This Thesis is focused on the quality management system. The aim of this Thesis is an analysis of the current situation of the quality management system. Suggest measures to improve that system based on the detected results. The Thesis is divided into two main parts. The first part presents readers the basic information about quality management system necessary for understanding this issue. This theoretical part is due to the practical part focused on quality management system according to ISO 9000 standards and also partly on integrated management system. The second practical part consists of three other individual parts, namely the characteristics of the selected company, an analysis of the current situation in the quality management system and suggestions to improve the current situation. The areas necessary to understand the way the company secures the system of quality are primarily analysed (the attitude of the company's leaders towards the quality system management, quality audit, economics of quality, quality system documentation, etc.). Main section of this part is a chapter devoted to suggestions, to improve the current situation, which in case of interest could be used by the selected company. While drafting the proposals the emphasis was focused on meeting the basic principles of quality management. All proposals are draw up with the intent to improve the quality of provided services and increase the satisfaction of company's customers.

The goal of this diploma thesis was describe and analyze the quality management system in selected service company and suggest proposals for improvement. For drawing up of this diploma thesis was chosen company GEFOS inženýring, s.r.o. This diploma thesis was divided into two main parts theoretical and practical. The theoretical part focuses on quality management, its history, principles and concepts. Important part was made of explainations of the terms as quality, quality management and quality management system. It was put emphasis on ISO standards. This acquired knowledge was used in the second part of diploma thesis, in practical part. First step of the second part was a description of the chosen company. The author answer questions like: What is its purpose? How was the development of this company? How does its organizational structure look like? What is the financial situation? The main part contains characterization of quality management system of the company GEFOS inženýring. First of all were described the beginnings, then current situation of the quality management system, processes and all informations and activities, which were contained in quality manual of the company. This part also contained costs of implementation and sustaining of the quality management system of the company. At the end were suggested the proposal for the improvement not only of the quality management system, but also of the all company.

This thesis is focused on the quality management system. The object of the thesis is to analyse the current situation of the quality management system. Based on the results, we suggest measures to increase security and data protection in the selected enterprise. The selected enterprise is GEFOS, a.s., which provides comprehensive services in geodesy, photogrammetry, geoinformation systems and land register. The thesis can be divided into the theoretical part and the practical part. The theoretical part is focused on definition of key concepts in the fields of quality management and information system. The practical part consists of four other separate parts, namely the characteristic of the selected company, an analysis of the current situation of the quality management system, and finally suggestions for improvement of security and data protection. The suggestions are focused on requirements provided by the General Data Protection Regulation (GDPR). Information for the practical part was obtained by document analysis and a semi-structured interview with the company management.

The aim of this diplom work is to analyse preparedness of a specific company for Quality management systhems according to norm CSN EN ISO 9001:2001. Analyse include only selected chaps of the european standard ISO 9001 and author of the diplom work makes suggestions to top managers of the company, how to proceed and steep in requirements of the standatds ISO 9001.

A Constituição Federal Brasileira de 1988 trouxe diversas inovações à estrutura governamental, notadamente nos aspectos financeiros. Com relação às receitas alterou o perfil tributário entre as esferas Federal, Estadual e Municipal. Do lado das despesas alterou profundamente a Agenda Governamental, entendida como o conjunto de obrigações a que o Estado está submetido. Porém, diversos fatores, tanto de natureza ambiental - como os choques na década de 90 na economia internacional; quanto de natureza interna - principalmente os referentes à reforma do Estado, levaram os Municípios a assumirem uma série de responsabilidades que não estavam claramente definidos na Agenda , não estando, por isto, acompanhadas das necessárias transferências de recursos. A diferença entre as despesas públicas realizadas pelos municípios e o volume de recursos próprios arrecadados localmente determina o que a literatura denomina de hiato de recursos. A análise deste hiato quando parcial, pode conduzir a conclusões incorretas. Diversos trabalhos apontam distorções no sistema de financiamento público municipal, desde o superdimensionamento das despesas até as influencias causadas pelo sistema de transferências intergovernamentais nos esforços de arrecadação local, o que faz com que as receitas próprias sejam menores. Este trabalho analisa, da perspectiva da gestão municipal, a existência e dimensionamento do hiato de recursos. Para isso, busca uma aproximação inicial de dois conceitos que devem ser considerados conjuntamente : o conceito de eficiência de exploração- que refere-se à capacidade de explorar suas bases tributárias; e o de eficiência de transformação - que refere-se à capacidade de um município conseguir transformar os recursos de que dispõe em qualidade de vida. Para operacionalizar o conceito de eficiência, os municípios do Estado de São Paulo foram agrupados de acordo com o conceito de centralidade e submetidos à metodologia de análise envoltória de dados (DEA - Data Envelopment Analysis). Os resultados demonstram que os municípios possuem baixas eficiências na exploração das bases tributárias (43%) e altos valores de eficiências na transformação (91%). O estudo também conclui que a ampliação da qualidade de vida nos municípios passa pela alteração do sistema de transferências, em função dos baixos valores de receitas próprias que os municípios podem atingir. / The Brazilian Major Law from 1988 brought several innovations to the governmental structure, notably in the financial aspects. In relation to the public revenue, it altered the revenual profile between Federal, State and Municipal spheres. In relation to the public expenses, it altered deeply the Governmental Agenda, understood as the group of obligations to which the State is submitted. However, many factors, as from environmental nature – like the international economic shocks from the 90 decade; as from internal nature – principally the ones referring to State’s reform, took the Municipalities to assume several responsibilities that were not clearly defined in the Agenda, so not being accompanied by the necessary intergovernmental revenues resources. The difference between the public expenses realized by the municipalities and the volume of their own resources collected locally determine what the literature calls resources hiatus. This hiatus’ analysis, when partial, can conduct to incorrect conclusions. Many studies point out distortions in the municipal public financial system, since the expenses’ super dimensionality to the influences caused by the intergovernmental revenues system in the local collect efforts, what makes their own revenues lower. This study analyses, from the municipal management perspective, the existence and the dimensionality of the hiatus’ resources. For this, it searches for an initial approach of two concepts that must be considered together: the concept of exploration efficiency – that refers to the capacity of exploring its own revenue basis; and the concept of transformation efficiency – that refers to a municipality’s capacity of transforming the resources that it has into quality of life. To make the concept of efficiency operational, the municipalities of São Paulo State were bracket together according to the concept of centrality and were submitted to the methodology of data envelopment analysis (DEA). The results showed that the municipalities have low exploration efficiencies of the revenue basis (43%) and high value in the transformation efficiencies (91%). The study also concludes that the enlargement of the quality of life in the municipalities goes through the alteration of the intergovernmental revenues system due to the low values of their own revenues that the municipalities can reach.

This thesis deals with a detailed analysis of the systems of quality management in a particular company according to EN ISO 9001:2000. The aim of this work is to analyse the system deeply and then focus on how the system could become more effective. In this case the topic was the system of measurement of the customers´satisfaction. In the theoretical part there is the overall view of quality from the historical point of view up to the present. For better understanding of the problem the principles of ISO standards, maintenance of the systems and improvement instruments are mentioned. In the practical part there is the analysis of the particular system of quality management and the process of application of improvement procedures.

Diplomová práce se zabývá využitím moderních metod analýz a modelování pro hodnocení dodavatelů a výběr optimální nabídky. V této práci je využito teorie fuzzy logiky. Dále je vytvořený model porovnán se současným modelem hodnocení zákazníků.

Diploma thesis is focused on education level in certain company. Based on the observations from theoretical part rests the practical part which output is to suggest effective education that arises from analysis of company needs and further on is realized in the company. Thanks to the suitable methods it contributes to increasing awareness about employee’s quality. At the very end of the thesis is done evaluation of education.

The thesis deals with problems regarding management of risks during the development of a project. First, methodological basis and procedures for evaluating the development of the project are introduced. In the practical part of the thesis, company is presented and development of specific bridge construction with all the risks involved is analyzed. The aim of the thesis is execution of risk analysis on specific project and suggestion for precautions eliminating its risks.

This work deals with problematics of project management, especially with project quality management. It also describes the processes associated with auditing and focuses on identification of these processes. The main goal was to design and implement a support of audit projects management quality services by using the knowledge in conjunction with the analysis of system requirements.