<p> Assessing and developing organizational or collective resilience capacity is a strengths-based approach to managing continuous and unexpected change as a strategic capability. In this study, organizational resilience capacity is defined as a vital readiness that is built up by employee beliefs and behaviors. Human resource and management interventions have been recommended to strengthen this capacity. These are described as antecedents, enablers, and inducements designed to foster vital conditions that support relevant employee beliefs, feelings, and actions. Yet, there is little empirical evidence about which specific beliefs and behaviors to foster and no tool for assessing their strength. Interventions, then, cannot reliably be said to strengthen organizational resilience capacity. To address this gap, an exploratory, quantitative study was designed with two objectives: (a) identify specific employee beliefs and behaviors associated with this capacity from the organizational resilience literature and (b) design a scale using these items to explore how collective resilience capacity is constructed. After testing the Organizational Resilience Capacity Scale with employees in a manufacturing company (<i>n</i>=223), results suggested that there are specific beliefs and behaviors associated empirically with organizational resilience capacity. These can be assessed to support organizational understanding, direct evidence-based interventions, and provide a measure of accountability for impacting a latent, yet strategic, capability. The relationship between individual resilience capacity and organizational resilience capacity was also assessed, showing a small, but significant effect. That is, resilient individuals may contribute to vital conditions, but they do not create a resilient organization. </p>

<p> This case study explored how specific behaviors shape the connections between people within an inter-sector health collaborative as an important antecedent to achieving collaborative outcomes. The primary research question guiding this study was, &ldquo;How do individual complexity leader behaviors&mdash;a subset of complexity leadership behaviors&mdash;shape the connectivity of agents within a complex adaptive system made up of elected, unpaid volunteers immediately following their annual strategic planning retreat?&rdquo; Methods included observations, interviews, and document review. Individual complexity leader behaviors (CLBs) were found to shape the connectivity of agents within this complex adaptive system in a variety of ways that depended on the extant level of connectivity between agents. Specifically, when experiencing low-negative connectivity, the utility of CLBs shaped the extant connectivity in a negative manner. When experiencing low-neutral connectivity, the utility of CLBs shaped the extant connectivity in either a negative or a positive manner, or in a manner that reinforced the status quo. When experiencing moderate connectivity, the utility of CLBs shaped the extant connectivity in a manner that reinforced the status quo or the behavior made no impact on the extant connectivity. Lastly, when experiencing high/deep connectivity, the utility of CLBs shaped the extant connectivity in a positive manner, in a manner that reinforced the status quo, or the behavior made no impact on the extant connectivity. There were also a number of additional findings related to the nature of both CLBs and the indices of connectivity. These findings are critical given that the relative connectivity of agents within a complex adaptive system is predictive of that system&rsquo;s capacity to achieve outcomes. This study empirically supports and extends several core assumptions of complexity leadership theory; it also demonstrates that individual CLBs are identifiable and influential; that anybody can utilize CLBs; and that CLBs should be intentionally and mindfully utilized. Moreover, this study empirically supports the existence of non-linearity and (inter)connectivity in complex adaptive systems; it also demonstrates the versatility of connectivity and its indices. The results of this study have practical implications for inter-sector collaboratives&mdash;particularly related to how they utilize complexity leadership behaviors and achieve outcomes&mdash;and for capacity-building practitioners&mdash;specifically related to re-framing their conceptualization of leadership for their students.</p>

<p> Non-executive directors (NEDs) are external members of an organization&rsquo;s board of directors. These directors&rsquo; most significant contribution arguably is found in the quality of their strategic insights, as they ostensibly bring a fresh perspective and set of experiences to acts of strategy and sense making. This study examined NEDs&rsquo; contribution to the environmental scanning phase of an organization&rsquo;s strategic planning process. Data were gathered from a convenience sample of seven current NEDs. Findings indicated that the framing process used during the environmental scanning phase directly influenced how NEDs make sense of the environment. Additionally, NEDs were found to prefer an &ldquo;objective&rdquo; environment that is externally located. Finally, NEDs consciously appraise each other&rsquo;s contribution to the overall discussion. Study findings were incorporated into a conceptual model. Future studies should use a larger sample of NEDs, including peers from the same boards and those from across multiple industries.</p>

<p> This exploratory qualitative study was used to explore the perceptions of team leads and team members of globally dispersed virtual matrix cross-functional teams regarding the four constructs of interaction influence team performance as they work together to complete projects. The four constructs of interaction &ndash; technology, communication, trust, and understanding cultural diversity formed the basis for the research question and a series of interview questions that sought responses from globally dispersed virtual team leads and team members from around the world. Participants in this study came from Australia, Brazil, China, England, Greece, India, Ireland, Poland, Thailand, and the United States. The participants also represented individuals working in Information Technology, Sourcing, Consulting, Retail, Manufacturing, and a Religious organization who provided their perspective on their teams&rsquo; interactions. Using the responses from this cross-section of individuals from countries and industries the researcher found that the four constructs of interaction, when used correctly, are perceived to improve the performance of globally dispersed virtual teams. The strength of themes reported by team members through the interview process showed that the participants thought the four constructs improved team interaction. This study allowed the extension of a branch of non-goal organizational theory to include team level interactions to the performance of a globally dispersed virtual team.</p>

<p> In 2012 about 30% of the American workers were engaged at work and 70% of workers were either not engaged or fully disengaged. There have been numerous studies on determining employment factors that create engagement and the organizational benefits received from a highly engaged workforce. It has been shown that companies with highly engaged employees experience many organizational benefits including higher employee productivity, lower attrition, better quality, and superior financial results. However, there has been little research conducted on creating a direct linkage between a specific engagement driver and a specific organizational benefit. The purpose of this study is to identify drivers of engagement that positively impact productivity in highly engaged teams at CHG Healthcare Services. CHG Healthcare Services is a healthcare staffing company headquartered in Salt Lake City, Utah. In 2014, it was estimated that 93% of its 1750 employee were engaged. Quantitative data was collected through a written survey from a random sampling of 98 employees from highly engaged sales and business partner teams. 46 employees completed the survey that asked them to choose the top factors that most positively impacted their individual and team productivity from a list of 23 established engagement drivers. In addition, 9 qualitative focus groups were held with survey participants to gain qualitative understanding into why participant&rsquo;s felt the chosen engagement factors impacted productivity. The findings demonstrated that for employees with over 1 year of experience, 4 engagement drivers made the most meaningful impact on individual and team productivity. These results were similar across all demographic groups reviewed. The engagement drivers most impacting employee productivity were having access to work-life balance, having a positive relationship with their team and leader, having work that is meaningful, and having the authority and autonomy of make decisions affecting their work. The research also showed that one group, first year employees, provided a different set of results. The study demonstrated that first-year employees value employment factors that help support them during the time they are establishing effective relationships in a new environment and building necessary job skills to contribute to the team and company.</p>

<p> The purpose of this quantitative survey research study was to test the ability of the Full Range Leadership Theory to explain a relationship between Transformational and Transactional Leadership Styles (independent variables) and Organizational Performance (dependent variable), when Transformational and Transactional Leadership Styles were moderated by Employee Job Satisfaction (moderating variable) for 119 full-time employees in government agencies within the United States (U.S.). Leadership styles have been positively linked to employee job satisfaction and various organizational outcomes; however, most studies on leadership styles, employee job satisfaction, and organizational performance had been focused on the private sector, with little focus on the public sector. The present study focused on public sector (government) agencies. The sample was made up of full-time, non-supervisory U.S. government employees who worked in agencies within the U.S. Qualtrics, Inc. was hired to draw the sample and three survey questionnaire instruments were used to collect the data. A linear multiple regression model was applied to the study and the data were analyzed using hierarchical multiple linear regression. Results of the study were statistically significant (<i>p</i> &lt; .05). Overall, the results lent support to theories that posit leadership styles and employee job satisfaction play a role in determining organizational performance. The results support arguments for adopting the transformational leadership style, and each of its dimensions, to reverse the decline of job satisfaction and enhance levels of organizational performance for U.S. government employees. Limitations of the study were discussed, as well as implications of the findings. Finally, recommendations for future research were offered.</p>

<p> <b>Purpose:</b> The purpose of this quantitative descriptive study was to identify transformational leadership skills exhibited by executives in mid-size companies, working in the fields of Marketing, Sales, HR, and IT. Additionally, this study also tried to identify top domains and skills for each group, and analyze the similarities and differences between groups. </p><p> <b>Methodology:</b> The study was structured around three research questions. As this was a quantitative study, self-rating data on 10 domains and 80 skills were collected using the Transformational Leadership Skills inventory instrument. These data were then analyzed using multiple statistical methods. </p><p> <b>Findings:</b> Analysis of data produced multiple findings in relation to top, middle, and bottom tier skills and domains for each group, thereby supporting the hypothesis that the situational context of job function is material for transformational leadership. </p><p> <b>Conclusions:</b> There were six conclusions that applied to all groups, thereby providing valuable insights in relation to similarities across job functions. Additionally, there were multiple differences found in the use of transformational leadership skills across Marketing, Sales, HR, and IT functions, leading to the creation of distinct transformational leadership skill portfolio for each group. </p><p> <b>Recommendations:</b> There were six implications for actions that were developed from the conclusions, ranging from hiring, to talent development, to succession planning. Additionally, eight recommendations for future research were also presented, ranging from logical extensions of this study into different verticals, to complementary new studies that would expand the body of knowledge, to longitudinal cross-sectional study that can be developed over time.</p>

<p> Owners of family businesses in the private sector must be cognizant of nepotism to reduce skilled employee turnover. Guided by Herzberg two-factor theory as the conceptual framework, the purpose of this multiple case study was to explore strategies used by family owned and operated business leaders to minimize nepotistic practices that reduce skilled nonfamily employees&rsquo; voluntary turnover. The population for this study included 3 family owned and operated funeral establishments in the Midwest region of St. Louis, Missouri. These participants had sustained their family businesses longer than 5 years while minimizing skilled nonfamily employees&rsquo; voluntary turnover. Data were collected from semistructured face-to-face interviews, the review of proprietary documents, and public information. Data analysis included a 5-step process: compiling the data, disassembling the data into common codes, reassembling the data into themes, interpreting their meaning, and then reporting the themes. Member checking and methodological triangulation increased the trustworthiness of interpretations. Five themes emerged from the data analysis: work environment, effective communication, education and training, promotion opportunities, and policies and procedures. The implications for social change include (a) reducing nepotistic employment practices in family owned and operated businesses; (b) increasing economic growth potential while simultaneously benefiting employees, families, and communities; and (c) decreasing the unemployment rate. Family owned and operated business leaders can use the results of this study to implement change and to motivate and retain their skilled nonfamily employees.</p>

<p> The management consulting profession in the United States is one of the fastest growing and most profitable industries in the world. Despite the industry&rsquo;s increasing popularity and growth, racial minorities remain disproportionately underrepresented in this industry.</p><p> This dissertation sought to shed light on the unique experiences of minorities in the management consulting industry by examining the experiences of Black management consultants and the relationships that exist between the centrality of race, authenticity at work, and the use of race-based impression management (RIM) strategies. This study also sought to contribute to theory by validating a conceptual model, which posits that the centrality of race moderates the relationship between RIM strategies and authenticity at work.</p><p> An online survey was developed using existing instruments designed to measure the centrality of race to one&rsquo;s identity, authenticity at work, and the use of RIM strategies. Quantitative data were gathered from management consultants who identified as Black and were currently or previously employed at a large multinational management consulting firm with 100,000 or more employees. Usable data were collected from 201 participants, and structural equation modeling was used to analyze the data.</p><p> This study found that the RIM strategy social recategorization was significantly related to the ability to be authentic at work, and regardless of whether the centrality of race to one&rsquo;s identity was high or low, the relationship between social recategorization and participants&rsquo; ability to be authentic at work was negatively related. No significant relationship was found between RIM strategy of positive distinctiveness and the ability to be authentic at work, regardless of the degree of racial centrality. The conceptual model developed for this study could not be validated due to low levels of variance around the construct of racial centrality.</p><p> Findings from this study provide empirical insights into the experiences of Black management consultants and contribute to theory, practice, and research regarding the challenges associated with navigating cross-cultural interactions in the workplace.</p>

<p> Leadership encompasses all types of organizations including for profit, not-for-profit, government agencies, and the U. S. military. The U. S. Army requires its leaders to provide leadership at the direct, organizational and strategic level in a variety of situations from preparing to deploy to combat, actions in combat, redeployment and continuing the cycle for the next deployment. Senior U. S. Army leaders identified that leadership development is a priority for the future. The purpose of this qualitative exploratory case study, which included 15 voluntary participants, was to understand if the U. S. Army's organizational leadership development process based on the 2012 revisions in leadership doctrine be improved based on the opinions and experiences of prior military leaders, and the analysis of U. S. Army doctrine, regulations and prior leadership surveys. Thirteen themes emerged answering the 3 research questions that included 6 attributes, 4 competencies, and 3 improvements to training and education. The attributes included the combined experiences, lessons learned, and history to make decisions. Other attributes of importance were flexibility, critical thinking skills, ethical leadership, self-development, and becoming a mentor. Competencies were sense-making, understanding leadership doctrine and its implementation, ability to prioritize requirements at the organizational level, and enforcing counseling standards. Improvements were to identify problems and recommend change, talent management, and fostering organizational change. The U. S. Army leadership development is marginally sufficient for leadership development; however, necessary revisions and changes to processes be developed and implemented to strengthen the organizational leadership development outcomes for the U. S. Army.</p>