The main objective of this thesis is to integrate agent oriented concepts into a complex methodology for description of business processes MMABP that is being developed on University of Economics, Prague. The first part describes and explains agent oriented approaches to business process modeling (i*/TROPOS, AOR, OOEM and UFO ontology) and demonstrates them on a case study. MMABP methodology is then compared with these approaches and evaluated. The evaluation concludes that MMABP is incomplete in relation to agent oriented concepts of plan, plan execution, desire, intention, commitment and claim and also to concepts of stable and unstable state. Concepts of goal, agent and business process are evaluated as inaccurate. Second part of the theses arguments and defines MMABP extension that eliminates identified inadequacies. Metamodel is amended with the concept of plan execution which is intentionally executed action that leads to a goal fulfillment. Plan is a description of this special kind of action. Agent is an entity that has goals and is capable of executing plans. Business process received a new definition and is defined as something that defines plans (as a prescription of actions), has goals and uses agents to execute actions. Business process is not defined as a specialization of a complex event anymore. The thesis also specifies procedure where concepts are step-by-step transformed from one diagram to another.

This thesis describes the integration of an organization by the process management and it is based on a hypothesis: Is it possible by using process audit to assess the maturity level of the process(es) and the maturity of the organization Mepatek holding itself? The thesis has following objectives: Firstly the research of theoretical basis for the application of appropriate methodologies for a designing process-driven organization, secondly with the help of the process audit assess the maturity process(es) and the entire organization and thirdly a proposal of process-driven organization. This thesis is divided in four parts. The first part is connected to the explanation of the topic, hypotheses definition and objectives. The second part concerns on process management which defines the basic concepts and describes the theoretical background needed to understand the issue. The third part deals with the integration of an organization Mepatek holding"by the process management. The fourth and last part contains a conclusion and evaluation of the objectives of the thesis.

This thesis deals with the topic of process management and modeling. It is divided into two parts - theoretical and practical. The first three chapters are theoretical. The first chapter covers the methods of process management. The second chapter describes the standards of process modeling. The third chapter is concerned with the MMABP method of process management and modeling, as developed at the University of Economics. The practical part comprises two chapters. The first one is dedicated to a questionnaire survey in the field of process modeling including its evaluation. The second chapter of practical part is focused on reengineering of company processes within a department of a large multinational corporation.

This master thesis deals with modeling of business processes in the areas of investment banking. There are three objectives. The first objective is the explanation of investment banking. The second objective is to model the system processes a specific part of the investment banking from the real environment, what is created here with the help of the methodology MMABP. In the end, the model is supplemented with the analysis in terms of process management, which is the third goal of the thesis.

This thesis is focused on company process management. The aim is to describe the operation and management of a particular company, through defining yet undescribed processes, so as to enable operational improvements and organizational development by its application. The intention is, however, also to find the customary processes and to achieve such a general approach that it can be possible to use the created models for other subjects. The object of thesis is not to model vast and complex diagrams, but to clarify unclear places in company. For example, the distribution of activity in multiple portions, between multiple processes, so that the output is a clear representation of the organisation process map. Company management is a topic that is currently very popular and addressed by many authors in various texts. Every day there are new approaches and methods created in order to face this topic, and to achieve high efficiency. Due to the quantum of works is not easy to choose the ideal approach. It is also important to realize that not every organization can be satisfied with each methodology. This thesis is divided into chapters. The introduction provides the objectives of the work and there are mentioned hypotheses which are discussed in Chapter Five. One hypothesis is focused on the exercise of the MMABP methodology, and asks questions that lead to discussion whether the use of the methodology leads to the creation of ideal and generally adaptable processes. The second chapter describes the methodological approach and familiarize the reader with the modelled project. The third chapter is dedicated to the global process map. The fourth chapter focuses on individual processes. It is followed by discussion and conclusions in the fifth and sixth chapter, commenting outputs of this work.

The goal of this paper is to describe process management and a possibility of its implementation in the real medical organization. The first part is devoted to a description of the basic concepts, principles, definitions and procedures of process management, which form the paradigm. The second part deals with the application of process management in the real dental clinic and presents an analysis of the current state and its improvement recommendations, conceptual and process modeling, description of basic levels of medical information systems and recommends criteria for information system selection. Diagrams are created in programs PowerDesigner and Cacoo.com are also included in this paper.

This master thesis deals with business process modelling of records management service and its electronic form in the area of health insurance companies. The beginning of the thesis introduces the reader to the concepts of process modelling and records management including legal requirements and specifics from the perspective of health insurance company. The next section describes the MMABP methodology, which is used for process analysis of records management processes in accordance with statutory requirements. The result is then confronted with a practical case of doing records management in an electronic form from the perspective of a health insurance company.

This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.

The nonprofit sector in Czech Republic grows slowly and in many key aspects significantly lags behind western countries. In fact, to find a feasible way to growth is actually far from being easy. Nonprofits, frequently encountering problems with self-presentation and communication with supporters, fail to establish transparency and credibility among public, which is connected to considerably low sum of financial donations supporting nonprofit causes and low public interest in volunteering as well. An aim of this thesis is to proceed with an analysis of a problem domain and to design a solution which lies in founding a platform organization, which would be able to offer IT supported services allowing the nonprofits to overcome aforementioned difficulties.

Competition in the market for small software companies is high and given the current global economic crisis, it is important for these companies to gain competitive advantage in the market. One of the weaknesses of the studied company is insufficiently described processes and thus possible areas of the process which are not properly or sufficiently supported by current IS infrastructure. The aim of this thesis is to analyse the process of project-based company that uses agile methodologies for software development and based on the results of process analysis to assess the current state of IT support processes with regard to the strategic objectives of the company to design the new IS infrastructure. To perform the process analysis, I used the Methodology for Modeling and Analysis of Business Process (MMABP). Subsequently, the processes identified in the analysis process were analysed from the perspective of the strategic objectives of the company and also in terms of their support in the current IS infrastructure. Based on these analyses, were identified areas of the processes that have poor or no support, at all. In the epilogue, I proposed modification of the existing infrastructure IS, where all the process will have the appropriate information support. The biggest changes were in support of business processes, where a new CRM system was proposed and a new intranet portal was introduced, which should cover the first phase of particularly poor information support of the current processes in the field of human resources management.