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Medarbetares upplevelser av tillitsbaserat ledardskap / Employees' Experiences of Servant LeadershipLuczak, Weronika, Ljungkvist, Anna January 2023 (has links)
The aim of this study was to explore the experiences of employees in the social care sector regarding servant leadership. Eight employees were interviewed, and the interviews were transcribed. Subsequently, a thematic analysis of the material was conducted. Four themes were identified: "Diverse functions of communication", "Clarity and expectations across professional roles", "Diverse pathways to development anchored in psychological safety", and "Interpersonal relationships”. Each theme comprised two to four sub-themes. The employees perceived communication through dialogue as pivotal for a functional relationship with their manager. It served not only as a means to address and resolve issues but also as a tool for relationship-building. Furthermore, the employees discussed their differing expectations on the manager and of themselves. The aspect of trust-based leadership, where the manager is less controlling and provides greater autonomy, was experienced as both beneficial and stressful. The latter was interpreted as a consequence of unclear expectations, leading to performance anxiety. Limited financial resources were perceived as a barrier to development, although this was not attributed to the manager but rather seen as a consequence of political decisions made at higher levels of governance. Trust was perceived as fundamental for fostering a positive relationship between the manager and employees.
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