A cornerstone of the following thesis is conviction, that education is a core activity of every school and its headteacher is a main character in reaching quality of education. Leadership and management must go hand in hand, but they are not the same. In his analysis author uses many foreign researches to introduce leadership in the school enviroment. A theory of management by competencies is an introduction for the following comparison of the headteachers education in selected countries. Author keeps on mind an education policy of the OECD. A quantitative research among 112 headteachers is a synthesis of the previous qualitative analysis. A statistic method of generalized linear models (GLM) was used for analysis of the data. Powered by TCPDF (www.tcpdf.org)

This master thesis is available for everyone who is interested in quality management of IS/ICT and not only in this area. It is composed of theoretical introduction, where are discussed different points of view on quality. It deals with historical development and definition of what is the quality. For the purpose of quality management, there are described ISO norm and standard, mostly the quality norms. There is explained importance of these norms in context of our life. In addition the quality management systems like BSC or TQM is also mentioned. Another part of the thesis is about project management of IS/ICT projects and its subpart quality management. The last part of the thesis is about practical application and research. The hypotheses and goals are being verified here.. Together there are seven goals to be fulfilled. First of them is about describing quality and quality management. The rest of goals is about the verification of hypotheses originating from real situations, that the writer had experienced or examined. The first goal is realized by summarizing and commenting information from different sources creating run-through the quality and quality management. The rest of them is fulfilled by empirical research between experts from IS/ICT area, which gives answers for all of the goals. This thesis brings the view over the quality and quality management from its beginning, through applications and real utilization.

There has been much advancement in the field of data and information quality (DIQ) since two decades ago. However, despite a large number of the theoretical and empirical studies in this field, there is a lack of understanding about the mechanisms and dynamics of forming, adjusting and changing organisational users’ (information consumers) assumptions and expectations based on which they perceive the quality of information required for making decision in order to perform a task within an organisational environment. Although it is already known that information consumers perceive the quality of information according to the requirements of the organisational task and the context of use, how the task requirements affect information consumers’ expectations of information quality has been a black-box in the body of literature. The main objective of this research is to contribute to the literature of DIQ by exploring the role of the setting of a task within an organisational context in the formation, development and change of information consumers’ underlying expectations of information quality. Information consumers’ assumptions and expectations are called information quality (IQ) frames by this research. Moreover, this research examines the role of IT artefacts, which are used to support performing the task, in these dynamics. As an organisational task is usually performed by a group, the role of the task group of which information consumers are members is investigated by this research. Having adopted a multi-case study design, this thesis has targeted seven different task groups in seven different organisations from multiple industries. This in-depth qualitative research also employs interviews as the main source of data and documents as the secondary source of data. The collected data and empirical evidence is analysed using the thematic analysis and pattern coding. This study’s theoretical contributions to the body of literature are as follows. Firstly, the findings indicate that information consumers should not be simply categorised into domain-specific experts or novices for understanding the mechanisms that affect their IQ frames. Regarding the domain of the task, an information consumer might have domain-related experience that differentiates him from both an expert and a novice. Moreover, this study found that the organisational-specific experience plays a significant role in these dynamics. Secondly, four different settings of a task within an organisational context have been recognised and the insights have been provided into the likely impact of each setting on IQ frames. The findings show that the setting of a task that affects IQ frames is enforced by the interplay between the degree of situatedness of the task and the degree of its explicitness. Thirdly, this research contends that the role of other members of a task group contributes directly to the setting of a task rather than directly influencing their colleague’s IQ frames. Fourthly, this thesis confirms that the organisational resource limitations and the time pressure, which were already mentioned in the literature, affect how information consumers perceive the quality of information but the empirical evidence reveals that other types of pressure such as the pressure of a competitive market has a similar role, therefore, it is argued that in general the organisational pressure impacts the way information consumers perceive information quality. However, this thesis argues that this influence is mediated by the setting of a task. In other words, the organisational pressure can increase the degree of situatedness of a task within an organisational context. Finally, the findings of this study indicate that information consumers’ interpretation of how an IT artefact enables a task within an organisational context is the key mechanism through which the IT artefact can participate in forming, adjusting or changing their IQ frames. The interpreted type of an IT artefact, its interpreted capabilities, the organisational intervention and the IT support by IT technicians of an organisations are the main four factors that govern the influence of the IT artefact on information consumers’ IQ frames. In addition, the computing environment in which the IT artefact operates in, information consumers’ level of IT knowledge and prior experience of using the IT artefact can be involved indirectly in these dynamics. The theoretical contributions of this research have led to the development of a framework for IQ frames and the underlying dynamics have been explained in detail. In addition to the theoretical contributions, this study has a number of practical implications for organisations and management regarding the importance of the organisational settings in how information quality is judged by organisational users (information consumers).

Thesis (M. A.)--University of Hong Kong, 2006. / Title proper from title frame. Also available in printed format.

Thesis (Ph. D.)--Ohio State University, 2004. / Title from first page of PDF file. Document formatted into pages; contains xiii, 253 p.; also includes graphics (some col.). Includes abstract and vita. Advisor: Earl F. Epstein, Dept. of Natural Resources. Includes bibliographical references (p. 228-238).

Magistro darbe yra suformuluota statistinės procesų kontrolės efektyvaus taikymo problema, išanalizuoti ir apibendrinti įvairių Lietuvos bei užsienio autorių teoriniai ir praktiniai statistinės procesų kontrolės taikymo metodai, ieškota bendrų sąsajų tarp statistinės procesų kontrolės metodų panaudojimo ir kokybės sąnaudų valdymo, siekiant pagerinti gaminamos produkcijos kokybę šiuolaikinėje gamybos aplinkoje. / This master‘s work deals with effective applying of processes of statistical control, analyses and generalizes theoretical and practical methods of processes of statistical control by Lithuanian and foreign authors, seeks common ties between applying methods of processes of statistical control and management of quality input in order to improve the quality of production in modern producing environment.

Automatic river quality monitoring (ARQM) is potentially an important tool in water quality management for the National Rivers Authority (NRA) and similar organisations worldwide. The information produced by ARQM systems must be used in the most effective way and fully integrated with the manual monitoring effort. The status and development of ARQM systems in the freshwater and estuarine River Thames catchment are discussed and a practical appraisal of the design, operation and maintenance requirements given. Data capture, verification and presentation methods are developed and the use of ARQM data for real time management and subsequent analysis is advocated. Examples of data from the freshwater ARQM system are given which emphasise the variability of freshwater quality and the need for a comprehensive understanding of the behaviour of rivers before management decisions are made. The use of ARQM data for assessing the compliance of rivers with River Quality Objectives is examined. With respect to the tidal Thames, data processing methods to correct for the tidal movement of the waterbody are developed. ARQM data are used to highlight the principal factors affecting the water quality of the tidal Thames. The importance of the use of ARQM information in the effective management of the tidal Thames is discussed and operational examples demonstrate how it may be utilised as a basis for management decisions. The application of ARQM to the sub-tropical environment of the River Ganges, India, is investigated. An ARQM system has been designed and prototypes are operational. Extensive site surveys were carried out and the water quality status of the Ganges is discussed. Recommendations for the improvement and future development of ARQM systems are made. The use of ARQM information and its potential for improving the management of rivers is discussed.

Thesis (Ph. D.)--Ohio State University, 2007. / Title from first page of PDF file. Includes bibliographical references (p. 261-267).

Thesis (M.E.S.)--The Evergreen State College, 2007. / Title from title screen (viewed 3/27/2008). Includes bibliographical references (leaves 51-52).

Thesis (Ph.D.)--McMaster University, 2002. / Advisor: Susan Elliott. Includes bibliographical references. Also available on World Wide Web.