This diploma thesis is dedicated to the examination of maturity levels of the rescue service of the central bohemian region. Furthermore to using the results of the examination to formulate recomandations in order to ease possible effort of the management to introduce approaches of the process management into the organization. Levels of maturity are examined by the factors identified by Mike Hammer in his PEMM (Process and Enterprise Maturity Model) model. Whole document is logically divided into four parts. The first part consists of detail description of the organization from three different angles. Purpose of the organization, strategic goals of the management and the organizational structure. Second part includes global and detail business process models created by the MMABP (Methodology for Modelling and Analysis of Business Process) by prof. Ing. Václav Řepa Csc. The models are created in the BPMN (Business Process Modelling Notation) and Eriksson-Penker notation. There are also included process interfaces and object lifecycles in the second part. Third part is where the comparison of described reality and the PEMM model factors of maturity is being made. All the maturity levels of the factors are argumented here as well. In the last part of this document, there is a presentation of the recomandations concluded from the previous comparison.

The thesis focuses on the creation of functional requirements for an information system based on process analysis of an organization. In the theoretical part introduces the reader to the basic concepts related to business processes, their modeling and relationship with the company information system. Then, two approaches to analysing the functioning of the organization are presented, namely the approach of consultancy company Logio and the MMABP methodology. The practical part describes a real project of process analysis and creation of functional requirements for IS of a trading company. The MMABP approach is then applied to the same company. In conclusion, suitability of both approaches is evaluated and observed differences between them are identified.

This thesis covers with the topic of process management and organization modeling. The goal is to design a future state of process architecture in selected department of a multi-national company, which is based on ISO / IEC TR 29110-5-1-2:2011 for very small entities, complemented by techniques of agile methodologies. The final form of the future proposal includes the conceptual and detail design according to the aforementioned standard, supported by the selected agile techniques, adjusted for the results of the differential analysis of conceptual and detail design and current status. The theoretical part presents the issue of process management and modeling standards and a methodology for modeling and control of IT processes. The practical part is devoted to the application of the selected standard for IT management processes and agile techniques that support this standard. The proposed process architecture is modeled using the selected methodology MMABP and prescribed standards. The work can serve as an inspiration for the company that would be suited a combination of traditional and agile approaches to IT.

This thesis deals with process management and a possibility of its implementation in the real company. The first part contains a description of the basic definitions, principles, concepts and procedures of process management, which form the methodological basis. The second part deals with the application of process management in the company ASM and presents an analysis of the current state, conceptual and process modeling, infrastructure design and description of the psychological aspect of project's implementation for process changes. Diagrams formed in programs PowerDesigner and Draw.io are also included in this thesis.