic destinations. It has as a general aim to analyze the factors that are capable to influence the residents‟ support to the development of religious tourism in Santa Cruz, RN, and the existing interrelationships between factors. In order to achieve this objective, it was necessary to use exploratory and descriptive research, followed by a quantitative approach through questionnaires with 422 residents of Santa Cruz -RN. The study was based on the variables relationship model proposed by Nunkoo and Ramkissoon (2012), it was also used the technique of Structural Equation Modeling - SEM, aiming to explain the relationships between the constructs studied. The results found on the survey suggest that the more residents realize the benefits generated by tourism, as well as trust in government actors in charge of tourism development, the more there will be a propensity to support the development of religious tourism. This result is similar to the one found in the study of Nunkoo and Ramkissoon (2012). We conclude that the structural model that best represents the reality of Santa Cruz -RN is composed of the factors: benefits, costs, and confidence in governmental actors, which are able to influence the support of Santa Cruz‟s residents for the development of religious tourism. It is also noteworthy that it was found a highly significant connection between the factors benefits perceived from tourism and confidence in governmental actors and between both of them, the political support for tourism / Este estudo versa sobre a gest?o do stakeholder prim?rio - comunidade residente, tendo em vista sua participa??o e apoio ao desenvolvimento do turismo em destinos tur?sticos. Tem como objetivo geral analisar os fatores capazes de influenciar o apoio dos residentes ao desenvolvimento do turismo religioso em Santa Cruz-RN, assim como as inter-rela??es existentes entre os fatores. Para se atingir tal objetivo, fez-se necess?rio a utiliza??o da pesquisa explorat?ria e descritiva, seguida de uma abordagem quantitativa com aplica??o de question?rios com 422 residentes da cidade de Santa Cruz-RN. O estudo baseou-se no modelo de relacionamento de vari?veis proposto por Nunkoo e Ramkissoon (2012), bem como utilizou-se da t?cnica de Modelagem de Equa??es Estruturais MEE, visando explicar os relacionamentos entre os constructos estudados. Os resultados encontrados pela pesquisa sugerem que quanto mais os residentes perceberem os benef?cios gerados pelo turismo, assim como confiem em atores governamentais respons?veis pelo desenvolvimento da atividade tur?stica, mais existir? uma propens?o ao apoio ao desenvolvimento do turismo religioso. Esse resultado assemelha-se ao encontrado no estudo de Nunkoo e Ramkissoon (2012). Conclui-se que o modelo estrutural que melhor representa a realidade de Santa Cruz-RN ? composto pelos fatores: benef?cios, custos e confian?a em atores governamentais, esses que s?o capazes de influenciar o apoio dos residentes santa-cruzenses ao desenvolvimento do turismo religioso. Ressalta-se ainda que se constatam rela??es altamente significativas entre os fatores benef?cios percebidos do turismo e a confian?a nos atores governamentais, e entre ambas e o apoio pol?tico ao turismo

When the Labour Government won the election in 1997, one of the biggest challenges they faced was restructuring the public sector. This forced the new Government to move the public sector away from managerialism to become a more collaborative organisation, with greater employee engagement (Senior, 2008). This was when the work of developing new ways of partnership working was started in the NHS (Munro, 2002; Farnham et al., 2003).In order to assist the restructuring of the public sector, the Government introduced change in response to human capital needs, this included the implementation of the Agenda for Change Programme which was the biggest alteration to the pay structure of NHS staff in 50 years. Agenda for Change covered over one million NHS employed staff (with the exception of doctors, dentists and some senior management positions), and aimed to offer fairer pay based on new job evaluation, and to move towards harmonised conditions of service for NHS staff, to build links between career and pay progressions (DoH, 2004a). A partnership approach was seen as being a critical success factor in implementing this change. This thesis focuses on partnership working through the implementation of Agenda for Change in the NHS. It aimed to explore the perceptions of different levels of participants of Agenda for Change Implementation Teams in relation to organisational change and partnership working. Four research questions were considered to address the above aim: 1). What were the perceptions of the Organisational Change which occurred within the NHS? 2). What key aspects of Partnership Working were employed in the NHS to address Organisational Change prior to the implementation of Agenda for Change? 3). What were the key constituents of Partnership Working that facilitated Agenda for Change and how were they developed by its implementation? 4). What were the incentives and challenges in implementing Agenda for Change? As a phenomenological study, this research intended to interpret people's perceptions and experience of partnership working and Agenda for Change. Some 18 individual interviews were conducted with selected members of the implementation teams across three Health Boards in Scotland. Particular attention was given to the organisational change context, Agenda for Change, and partnership working in the Scottish context. This research confirms the perceived view that there has been a period of continuous planned change within the NHS and these changes have transformed the culture of the organisation to become more business focused. Agenda for Change, was perceived, in the main, through the whole organisation, as a positive one offering an easier and fairer pay system allowing workforce flexibility. However there were indications that partnership working does not go on at all levels and where it is present it places a great strain on staff and resources which in the main, is in decline. The Agenda for Change structure has distinguished characteristics of organisational development. Unions and employees had much influence through the change process since partnership working existed at three levels: strategic, functioning, and workplace. However, findings suggest that despite the well maintain partnership at the strategic and functioning level, a partnership arrangement cannot be fully supported at workplace level. Workplace manager's faced pressure from the Government's targets and deadlines, as well as financial budget cuts; which were some of the challenges of encouraging partnership working at workplace level.

This thesis is called "Management of project activities in the enterprises of light industry" and deals with the analysis of the management of project activities, including procurement assessment made objects in terms of quantity and quality, time and cost. The theoretical part is included research issues relating to the manufacture, production processes and their associated characteristics. The practical part describes the characteristics of a social organization, the analysis of manufacturing processes aimed at product realization, production planning, resource management, preparation and production management and quality policy, including an analysis of the produced object. On the basis of these analyzes were set out proposals for a more effective management of the company and improve the functioning of the company in the long run.

For diploma thesis I chose the topic of management of educational institutions. The aim of the thesis is an analysis of managerial activities director nursery school focusing on personnel management. We focused on the issue of the relationship performs headmaster all managerial activities, what time frame they have to pay, how well it is able to fulfill. Individual chapters are based on the general theory of management, managerial functions, personnel, operations and human resources management. The practical part of the evaluation research. Method for obtaining data was used, primarily, time snapshot of all activities director kindergarten and secondarily, identification questionnaire. Based on the research model was created activities director kindergarten with basic timing in the form of a monthly interval. In the end we will find the time spent evaluating director of the kindergarten and recommendations, which should streamline the functioning of the school.

The aim of this diploma thesis is to present DHL as a lead logistics provider for the automotive company Jaguar Land Rover. It is focused on the activities of transport plannning and vendor management. At the beginning, there is an analysis of the logistics contract and its content. The next part is focused on the specifics of international transport planning and the role of vendor management. It also describes the company information systems used for transport planning. The practical part of this thesis identifies the main problems and proposes possible solutions. Finally, there is an assessment of DHL as a logistics provider for Jaguar Land Rover

This diploma thesis deals with data quality, with emphasis on issues of management and on tools which were developed for solving data quality issues. The goal of this work is to summarize knowledge about data quality problems which includes its evaluation, management, description of key problems in data and possibilities of their solutions. The aims of this thesis are among others also analysis of market of software tools for support and management of data quality and mainly comparison of functionalities and possibilities of several of those tools. This work is split into two consequential parts. The first theoretical part is focusing on opening to problems of data quality and mainly data quality management, including identification of main steps for successful management. The second practical part is focusing on the market with data quality tools, especially its characteristics, segmentation, evolution, current state and expectable trends. The important section of this part is also practical comparison of features and evaluation of the work with several data quality tools. This work aims to be beneficial for all the audience interested in data quality problems, especially its management and supporting technology. Thanks to focusing on data quality tools market and tools comparison this work could be also useful guide for companies which are currently choosing the proper tool for introducing the data quality. Regarding this work focus the readers are expected to have at least basic orientation in Business Intelligence.

Knowledge is one of the most important values of companies, work-teams and other organizations. It is one of competitive advantages and so it is important to share the knowledge among individuals in the organization. The discipline of knowledge management deals with the issue of systematic work with knowledge and sharing for several decades. The sharing and finding of knowledge should be supported via suitable software tools, currently using the Internet network. This work deals with problematic of knowledge management from the viewpoint of different methods of software support. The text approaches the problem of sharing of knowledge in a hypertext form. The problem is solved not only on theoretical base, but also from the viewpoint of system design and implementation. The knowledge is saved in the form of "knowledge network" based on text contents, authors and keywords. The data are saved in the form of RDF graph using PHP and ARC2 Framework. The developed system will be used not only for support of dealing with knowledge in the courses of project management at University of Economics in Prague.

This diploma thesis is focused on change management by Lewin’s model, which split the change process into three phases: unfreeze, realization and refreeze. In the monitored company Regionální poradenská agentura, s.r.o. will be proposed change of management system, which will be solved by the project. This project will be aimed at making basic management process more efficient: planning, organization, leading and control. During the drafting will be emphasized importance human resource management.

Thesis deals with the assessment of the current state of computer network management and information security for a particular company. Analyzes will be foundation for possible change proposals and enhancements to the requirements and economic opportunities of the specific company.

This work deals with software asset management, types of managed software licenses and also the standards that are related to processes of software asset management. There are specified requirements for a system for SAM (Software Asset Management) and also the design of the system. It deals with the description of the system implementation with the chosen implementation environment, followed with testing of this system and evaluation of results.