Thesis (Ph. D.)--Ohio State University, 2006. / Title from first page of PDF file. Includes bibliographical references (p. 139-141).

Thesis (D. Min.)--Logos Evangelical Seminary, 2003. / Vita. Includes bibliographical references (leaves 284-303).

In the thesis there is described increasing importance of quality and quality management. One of the conception of quality management is Total quality management. The european method of TQM is the Excelence model EFQM. It´s an instrument for complex control of quality. The thesis describes an aplication of the model in ČSÚ and compares the results, which has the organization reached till 2002.

The theoretical part addresses the history and the presents of human ressource management operating in the retirement homes and hospic.The last two chapters of the theory part emphasises the spiritual and sycological needs in both facilities. The main aim of the thesis was to focus on the common and individually choosen values in elements of human ressource management in the hospic and retirement homes institutions based on the quality of human development.

For this work a firm called ČSAD JIHOTRANS a. s., which provides transport services and holds certified norms ČSN EN ISO 9001, ČSN EN ISO 14001 a ČSN EN ISO 22000, was chosen. The goal of this thesis was to analyse the quality management system in the company with specialisation on ?regular and irregular transport of passengers?, to compare constituent conceptions of quality management and to suggest potential changes. In the main part a research in the chosen company is described. This research is aimed on an analysis of costs related to quality, the development of reclamations, a questionnaire examination for an evaluation of customer satisfaction, the efficiency of the process ?regular and irregular transport of passengers? and a comparison of constituent conceptions of quality management.

The higher education sector in developing countries is currently facing several challenges generated by a dynamic environment and characterised by rapid technological change and increased demand. This thesis aims to examine the direct and indirect associations between the components of the strategic management, as well as its impact on service quality of university institutions within the Kingdom of Saudi Arabia. Additionally, this thesis tests a mediation effect regarding organisational commitment within the relationship between strategic management and service quality. This thesis employs a quantitative method, and a theoretical model is built based on thorough literature reviews concerning strategic management and service quality. With regard to the findings of the empirical research, six main constructs were successfully validated as multi-dimensional constructs. These were used as within structural equation modelling to analyse influencing factors—be they positive or negative—and the degree to which the creation and operations of such collaborations were successful. The structural paths support hypotheses suggesting that strategic management process has a direct positive influence on organisational commitment and that commitment makes a positive, though weak, contributions to service quality. However, the direct impact of strategy implementation and evaluation upon service quality is insignificant. Furthermore, the result showed a partial mediation between strategic planning and service quality, as well as between strategy formalisation and service quality. However, the relation between implementation and service quality, as well as between evaluation and service equality is fully completed. The proposed model was tested empirically using survey data obtained from those 404 senior managers and academic staff from the Kingdom of Saudi Arabia’s Universities who were involved on this study. This thesis synthesises the Social Exchange Theory, Perceived Organisational Support theory and a relational view to explain how commitment influences the Strategic Management process as well as the attributes of Service Quality.

The goal of my Master's thesis is to evaluate which requirements of the certification standard ČSN EN ISO 9001:2008 and of the quality legislation the organization Alois Hynek meets. The other goal is to create a documentation which is required by the standard ČSN EN ISO 9001:2008 and to suggest which steps need to be taken to meet all of ČSN EN ISO 9001:2008 and legislation requirements. The Master's thesis is divided into two parts -- the theoretical one and the practical one. In the theoretical part I define the term quality and I list approaches of management of quality and laws applicable in quality. In the practical part I mention basic information about the organization Alois Hynek -- its history, products and organizational structure -- and I analyze which requirements of the standard ČSN EN ISO 9001:2008 and of legislation the organization meets and which areas have to be improved. In cases where the organization doesn't meet the requirements I suggest a solution. Documentation required by ČSN EN ISO 9001:2008 is in the attachment of my Master's thesis.

Anthropogenic processes have led to high levels of reactive nitrogen entering freshwater ecosystems. This increase in reactive nitrogen levels has caused several adverse environmental and health effects and has resulted in higher deposition rates of nitrates to freshwater ecosystems. The costs and benefits associated with nitrate deposition have been analysed by the European Nitrogen Assessment (ENA) for European countries. However, no studies similar to this have been done for the South African context. The aim of the study was to present a cost analysis of nitrate deposition originating from power station NOx emissions. The objectives were: to examine the changes in nitrate deposition for the years 1980, 2005, 2006 and 2014; to determine the costs associated with nitrate deposition to freshwater ecosystems for the South African context; to calculate the costs of power station emissions to the Vaal River; to consider how European costs differ from South African costs; to consider the impact of the NEMAQA of 2004 and finally, to evaluate the likelihood of these costs being incurred. The years that were selected for this study were chosen due to availability of data, which were supplied by EScience Associates. Three scenarios were considered for each of these years: Scenario 1 was a case in which Eskom operated as usual without any retrofits of power stations, Scenario 2 considered the implementation of the Eskom air quality management strategy and Scenario 3 considered full compliance with the minimum emissions standards set out in the NEMAQA of 2004. The costing method followed the ENA approach, whilst considering the South African context by consulting the relevant literature. The monetized annual costs for the South African context were: mitigation options for improving water quality; increased coal consumption due to power station interventions; agricultural costs; water purification and waste treatment; health impacts and loss of biodiversity as a result of acidification and eutrophication. Power station interventions were found to be the only capital expenditure. The nitrate deposition per unit of electricity generated was expected to decrease, due to changes within the electricity mix of Eskom during this period. Furthermore, the least costly option was expected to be a scenario in which no intervention was made by Eskom to reduce emissions, due to the high capital cost associated with retrofitting low NOx burners in the older power stations. The final expected outcome was that the National Environment Management: Air Quality Act (NEMAQA) of 2004 would have led to a significant decrease in the emissions and, therefore, nitrate deposition to the Vaal River. The costs that were calculated for the South African context differed greatly from the costs in the ENA, indicating that the European costs could not be used directly for the South African context. Furthermore, the results showed that the costs of nitrate deposition increased between 1980 and 2005, decreased between 2005 and 2006 and increased again between 2006 and 2014. Between 1980, 2005 and 2006, a clear link is seen between electricity generated and nitrate deposition. Even though electricity generation increased from 2006 to 2014, the 2014 emissions data show that emissions decreased over the same period. The cost of a fine for non-compliance to emission limits is R10 million. The lowest cost calculated for each year and scenario was found to be Scenario 1 for 1980, and was approximately R 70 million of costs arising from nitrate deposition from power station emissions. The R 70 million, therefore, does not include mitigation options for water quality, increased coal consumption and power station interventions. Therefore, the fines associated with non-compliance, which occur in Scenario 1 and Scenario 2, should be increased to force compliance. The total cost associated with Eskom’s air quality strategy, calculated as part of scenario two, was the lowest cost option for 1980, 2006 and 2014. In 2005, the lowest cost option was scenario 1, where no retrofits were done by Eskom. This indicated that there was a trade-off between capital expenditure for low NOx burners and the annual costs, listed previously. This study concluded that when air quality policies, such as the NEMAQA of 2004 are implemented without stringent enforcement, the desired result is not achieved. The findings in this study show that no significant decrease in nitrate deposition occurred between 2005, when the NEMAQA of 2004 was released, and 2014, which was almost 10 years after the policy was implemented. This study makes a valuable contribution to informing policy makers on the impact of reactive nitrogen addition to the environment. Future research should be done on the cost of agricultural nitrate deposition to the Vaal River, considering that these inputs to the Vaal River are several times larger than those of deposition from power station emissions and could, therefore, have costs of a larger scale associated with them.

This diploma thesis deals with analysis of control and management plans in Saar Gummi Czech, s. r. o. comapany, especialy control and management plans related to extrusion department in Äerven Kostelec. This thesis also focuses on design of a control and management plan creation system. The first part of thesis describes general knowledge and concepts of control an management plans. In the second part thesis describes state of control and management plans in comapany Saar Gummi Czech, s. r. o. In the last part of this thesis will be designed creation system of control and management plans for this company.

This diploma thesis analyses present state of quality management in small business and include proposal for quality improvement, which lead to effective cooperation, enterprise culture, understanding consumers requests and cost reduction.